Customer Service Manager

*Morrisa Linson*

*** ****** ***** ***** **********, Al 35115 (205) 276~8288

*.******@******.***

Objective To develop my own knowledge while providing valuable

hands-on experience in the fields of psychology and

criminology that will make a difference in people's'

lives.

Experience

Assistant Manager

September 2007-Present Abercrombie & Fitch/Hollister Co.,

Birmingham, Alabama

Filling out all of the paperwork and signing off to the

district manager about how the business is running (this

includes our sales, percentages to ly and the sales plan,

recruiting, hours management, and the customer service

experience that each customer is receiving)

Maintaining a great customer service experience for EVERY

customer that walks into the store

Recruiting great-looking, aspirational models and MITS to

work in the store

Training the part-time associates on the new and updated

procedures from the front room greeting, to the proper

fitting room rules, all the way to the friendly cash

register transaction that the customers are expecting

before they exit

Establishing a good rapport with the customers that will

eventually lead them to become loyal to the A&F brand

Sales Associate

November 2006-April 2007 Urban Outfitters, Miami, Florida

Catered to every customer individually and helped them

find the products they needed in an efficient manner

Assisted the managers in updating and changing the women's

floor sets

Student Assistant at Jackson Memorial Hospital (Mailman

Center of Child Development)

August 2006-December 2006, Miami, Florida

Updated and reorganized the database information for the

Ryan White files

Attended weekly research meetings with Dr. Armstrong and

his staff

Reviewed numerous intelligence tests with Dr. Cuadra and

practiced administering them

Brand Rep/Model

May 2005-August 2006 Abercrombie & Fitch, Birmingham,

Alabama and Miami, Florida

Provided excellent customer service and individual

attention to all of the customers

Maintained a high-quality experience for all of the new

coming and recurrent customers so they would become/remain

loyal to the company

Education University of Miami, Coral Gables, Florida

August 2003-May 2007

Bachelor of Arts in Psychology and Criminology

Minor in English

Honors/Activities Dean's List, Hurricanes Help The Hometown, Yellow Rose

Society, Hurricane Productions, United Black Students,

Dance Productions Club

Skills Proficient in Microsoft applications: Word, Excel,

Outlook, PowerPoint

Web researching skills

Adobe Photoshop

References References are available on request.

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