Human Resources Manager

TERRIE KOVACS, PHR

**** ******-******** ** **********, OH 43571

419-***-**** *********@***.***

PROFILE

Dedicated and enthusiastic people-focused Professional who consistently

looks for ways to raise the bar by providing value added services

> Driven by challenge

> Exceptional capacity to multi-task; manage numerous priorities with ease

while fostering superior customer care

> Able to maintain sense of humor under pressure

> Patient and sensitive to others

> Olympic-level team player

EDUCATION & CERTIFICATION

The University of Toledo - Toledo, OH, 12/08, Bachelor of Arts,

Individualized Studies, HR concentration, cum laude

Worked full-time and strategically took progressive

positions to gain relevant experience

while pursing college degree

PHR (Professional in Human Resources), 2006

PROFESSIONAL EXPERIENCE

The University of Toledo, Toledo, OH

Senior Human Resources Specialist, June 2007 to present

Serve as a trusted advisor to departmental leaders understanding all

operational facets of the colleges and departments that I support,

including strategic objectives and personnel issues in order to deliver the

most effective solutions possible. Answers employee and manager questions

regarding employment, work life, performance management, and compensation

as well as interpret policies and procedures and provide policy guidance in

a consistent manner to managers and employees

o Serve as a liaison with HR colleagues for issues that require specific

functional expertise

o Consult with Leaders of assigned areas in re-organization of

departments

o Implement career paths for positions with high turn-over

o Create and Design educational/communication guides

o Develop and Drive the merging/aligning of HR policies from two

separate campuses

o Devise, Implement and Maintain the UT Works Program: initiative for

reemployment of laid off UT workforce

o Serve as a catalyst for workforce reductions by ensuring that HR

practices are aligned with the University's mission and vision; are

compliant with regulatory governing bodies; and maintain the dignity

of the affected employees

o Identify training needs for Business Managers and Supervisors of

assigned areas: design, develop, and conduct training

o Perform job analysis and develop recommended position

classifications; review and make recommendations on compensation, new

or revised position descriptions and/or state classifications

o Conduct internal investigations in response to faculty/staff

complaints as a member of the Investigations Committee

Promoted to Senior Benefits Specialist, October 2005 to May 2007

Partnered with internal client groups to provide benefit expertise,

guidance and service that resulted in aligning University practices in

accordance with plan documents and administration of our health & welfare

plans

. Advised managers and staff regarding University sponsored benefit

programs and issues

. Proactively managed annual open enrollment for 2,100 faculty/staff

including performed post open enrollment reporting

. Planned and managed fall faculty benefits orientation for approximately

80 new faculty members annually

. Facilitated new employee orientations and served as a back-up for

employment section

. Implemented and administered HRA plan for "2006-2009" Faculty Retirement

Incentive Program

. Fee Waiver administration, processed over 500 waivers per semester as

well as provided policy interpretation & direction to employees and their

dependents

. Developed and refined as needed the subrogation administration process

for MMO participants

. Collaborated with Employment Staff on leave of absence issues as it

pertained to benefit administration

. Department Wardrobe Manager

Benefits Specialist, January 2003 to September 2005

Competently and creatively administered the day-to-day operations of

University-sponsored benefit programs for 2,100 faculty/staff and their

families; including medical, prescription drug, dental and vision;

implemented processes and procedures that ensured maximum value for the

benefits UT offered

. Disclosure, compliance, administrative responsibility as the HIPAA

Privacy Officer

. Enrollment administration of retirement plans, STRS, PERS and ARP in

accordance to State Regulations

. COBRA administration

. Administered Flexible Spending Account Plan

. Served on HR committee to reengineer separation process University-wide

. Served in a key role on the Orientation Implementation Committee to bring

a campus-wide, student centered orientation to new employees

TolTest Inc, Toledo, Ohio

Human Resources Coordinator, September 2001 to August 2002

Benefits Representative for approximately 400 Union and Non-Union

Associates

. Successfully implemented Section 125 Medical/Dependent Spending Accounts

Composed Offer Letters and Conducted New Hire Orientations

Monitored all FMLA, leaves of absence and lay-offs in accordance with

federal and state laws and corporate

policies

Unemployment benefits coordination between associate, payroll, and state

Directed all appropriate benefit notifications for associate terminations

Reconciled billing and made payments of monthly medical, dental, and life

premiums

Dana Corporation, Toledo, Ohio

Human Resources Benefits Administrator, October 1999 to August 2001

Effectively administered employee benefit plans including open enrollment,

medical, dental, vision, prescription drug coverage, short-term disability,

FMLA and flexible spending accounts for 500+ employees

. Accurately filed and audited Workers' Compensation claims

. Managed COBRA process including mailed notifications, tracked payment

activity, and eligibility

. Participated in New Hire Orientations

. Expatriate Administration- provided support and administration to 60+

international assignees with regards to benefits, bill paying/wire

transfers (had power of attorney on their checking/savings accounts), and

mail service

. Interfaced with Payroll on the implementation of PeopleSoft Software that

included conducting training sessions for employees on the self-service

module

Aeroquip-Vickers, Inc., Maumee, Ohio

Benefits Coordinator, July 1998 to October 1999

Consultant to HR Representatives for over 30 domestic Aeroquip-Vickers

facilities that served approximately 10,000 employees

. Efficiently processed active and retired employee 401K roll-ins, hardship

withdrawals, monthly installments and special withdrawals

. Coordinated benefits administration between HR Representatives,

employees, retirees, and vendors

. Daily interaction with Aetna, ExpressScripts, Vanguard, and Jardine

. Counseled surviving spouses of active and retired employees with

beneficiary transfers, pension adjustments, life insurance, and health

care insurance provisions

. Processed pension estimates and retirements; monthly administrative

reporting

OF NOTE

Professional Development:

Completed ongoing training in the areas of compensation and benefits,

employee and labor relations, workforce planning

Seminar: Applying Six Sigma Principles in Higher Education, January

2009

Seminar: Rapid Strategic Planning, February 2009

Affiliations:

Society for Human Resource Management (SHRM)

Toledo Area Human Resource Association (TAHRA)

Computer Skills:

HRIS applications (Banner, PeopleSoft, ADP)

MS Office (Word, Excel, PowerPoint, Access, Outlook)

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