Project Manager Customer Service

*** ******* ** ( Simpsonville, SC ( *****

Cell 864-***-**** ( abmla3@r.postjobfree.com

Randy Bowers

Summary of Qualifications

Dedicated professional looking for a challenging IT Support

opportunity. Experiences include IT roles, customer support,

compliance, and leadership.

Supervisor / Team Leader

Project Management

System Security Administrator

Disaster Recovery Planner

Technical Writer/Documentation

Customer Service

IT Audit Compliance

Trainer

Operational Support

Help Desk Support

Hardware Repair

Procurement

Professional experience

Siemens IT Solutions and Services, Inc. October 2009 - Present

Anderson, SC

Computer Operator II (Contracted to BASF)

* Tivoli Job Scheduling, Monitoring, and Resolution

* SAP Job Scheduling, Monitoring, and Resolution

* HP Backup Scheduling, Monitoring, and Resolution

* Transport Implementation

* Help Desk Support

Pinnacle Technical Resources Nov 2007 - August 2009

Spartanburg, SC

Computer Operator (Contractor to EDS at Adidas)

* Provide Help Desk support to Adidas warehouse and US employees -

create and log

problem tickets via Magic, perform password resets, assist with

remote access problems, and escalate issues as needed; Printer

and PC equipment repairs.

* Monitor Adidas global SAP batch processing and networks.

* Troubleshoot, resolve and/or escalate batch system irregularities.

* Perform Legato system backups.

* Process payroll, invoices and statements.

* Documentation of procedures for Adidas operations group.

Zondervan Sept 2004 - March 2007

Grand Rapids, MI

Print Operations Supervisor

* Promoted to leader of IT Operations Team after 2 months;

responsible for managing

resources to meet company's printing needs.

* Performed system monitoring of warehouse servers and scheduling of

print jobs.

* Developed contingency planning, physical and logical security.

* Repaired and maintained all company printers including laser,

label, and fax printers;

performed hardware and software installations.

* Managed purchasing and inventory for Print Center.

* Saved over $20K in 2006 through process improvements and vendor

negotiations.

* Created documentation and provided training for cost-effective use

of Print Services.

* Responsible for conference room equipment setups, and

teleconference broadcasts.

* Provided Help Desk support for printing services and audiovisual

equipment.

State of Minnesota - Dept of Revenue June 2000 - July 2003

St. Paul, MN

Data Security Coordinator - Lead Worker

* Leader of Information Security Management Team.

* Performed system security administration for ACF2 mainframe

customers.

* Developed and enforced information security policies and

procedures.

* Project Manager responsible for creating and implementing Dept

of Revenue's Telecommuting policy.

* Conducted Security Awareness training programs for entire Dept

of Revenue.

* Performed security audits of in- and out-of-state offices,

telecommuters, and vendors.

EDS July 1985 - June 2000

Lansing, MI

Advanced Information Security Analyst

* Performed Novell Netware and Lotus Notes security

administration.

* Directed Information Protection and Disaster Recovery services

and testing for LANs and WANs.

* Procured and maintained software licenses/inventory for 3000+

users; negotiated bulk purchase savings.

* Developed data security audit compliance criteria, conducted

internal security audits, and facilitated external corporate

audits with satisfactory results.

* Data security subject matter expert for EDS Consistent Office

Environment data security policy development; provided data

security consulting to General Motors (GM).

* Managed System Security Administrator ID Reduction Project for

EDS - GM account

* Generated and distributed security reports to GM client.

Computer Operations Supervisor

* Managed day-to-day operations of Help Desk and Print Center for

GM and Print Services for Jackson National Life.

* Responsible for coaching, developing, and evaluating employees.

* Performed facilities and project management, quality control,

and scheduling.

* Developed Safety Program (Lockout-tagout, blood borne pathogens,

etc.) based upon OSHA and MIOSHA, as well as provided awareness

training for over 300 employees.

Computer Operator

* Performed input and output print and microfilm operations

utilizing batch processing.

* Manipulated system resources to optimize job performance using

MVS/XA & JES II.

* Promoted to supervisor of Computer Operations in 18 months.

education

Lansing Community College - Lansing, MI

Associates Degree in Business - Computer Programming

EDS Operations Development Program Graduate

Skills

Software:

Batchman, SAP, OmniPage, BarTender, Microsoft Office, Outlook,

Explorer, Lotus Notes, JCL, VS, MVS, ACF2, CA7, Novell, Bindview,

Legato NetWorker, Elixir, Active Directory, Media Shout, Pitney

Bowes SmartMailer, HP Data Protector, Tivoli Scheduling, Clarify,

Citrix, etc.

Hardware:

Client Server, Mainframe, Tandem, Digital DEC VAX, UNIX, etc.

Awards/ACTIVITES

Volunteer at Greenbrier Elementary School

Youth Baseball and Soccer Assistant Coach

State of Minnesota - Department of Revenue Service Award

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