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Customer Service Training

Location:
Gonzales, LA, 70737
Posted:
June 18, 2010

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Resume:

Jeffrey M. Buntrock

***** ******** **** *****.

Gonzales, LA 70737

225-***-****

abmli4@r.postjobfree.com

Objective: To utilize my formal education, extensive background, and

experiences in the environmental and chemical fields.

Work Experience

2007 - 2010

Schneider National, Green Bay, WI

Tank Wash Manager - Reserve, LA

Manage the day to day operations of the Reserve, LA, Tank Wash facility,

acting as primary liaison between Schneider corporate office, its

customers, and national vendors.

Responsible for overall production, quality and safe operation of the Tank

Wash, its employees and company equipment.

Responsible for the proper handling, recording, transportation and disposal

of all wastes.

Responsible for the environmental compliance of the waste water treatment

and discharge to the sanitary sewerage district, on the local, state and

federal levels.

Maintaining and enforcing OSHA compliance within the Tank Wash facility,

development and enforcement of all PPE requirements for all associates.

Manage, hire, and mentor a staff of 11 Tank Wash associates.

Identify and implement the most efficient wash schedule, correct wash

procedures, and necessary trailer preps based on the specific needs of the

individual customer.

Daily trouble shooting in regards to operation of all equipment, to include

repair and maintenance of pumps, boiler, vats, electronics, etc.

Responsible for the P/L by developing and implementing the best raw

material usage, researching new vendors for products and waste disposal,

developing and implementing waste reduction, establishing productive work

schedules while minimizing overtime, and negotiating/renegotiating vendor

contracts.

Develop and maintain compliance with operating and capital budgets in

accordance with Schneider policies and procedures.

Identify and implement cost savings plans, conforming to various Schneider

cost reduction initiatives.

Manage and track vendor performance, ensuring minimal level of spending

while still maximizing the services of the suppliers and vendors.

Travel to customer sites to discuss and ensure Schneider compliance with

customer expectations, values, policies, and procedures.

Essential in the development and implementation of the Schneider Disaster

Contingency Plan, designed to ensure the safe evacuation of all personnel

and protection of all company property and equipment during potential

business-related, environmental, and weather related disasters.

Coordinate all emergency and safety training and monitoring for Tank Wash

associates.

AED, CPR, and First Aid certified.

2003 - 2007 Schneider National,

Green Bay, WI

Driver Recruiter Manager

Sell by telephone and in person job opportunities to prospective Company

Drivers, Fleet Owners and Independent Contractors.

Field objections from prospective drivers, and encourage quality callers.

Evaluate applicants and make conditional job offers.

Perform market research, gaining current working knowledge of competitor's

pay and benefit packages.

Conduct interviews of qualified applicants.

Plan and organize daily, weekly and monthly calendar.

Sell qualified applicants on opportunities that meet company needs.

1999 - 2003

Schneider National, Green Bay, WI

Customer Service Representative

Handled transportation needs for Chrysler (approximately 300 loads/week).

Managed the rack returns for Chrysler with Linc Logistics.

Coached and mentored new associates.

Documented and resolved problems that could affect on-time service.

1998 - 1999 Key Engineering Group,

Cedarburg, WI

Technical Representative

Provided customers with communication on current and pending environmental

legislation on Federal, State and Municipal levels, allowing for

appropriate planning due to changes and the effects within the hazardous

materials industry.

Provided off- and on-site training seminars geared toward specific

industrial customers.

Reviewed and audited customer environmental programs, OSHA and other

federal compliance safety programs, hazardous and non-hazardous waste

training procedures, and regulatory compliance files. Designed and

implemented changes as necessary based on federal guidelines.

Held representative memberships within key environmental forums and

organizations (examples include FET, or Federation of Environmental

Technologists, Chemical Coaters Association, etc).

1997 Sigma Environmental Services, Oak

Creek, WI

Technical Representative

Provided customers with communication on current and pending environmental

legislation on Federal, State and Municipal levels, allowing for

appropriate planning due to changes and the effects within the hazardous

materials industry.

Provided off- and on-site training seminars geared toward specific

industrial customers.

Reviewed and audited customer environmental programs, OSHA and other

federal compliance safety programs, hazardous and non-hazardous waste

training procedures, and regulatory compliance files. Designed and

implemented changes as necessary based on federal guidelines.

