Customer Service Insurance
Resume:
Kimberly Davis
Mason, OH *****
************@***.***
Work Experience
Learning and Development Specialist
*/**** - */**** ***** Farm Insurance, Mason, OH
Identified training and development needs through job
analysis and consultation with leadership
Created training courses and workshops
Trained team members in classroom setting, one on one, and
through eLearning meetings
Provided team members with product knowledge, marketing
ideas and tools to sell all banking products
Claims Adjuster
1/2004 - 5/2006 State Farm Insurance, Cincinnati, OH
Reviewed, evaluated, and settled auto claims; which
included bodily injury, property damage, and litigation
Agency Field Specialist
1/2002 - 1/2004 State Farm Insurance, Hartford, CT
Created training programs and workshops
Provided team with product knowledge, marketing ideas, and
tools to sell all insurance and financial services products
Also provided systems training and assisted with the
opening of new offices throughout the state of Connecticut
Trained team members in classroom setting, one on one, and
through eLearning meetings
Call Center Team Leader
7/1999 - 1/2002 State Farm Insurance, Hartford, CT
Created training programs for newly formed call center
Provided training and assistance to Customer Service
Representatives within a fast paced call center
environment
Assisted in creating the sales training program for
insurance agents
Evaluated team members performance and provided feedback to
leadership for performance reviews
Education
9/2006 - 5/2008 University of Cincinnati, Cincinnati,
OH
9/1990 - 5/1992 Central Connecticut State University, New
Britain, CT
Languages
Spanish (Basic - Familiar)
Additional Info
Producers license - Property & Casualty Insurance
Producers license - Life & Health Insurance
Adjusters License - Claims
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