Engineer Manager
Resume:
Gustavo Enrique Turcios
Contact Information
Lawrenceville, GA 30044
***@*******.***
http://www.turcios.com
Cover Letter
When asked to describe myself in eight words or less, I say, expert
solutions provider with global enterprise leadership experience.
My career has evolved and progressed thru a series of fortuitous and
blessed opportunities over a 14 year period. Each progression a build
block of knowledge, understanding and real world experience.
My inception into IT was that of an Oracle database administrator. As a
DBA I learned the critical nature of properly modeled data. With the right
data, you can accurately forecast trends, set business expectations,
understand, retain and attract new customers. As I matured into this role
I realized that I needed to understand what the database lived on, how the
network connected the end users, what applications/systems accessed the
data and finally who was accessing the data. Once you master one RDBS
system you understand them all.
As a software developer I learned the necessity to build a product that
exceeds business requirements and was intuitive for the end user
experience. User friendly, conceptual simplicity and structural complexity
was a methodology I developed. During this period I learned to design
applications using object modeling, modular design, and reusable code. At
first, my coding followed the brute force method, than eventually developed
into sophisticated elegant coding. This experience taught me that
applications must be tightly coupled with the back-end systems.
After several years of development/consulting/contracting experience I
landed a position as a data center engineer. During these years I expanded
the breadth of my systems understanding by become an applications
integrator. In this role I learned the best practices to deploy N-tier
systems, how security can be an asset and not a burden in these
environments and how system loads affect design beyond the business
requirements. The most important lesson learned during this period was to
always keep the long-term picture in mind.
Throughout my career one of my passions has been networking. This is a
technology that was designed with such resiliency that even the worst
implemented networks will work; albeit with my issues. A few years into
this career I discovered that I had an aptitude for networking which has
developed and matured over the course of my career.
The next logical step in this career landed me in management. I immersed
myself in budgeting, cost reduction activities, alignment of IT operations
with business initiatives. I have discovered that my ability to affect
positive change, "get the job done right the first time", is now measurable
against the company's revenue. I have been privilege to lead several
global teams, giving me insight into the different working cultures across
the globe.
The culmination of all my technical expertise and experience has been a
Solutions Architect. On multiple global projects I was responsible for
providing complete end to end solutions taking into account business
requirements, budgets, geographical resources, etc. When designing any
solution I always keep the big picture in mind.
Work Experience
CDC Software - Atlanta, Georgia November
2006 - Current
Enterprise Architect
. In the process of consolidating multiple enterprise SaaS platforms
(due to acquisitions) into a common centralized infrastructure. In
conjunction with effort I am also implementing a DR site to complement
this consolidation effort.
. Created architectural standards, policies, procedures, templates, and
the road map for the company's global private cloud infrastructure.
. Lead an aggressive re-architecture of much of the infrastructure for
enhanced security and optimal performance.
. Expert level support in all areas of the infrastructure, not limited
to; LAN, WAN, storage, servers, databases, applications, messaging,
monitoring, backups, clustering, MPLS rollouts, VMware/Microsoft
virtualization, VOIP, WAN acceleration, Disaster Recovery, etc.
. Establish global operational practices, procedures, and standards,
related to data center technology operations and solutions related to
our Software as a Service Offerings.
Regional IT Manager, Americas
. Responsible for 5 co-location facilities, 13 offices/data centers,
+2000 systems, 9 senior engineers, $2.1M budget.
. Implementing a 73 % cost savings
consolidation/virtualization/elimination effort for all the North
America sites.
. Reduced the cost of day to day operations by purchasing refurbished
equipment (where feasible) and going with 3rd party maintenance and
support instead of directly from the manufacturer.
. Enforced standards, policies, procedures, change management, effective
monitoring, metrics, visibility, SLAs, etc.
. Improved the IT operations culture by eliminating underperforming
engineers and hiring subject matter experts. Established an
environment of open collaboration, stewardship, mentoring, and
ownership.
. Worked aggressively with the executive management team and the Project
Management Office to effectively prioritize business initiatives and
deliver on time-sensitive projects and initiatives.
. Responsible for adherence of PCI, SOX, and SAS 70 compliance for the
various acquisitions brought into the organization.
. Lead support of SaaS infrastructures and operations. Set and executed
strategy around SaaS Data Center productivity tools and operations.
Smart Document Solutions - Alpharetta, Georgia March
2003 - November 2006
Solutions Architect
. Database Administrator for various Oracle 8i, 9i, and SQL Server 2000
databases.
Databases range from 200GB to VLDB. Utilized advanced database
features to facilitate application and storage requirements.
. Systems engineer for Solaris, Windows, Linux, Network Appliance
storage. Developed extensive UNIX scripts to automate tasks, monitor
various aspects of each environment. Simplify the routine tasks of our
data center operators.
. Network engineer for a Foundry gig backbone network. Network hardware
included Foundry layer 2/3 switches, fiber, copper gig, Cisco VPN
Concentrators, Radware Web Server Directors, Radware CertainT SSL
accelerator.
. Firewall engineer responsible for Netscreen 50/204, Juniper ISG-1000
firewalls and Netscreen Security Manager (NSM) for centralized
control. Helped implement a Juniper IDP 200 intrusion and detection
appliance that cut 99% of most spyware and virus traffic from the
inside and attempts coming from the outside.
. Extensive application integration experience. Environment consists of
IIS 5.0/6.0 with .NET frameworks, as well as Oracle OC4J containers
and Apache/Tomcat servers. Application engineer for various .NET,
ASP, Java, COM systems across Window 2000/2003 and Sun/Linux
environments. Extensive application clustering experience using
Radware appliance load balancer, software clustering, and
Apache/Tomcat clustering.