Held representative memberships within key environmental forums and

organizations (examples include FET, or Federation of Environmental

Technologists, Chemical Coaters Association, etc).

1996-1997 Fischer Environmental Services,

Ripon, WI

Technical Representative

Provided customers with communication on current and pending environmental

legislation on Federal, State and Municipal levels, allowing for

appropriate planning due to changes and the effects within the hazardous

materials industry.

Provided off and onsite training seminars geared to specific industrial

customers.

Held representative memberships within key environmental forums and

organizations (examples include FET, or Federation of Environmental

Technologists, Chemical Coaters Assoc., etc).

Reviewed and audited customer environmental programs, OSHA and other

federal compliance safety programs, hazardous and non-hazardous waste

training procedures, and regulatory compliance files. Designed and

implemented changes as necessary based on federal guidelines.

Developed, implemented, and conducted health and safety training for

customers, to include all applicable environmental and safety programs.

Responsible for marketing engineering services to industry and government

agencies in Northeast and Central Wisconsin.

1995 State Farm Insurance, De

Pere, WI

Insurance Agent

Owned and operated independent insurance office.

Hired, trained and managed full-time employees.

Marketed and sold various insurance products, to include automobile and

fire/homeowners insurance policies, life insurance policies and health

insurance policies.

1993-1994 Precision Analytical Laboratories,

Milwaukee, WI

Technical Representative

Provided customers with communication on current and pending environmental

legislation on Federal, State and Municipal levels, allowing for

appropriate planning due to changes and the effects within the hazardous

materials industry.

Provided off- and on-site training seminars geared to specific industrial

customers.

Developed, implemented, and conducted health and safety training for

customers, to include all applicable environmental and safety programs.

Held representative memberships within key environmental forums and

organizations (examples include FET, or Federation of Environmental

Technologists, Chemical Coaters Assoc., etc).

Reviewed and audited customer environmental programs, OSHA and other

federal compliance safety programs, hazardous and non-hazardous waste

training procedures, and regulatory compliance files. Designed and

implemented changes as necessary based on federal guidelines.

Responsible for marketing laboratory services to industry and government

agencies.

1985-1993 CBC Environmental Services,

Oak Creek, WI

Technical Representative

Provided customers with communication on current and pending environmental

legislation on Federal, State and Municipal levels, allowing for

appropriate planning due to changes and the effects within the hazardous

materials industry.

Provided off- and on-site training seminars geared to specific industrial

customers.

Held representative memberships within key environmental forums and

organizations (examples include FET, or Federation of Environmental

Technologists, Chemical Coaters Assoc., etc).

Reviewed and audited customer environmental programs, OSHA and other

federal compliance safety programs, hazardous and non-hazardous waste

training procedures, and regulatory compliance files. Designed and

implemented changes as necessary based on federal guidelines.

Responsible for marketing laboratory services to industry and government

agencies.

Developed, implemented, and conducted health and safety training for

customers, to include all applicable environmental and safety programs.

Field Technician

Driver of straight truck, responsibilities included pickup of client

hazardous and non-hazardous wastes, with ultimate delivery to the proper

transfer and/or disposal facilities. Responsibilities also included

completing required government compliance hazardous and non-hazardous

special waste manifests, and other pertinent DOT and EPA forms.

Completed National Water Well Association 40 Hour Hazardous Waste Site

Training program. This required certificate enabled CBC to expand their

customer base and increase corporate revenues.

Using a variety of sampling techniques and equipment, I collected and

sampled effluents, industrial wastes, soil, air and drinking water, to

provide a representative sample to be analyzed by the laboratory.

Responsible for both industrial and DNR customer site cleanups, to include

the packaging, manifesting, and transportation of hazardous and non-

hazardous wastes to their proper transfer and/or disposal facilities.

Military Background and Education

1978-1982

U.S. Navy, Machinist Mate-Petty Officer 3rd class

USS Forrest Sherman DD-931

Trained as a Qualified Engine Room Supervisor

Trained and supervised other Machinist Mates

1984

University of Wisconsin at Milwaukee, Milwaukee, WI

BA in Biological Aspects of Conservation

Graduated with a GPA of 3.19

Emphasis in Zoology

References

Available upon request



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