Management Analyst

Sakunthala Bandaru

******@*****.*** . 425-***-**** (H)

Qualifications Profile

. Highly-motivated and organized professional with over 3 years of

progressive experience with ability to effectively work independently or

in team environment.

. Business Analysis skills with excellent comprehension of business

processes and the ability to translate business requirements/processes

into technical terminology through various phases of the SDLC.

. Data Analysis skills with experience in building and utilizing business

intelligence solutions to support diverse business areas

. Excellent analytical and problem solving skills with strong attention to

detail.

. Excellent communications skills across multi disciplinary, high

performance work teams.

. Member of the International Institute of Business Analysis (IIBA)

Professional Experience

Microsoft (Contractor of Volt Services), WA Apr 2008 - Aug

2008

Business Analyst

Member of the Online Services Global Support team that provides maintenance

and support functions for various tools that are vital to the customer

support services business. The project aligns disparate taxonomy structure

in the financial and operational data queues in the customer assistance

platform databases. The business intelligence tool provides data analysis

capabilities to the business users and helps improve invoice accuracy.

1. Ensuring taxonomy compliance including data analysis, data checking and

mapping of old data elements to new standard taxonomy.

2. Maintaining data integrity and ensuring quality standards related to the

customer experience.

3. Managing a database clean up effort in the primary support tool, the

Customer Assistance Platform (CAP) and other key operational data that

exists in disparate data sources.

4. Building and publishing reports by analyzing data that is specific to

the project metrics using Excel pivot tables and SQL queries.

5. Assisting program managers of Tools and Supportability applications in

populating pre-existing templates and preparing Change Control Requests

(CCRs).

MS Excel - Pivot tables, MS Power Point, MS Word, Visio, SharePoint, SQL

Server 2005

Microsoft (Contractor of Volt Services), WA Apr 2007 - Dec

2007

Business Analyst

Member of the Web Hosting Services team that offers hosting solutions to

multiple market segments across a spectrum of industries. The team provides

market analysis data to the management team in the form of a business

intelligence solution that includes scorecards and reports to enable

strategic and tactical decision making.

6. Interacted with the stakeholders to gather business requirements for the

scorecards.

7. Developed scorecards and reports for the management team that provide

key performance indicators related to the business metrics by using

Microsoft Business Intelligence tool.

8. Created and presented scorecards & reports for the management team that

capture key operational metrics across multiple business domains.

9. Performed analysis of large datasets using pivot tables to provide

insights to the business users.

10. Communicated with stakeholders to advice on status of deliverables &

issues.

11. Performed market research and competitive analysis of the current

trends in the industry.

12. Applied process improvement techniques within the team by incorporating

online forms using InfoPath.

MS Excel - Pivot tables, MS Power Point, MS Word, InfoPath, Visio,

SharePoint, SQL Server 2005

Microsoft (Contractor of Volt Services), WA Dec 2006 - Mar

2007

Business Analyst

Member of the Enterprise Contract Management (ECM) configuration team that

provides solutions to improve the overall customer and partner experience

by minimizing cycle times across the customer purchase lifecycle -

including agreement creation, managing & renewing licenses and services

options along with localization.

13. Created user guides for applications that enable the agreement creation

and associated templates management.

14. Ensured completeness of business requirements, functional

specifications and localization needs for various product requirements.

15. Developed test cases to test the functionality of different

applications pertinent to licensing.

16. Developed process flows to depict the flow of information across

multiple departments and user groups.

17. Identified and logged issues pertaining to the ECM applications and

provided input to resolve them.

18. Participated in user acceptance testing to ensure the proper

functionality of applications are in accordance with the requirements.

MS Excel, MS Word, MS Power Point, Visio, SharePoint

Alaska Airlines, WA Nov 2005 - Sep 2006

Analyst

Collaborated with Passenger Services Technology & user groups to improve

the functionality of passenger self check-in application that would enhance

overall customer experience.

19. Interacted with the users to gather & analyze requirements and identify

essential components in order to incorporate business rules as part of

the application design.

20. Worked closely with user groups on business need to effectively

prioritize functionality.

21. Created functional specification documents based on the requirements.

22. Created use case scenarios to be utilized during the design and test

phases.

23. Developed test plans for testing the application feature/functionality.

24. Coordinated the analysis of the enhancements by working with the

business and IT teams in all the phases of the SDLC.

25. Communicated with multiple stakeholders to advise them on status of

deliverables & issues and resolving barriers to progress.

MS Excel, MS Word, MS Power Point, Oracle

Sun Network, India Jan 1995 - Jun 1997

Business Analyst

Strategized with the Marketing & Sales team to lead the implementation of

process improvements to market products across multiple segments.

26. Interviewed various user groups to gather requirements in order to

understand the business rationale.

27. Performed market research surveys in various segments that resulted in

improved processes.

28. Conducted the assessment and identified gaps in the current-state (As-

Is) operating process and corresponding capabilities.

29. Identified key components in the future-state (To-Be) process in order

to improve overall viewership across the network.

30. Created the implementation schedule to deploy the future-state (To-Be)

process

31. Successfully created innovative processes that increased network

viewership by 60%.

32. Communicated with multiple stakeholders and program sponsors to advise

them on status of deliverables and issues.

MS Word, MS Excel, MS PowerPoint, Visio

ASI Systems, India Jun 1994 - Dec 1994

Analyst

As a team member was involved in the design, development and testing of

enhancements to a proprietary patient management system. The system modules

included patient medical history, diagnostics, and prescriptions.

33. Defined and analyzed the requirements for specific modules within the

project based on user needs.

34. Interacted with users and ensured that the prioritized requirements are

included in the system.

35. Developed test scripts to check the functionality of respective

modules.

MS Excel, MS Word, MS Power Point, Oracle

Education / Professional Affiliations

Certificate Program ? Business Analysis

Diploma ? Computer Applications

Bachelor of Science Degree

International Institute of Business Analysis (IIBA)

Contact this candidate