Customer Service Manager

Crystal Ford

**** * ****** **** **** Mesa, AZ *5208 cell 541-***-**** *******@*****.***

Profile

Motivated, professional and responsible with extensive accounting, banking and auditing experience. Accustomed to handling

sensitive, confidential records and currency control. Detail orientated with a demonstrated history of producing accurate, timely

reports. Possess the ability to learn quickly, work well under pressure and adapt to new and changing situations. Dedicated to continual

learning.

Experience Summary

Bank Operations Officer

City Treasurer

Sole Proprietor

General Office Manager

Purchasing Expeditor

Professional Experience

Accounting/Banking

Preparation and posting of general ledger records

Preparation and posting of financial reports for internal and external entities

Reconciliation of cash receipts and banking records

Preparation and reconciliation of accounts payable and receivables

Preparation and reconciliation of payroll and maintenance of payroll files

Balancing of banking cash records to include teller and branch vaults

Ensured adherence to mandated internal and external policies and regulations

Auditing

Preparation and review of financial reports for internal and external audits

Volunteered and became a member of internal auditing team

Performed various company financial and procedural audits

Contributed to internal audit procedural reviews and process revisions

Office Management

Efficient in office management roles to include:

Reception and customer service

Use and maintenance of general office equipment

Proficient in Microsoft Office – word/excel/outlook/powerpoint/access

Familiar with accounting programs including Peachtree, QuickBooks and various company specific

programs

10 key data entry by touch

Filing and maintenance of company records

Maintenance and ordering of supplies

Scheduling of employee shifts and supervision of their responsibilities

PURCHASING/PROCUREMENT

Crystal Ford

7751 E Joshua Tree Lane Mesa, AZ 85208 cell 541-***-**** *******@*****.***

Coordination with Planning department for procurement of inventory parts and supplies

Processing of departmental requisitions and expedited orders

Dispositioning discrepant materials

Reconciliation of inventory locations

Employment History

ROSEN AVIATION LLC – Eugene, OR apr 2007 – APR 2010

Initially hired through an accounting Temp Agency for reception and accounts payable/receivable duties. Requested, and was

approved for cross training within the company. Promoted to Compliance Inspector with the following responsibilities: quality

review of customer orders prior to shipment; liaison with Production and Shipping departments for corrective action of

internal processes; and maintaining calibration and records of tools. Transferred to the Supply Chain Purchasing department

after the company downsized by 50% during the economic slump in 2009. New responsibilities included: coordination with the

Planning department for expediting purchase orders; member of the Material Review Board for disposition of discrepant

material; backup support for both the Quality and Accounting departments. Volunteered for, and served as a member of the

Internal Audit Team throughout entire employment. Served on numerous teams for review of internal processes and

implementation of corrective procedures. Initiated and became team leader of the Continual Learning Library Team.

MABEL G SMITH’S ESPRESSO/BAKERY/GIFT SHOP – Skagway, AK Oct 2000 – SEP 2004

Sole Proprietor: Performed all responsibilities required for operating a business as the sole proprietor including but not limited

to: hiring/firing; preparation of work schedules; training; preparation of payroll and maintenance of personnel records;

vendor orders; preparation of business financial reports; advertising and customer service.

city of skagway – Skagway, AK jan 1998 – AUG 2000

City Treasurer: Responsibilities included: preparation and posting of general ledger records; preparation and posting of

financial reports for public and City Council review; posting and reconciling project ledgers; reconciling daily receipts and

preparing deposits; reconciling bank records and initiating fund transfers; reviewing accounts payable prior to the City

Finance Committee meetings; compiling departmental budget information; performing internal audits of financial records;

compiling and preparing audit information for the external auditors; maintaining personnel records and assisting with

position postings; preparing payroll and maintaining payroll records; preparation of grant applications and generating

subsequent reports to affiliated City Boards; assisting City administrative personnel with customer service and departmental

requests; participating in committee and council meetings.

MINERAL SERVICES INC – Skagway, AK SEP 1995 – DEC 1997

Office Manger: Set up the entire accounting, record keeping and office systems for a newly established business. Performed all

office financial and record keeping functions; reconciled daily ore concentrates processed and filed subsequent reports to US

Customs; prepared official notifications and documentation for ore shipments; assisted with co ordination of shift scheduling

for ship loading; assisted management with hazmat training and monitoring.

skagway air service – Skagway, AK may 1989 – AUG 1995

Office Manger: Oversaw daily office operations including: scheduling of aircraft flights and pilot hours; preparation of passenger and

flight manifests; reservation and ticket sales; co ordination of the scheduling and accounting for independent tour groups; billing and

accounts receivable; hiring and training of office staff and dispatchers; co ordination of staff work schedules.

Crystal Ford

7751 E Joshua Tree Lane Mesa, AZ 85208 cell 541-***-**** *******@*****.***

NATIONAL BANK OF ALASKA – Skagway, AK, Anchorage, AK AUG 1979 – APR 1989

Operations Officer: Acquired ten years of banking experience culminating into an operations officer capacity. Oversaw a mid

size branch as the supervisor second in command to the branch manager. Reviewed daily teller and vault balancing records.

Reviewed periodic internal branch audit reports and prepared the same for the bank audit department. Reconciled negotiable

items held in security. Relieved other officers at satellite branches during vacations etc. Regularly attended meetings for

promotional services or troubleshooting of existing programs.

Education

High School Graduate

Accounting and Banking Courses

Supply Chain Management Courses

HAZMAT Training and OSHA Requirements

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