Customer Service Engineer

Steven L. Mittan______________________________________________

***** **** ***** **.

Southfield, Michigan 48076

248-***-****

********@*****.***

Objective

. A Challenging position in Technical Support

Strengths

. Strong organizational and analytical skills

. Excellent Customer Service skills

. Detail Oriented

Professional Experience

Sun Microsystems/StorageTek Oct 1977 - May 2009

Sun Microsystems Storage - Metro Detroit

Customer Service Engineer Dec 2005 - May 2009

. Provide quality and timely Sun customer service through equipment

maintenance, modification, repair, installation and implementation.

. Assisting customers in troubleshooting complex configuration,

administration, network and SAN problems.

. Focused on Sun StorageTek storage, disk, tape and tape libraries.

. Territory included Ford (Sun/Storagetek's largest disk installation

in Michigan) along with several other metro Detroit accounts.

StorageTek Dearborn, Michigan

Senior Field Service Engineer July 1984 - Dec 2005

. Install, maintain, and repair disk and tape subsystems, switches and

tape libraries.

. Coordinate equipment installs and monitor performance.

. Assigned to Ford Motor Credit and Ford Engineering Computer Center.

StorageTek Longmont, Colorado

Remanufacturing Technician April 1982 - July 1984

. Perform functional tests and troubleshooting on disk drive subsystems

in a systems test environment.

. Test, troubleshoot and repair Tape storage devices.

StorageTek Louisville, Colorado

Manufacturing Technician May 1980 - April 1982

. Test, verify and inspect all types of disk and tape power supplies.

. Spent 3 months in Puerto Rico as an instructor for test Equipment

and procedures.

StorageTek Broomfield, Colorado

Assembly Oct 1977 - May 1980

. Assemble and perform rework on power supply assembly line.

Education

. Storage Technology Corporate Training

Areas studied: Electronics and Logic Analysis

Awards/Commendations

. Awarded 1994 StorageTek Customer Services Technical Conference.

Presented with #1 Customer Service Engineer for Central Region and

The Americas.

. Awarded 1989 StorageTek Customer Services Technical Conference.

References

. Available upon request

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