Manager Customer Service
Resume:
*nd floor
Bloomfield, NJ ****3
*******@***.***
James P. Curley
Summary: Results oriented, quick learning professional with a firm
foundation of knowledge in many areas of commercial print manufacturing and
procurement. More than fifteen years of experience in the Graphic
Communications industry, with extensive client contact. I have excellent
written and verbal communication skills. An organizer and self starter
with a can-do attitude, able to work independently or lead team projects to
success.
RELATED EXPERIENCE
Production Coordinator, Unimac Graphics, Carlstadt, NJ, a $60 million
commercial sheet fed and commercial web printing plant, 12/09 to 6/10
. Plan and execute the manufacturing of custom print projects to produce
the best quality product in the most cost effective and timely way
possible. This includes print manufacturing for both sheet fed and
web based print runs.
. Supervise manufacturing process in plant to achieve superior
performance.
. Worked extensively with area vendors securing bids to achieve the most
competitive pricing for all outsource projects.
. Helped launch several national magazine advertisement inserts for
Google through their ad agency. I handled the planning of the
printing and finishing which included laser printing different code
numbers on each finished piece with a different list per publication.
Also, I coordinated all of the shipping to each publication based upon
their individual requirements.
Production Coordinator, One Source Visual Marketing Solutions, Long Island
City, NY, a $15 million commercial Sheet fed and Digital printing plant,
9/08 to 12/09
. Extensive contact with sales force and customer service managing all
client projects from conception to final delivery working with clients
in all aspects of print media production which included both offset
and digital print manufacturing.
. Coordinate and approve in house bindery manufacturing. Purchase and
approve outside binding & finishing (foil stamp, perfect binding,
envelope conversion, UV coating and laminating, wire-o binding, spiral
binding, hand assembly, etc.)
. Worked extensively with the fulfillment department managing the
seasonal annual large scale print projects for the L'Occitane chain of
retail outlets. This included supervising the production of all the
printed material, finishing, and preparing the kits for the stores to
be drop shipped.
Production Specialist, NEI Worldwide Graphics, Inc., Clifton, NJ, a $12
million commercial sheet fed plant, 10/03 to 9/08
. Manage all print production responsibilities for several large Fortune
500 companies including Alliance Bernstein, Siemens Corporation and
Mercedes-Benz.
. Production liaison for two of New Jersey's largest pharmaceutical
corporations including Ortho-McNeil and Novartis Pharmaceuticals.
. Handle paper purchasing to achieve the most competitive pricing. In
one year, I helped the company save $20,000 per month in paper
purchases.
. Oversee many direct mailing projects simultaneously and insure
customer's expectations are met or exceeded. I helped one customer
save $60,000.00 in mailing costs by recommending a redesign to their
monthly mailings after the postage increase in May 2008.
Production Manager, Quality Graphics Center, Roselle, NJ, a $10 million
commercial sheet fed plant, 9/01 to 10/03
. Supervisor of print production department and scheduler for the Plant
. Assistant to the General Manager supervising all aspects of running
the printing plant.
. Oversee all plant processes including printing and binding.
Production Manager, The Print Connection, Montville, NJ, a $5 million Print
Broker, 6/98 - 9/01
. Purchasing for all outside printing and finishing projects.
. Manage large-scale print projects from disk to delivery for various
mid-size and large companies.
. Responsible for starting new broker relationships with many local and
national vendors.
Account Manager, L.P. Thebault Co., Parsippany, NJ, a $100 million
commercial web and sheet fed plant, 8/96 - 6/98
. Manage complete production workflow for one of the nation's leading
print companies.
. Serve as a liaison between the sales force and clients to complete
finishing of all printed materials.
Director/Public Relations, Murphy Realty/Better Homes & Gardens, Saddle
River, NJ, a $65 million real estate firm, 8/93 - 8/96
. Press representative for a major Northern NJ, real estate firm
authoring corporate press releases and sales agent promotional
announcing company programs/developments.
EDUCATION
Rutgers University, Newark College of Arts and Sciences, Newark, NJ
Bachelor of Arts in English and Journalism, 10/93
Honors include Final G.P.A. - 3.55, Dean's List Fall 1990 through Spring
1993
Awards: Peter C. Christian Award for Excellence in Journalism Internships
Irish Voice Weekly Newspaper, 12/92-5/93
Rutgers Newark Public Relations Office, 9/92-12/92
COMPUTER EXPERIENCE
. Microsoft Office including Microsoft Word, Excel and Outlook
. Internet Explorer
. Several Print Production Management Systems including PrintPoint,
Filemaker Pro, and the Hagen System
REFERENCES
Available upon request
Contact this candidate