Sales Manager

Erica H. Flory

*** ******* ***.

Jersey City, NJ 07302

Cell 732-***-**** *******@*****.***

SUMMARY

Multi-lingual International Professional with six years background living

in Europe, European History degree, and strong language skills in Italian

and French. Experience in Fortune 500 global medical company, financial

media corporation, and small businesses. Excellent interpersonal and

research skills. Accomplished in resolving customer issues, training,

reducing account receivables, and complex administrative systems.

PROFESSIONAL EXPERIENCE

Cardinal Health, Edison, NJ 2007-Present

Sr. Analyst, Business Metrics/Analytics, Medical Products & Services

Responsible for developing, quantifying, and evaluating the transformation

of internal and external information into business intelligence.

. Create business analytics and reporting by synthesizing information from

multiple sources of data.

. Analyze data and provide insight and recommendations for business

decisions for Sales Support.

. Identify opportunities to improve efficiency while providing

transactions, services, and other resources to optimize cost

effectiveness.

. Process monthly service fee billings, credits, debits, and sales & cost

adjustments, for over 75 accounts.

DOW JONES & COMPANY, INC., South Brunswick, NJ

2006

Temporary Assistant, Customer Intelligence Department

. Researched historical data from various media sources, such as Wall

Street Journal, MarketWatch, and Barrons.

. Compiled and analyzed reports consisting of online trends.

Cardinal Health, Edison, NJ 2003-2006

Field Service Representative, Medical Products & Services (2004-2006)

Served as account manager for the resolution of administrative and service

related issues for designated hospital accounts totaling $24 million in

sales revenue.

. Acted as liaison between sales force, customers, and credit department to

facilitate accurate pricing and sales development.

. Proactively interfaced with accounts to resolve problems related to back

orders, substitutes, shipping errors, and returns.

. Cultivated strong, productive relationships with Materials Management,

Purchasing, and Accounts Payable Department, as well as hospital end

users, enhancing customer satisfaction.

. Maintained contract obligations, payment terms, and service levels for

accounts and reduced bad debt by 50%.

. Identified and resolved discrepant invoices by providing proof of

deliveries, researching warehouse packing-slips, and negotiating

appropriate action.

. Gatekeeper between sales, receivable management, day sales outstanding

and aged dollars.

. Managed vast portfolio of medical/surgical products through data

reporting, inventory management, and e-business solutions.

Erica H. Flory

PAGE TWO

ValueLink Specialist, Medical Products & Services (2003-2004)

. Supported just-in-time distribution system contract serving accounts

totaling $83 million in sales revenue.

. Created daily reports including Line Exception, Manufacturer Backorder,

Discontinued Item reports, Fill Rate reports, and Net Price Lists.

. Responsible for data integrity of hospital's Low Unit of Measure (LUM)

file: assembled the addition, deletion, and changes of products,

including version rolls in LUM and communicated to customers.

. Monitored ValueLink fill rates to achieve 98%+.

. Served as trainer for new employees, helping them become productive more

quickly.

Halo Pub, Princeton, NJ 2002-2003

Assistant Manager (PIC)

. Supervised five employees and provided service to customers.

. Compiled total day's sales and organized schedules.

EDUCATION

B.A., History, Bard College, Annandale-on-Hudson, NY - 2002

TECHNICAL SKILLS

MS Office, Business Objects, SAP, APS, E2, MS Access, MS Outlook

LANGUAGE PROFICIENCY

Italian, fluent

French, advanced

AWARDS/HONORS

2008 Certificate of Participation, Kaizen Event, Cardinal Health

2006 Certificate of Distinction, Cardinal Health

2003 Peer Award, Cardinal Health

Bard College Scholarship

ACTIVITIES

Model United Nations, Administrative Assistant, The Hague, The Netherlands

Published work: Italians in America: The Identity of Italian Immigrants as

seen through "Il Progresso Italo-Americano", 1908-1910, Bard College,

Annandale-on-Hudson, NY

Junior Achievement, Volunteer Teacher, Edison, NJ

Disney Inc., Internship, Dan W. Langhofer, Production Stage Manager, Beauty

and the Beast, Boston, MA

George Street Playhouse, Internship, Rebecca Remaly, Education, New

Brunswick, NJ

Hudson Theatre Ensemble, Attic Ensemble, Volunteer, Jersey City, NJ

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