. Implemented a full spectrum monitoring system utilizing Solarwind's
Orion Network Monitor, Application Monitoring, Event Tracker, NetIQ,
custom web application and UNIX scripts. Monitoring all network nodes,
operating systems, processes, services, scheduled tasks, CRON jobs,
event logs, system logs, application availability, database
monitoring, storage hardware, disk, etc.
. Consolidating and virtualizing all capable system utilizing VMware GSX
and ESX 3.0 infrastructure.
. Designing and implementing a hot Disaster Recovery plan.
. Implemented a MediaWiki knowledge repository for IT Operations. This
repository captured all policies, procedures, solutions, events,
actions performed, production incidents reports for future reference.
Miami, FL - Guatemala, CA - New York, NY - Atlanta, GA February 2002
- March 2003
Contractor
. Developed and implemented a web-based reservation system for a
Caribbean resort.
. Purchase and installation all hardware and software components. This
included CompaqDL 380, Windows 2000 server, SQL Server 2000, IIS 5.0.
. Web developer utilizing ASP, XML/XSL and Java Script, T-SQL.
. Database developer for logical and physical data model using Erwin
4.0, coding of all database stored procedures, functions, triggers and
transaction objects.
. Installed and configured a "DialAw@y IP" satellite ISP system
(www.gilat.com). This system provided both VOIP and Internet access to
a hotel and restaurant. Installed an 802.11a/b wireless network.
Initiatives Corporation - Miami, Florida October
2000 - February 2002
Technical Architect
. Senior Oracle consultant for multiple projects/clients, ranging from
Data Warehouses to e-commerce.
. Technical lead for several QA projects intended to stress test
existing systems and provided performance enhancements.
. DBA and system engineer responsible for design, development and
implementation of a SQL Server/ASP e-business web site.
. Coldfusion, ASP and XML/XSLT developer responsible for design and
coding of various web site components.
. Backup Systems Administrator and Network Administrator for corporate
office.
Sapient Corporation - Atlanta, Georgia March
1998 - September 2000
Senior Consultant
. Senior DBA consultant for Atlanta location of all Oracle and SQL
Server projects.
. Responsible for providing technical expertise and support throughout
all phases; business discovery, design, development, implementation,
and post live support on all projects that I participate in. Partial
task list; logical/physical data model designs, environment
configurations, database creations, technical documentation,
transaction/volume analysis, and tuning of systems.
. System Administrator responsible for hardware, OS and software
installations, disk-array configurations, file systems, user accounts,
system patches and upgrades.
. Responsible for maintaining up-to-date methodologies, enhancements and
new product features on all projects that I participated i.e. locally
managed tablespaces, standby databases, external tables, application
clustering, etc.
Delta Technology - Atlanta GA January 1996 -
March 1998
Oracle DBA
. Assisted in developing and building an Oracle 7.2.3 data warehouse for
Delta Air Line's cargo tracking division.
. Implemented Oracle's Discover 200 as the data analysis tool for cargo
analysts and managers.
. Participated in a migration project of a SQL Server 6.5 data warehouse
to an Oracle 7.3 platform for Delta Air Line's Technical Operations
Center.
. Coordinated with several departments that provided data feeds into the
data warehouse. Including several SQL Server databases, a DB2
database, a MVS (ADABAS) flat file system and a SAP application.
. Oracle administrator for a 250GB data warehouse with over 400 ad-hoc
users.
. 1st tier support for tuning database structures, ad-hoc queries, and
batch data load processes.
Technology
Application Software
Oracle 10g Application Server
Apache, Tomcat, Mod_JK
Oracle OC4J Web Containers
Symantec NetBackup
Symantec Backup Exec
Precise/Indepth for Oracle
MediaWiki
Anti-Virus Software
Norton Symantec Antivirus AntiSpam
Sophos Anti-Virus
TrendMicro's Anti-Virus
McAfee Anti-Virus
Backup Software
Data Protector (Omniback)
Symantec BackupExec Symantec NetBackup
Retrospect
Legato Backup
Development Software
Erwin 2.0-4.0
TOAD 7-8
Oracle Enterprise Manager
MS Visual Interdev
JBuilder
JPublisher
Adobe Photoshop
Dreamweaver, Fireworks, Flash
ColdFusion Server
Disaster Recovery
VMware Site Recovery Manager
NetApp R200
DataDomain
EMC RepliStor, Celerra Replicator
Messaging Software
Blackberry Enterprise Server
Exchange 5.5 - 2007
Merak Mail Server
Tumbleweed MMS Email Firewall
Quest Collaboration Services
Microsoft
Active Directory
Domain Trusts
DNS
DHCP
WINS
IIS 5.0-7.0
Sharepoint 2003, 2007
2005 SQL Clusters
2003 Exchange Cluster
2007 Exchange CCR Cluster
2010 Exchange
Monitoring Software
What's Up Gold
Solarwinds Engineer's Edition
Solarwinds Orion Product
Servers Alive
Nagios
NetIQ
Network - Border
Barracuda Loadbalancer 440
Cisco Concentrator VPN
Cisco PIX Series
Cisco ASA Series
Checkpoint Nokia IP440, IP650
Checkpoint NG R55, R60
Netscreen Firewalls
Juniper SSG Series
Juniper SA2500 SSL VPN
Juniper WXC500
Juniper IDP 200
MS ISA 2004, 2006
WatchGuard
Network - Switching
Foundry FastIron Series
Foundry BigIron Series
Dell Series
Cisco 3500, 3750, 6500 Series
Cisco WAAS WAE 674, 574
HP 2650, 4108GL, 3400CL
Radware Web Server Director
Radware CertainT SSL Accelerator
Operating System
Solaris 5.6 - 5.10
Windows 3.0 - 2008 R2
HP-UNIX
AIX
Redhat 8, 9, ES 3-5
Fedora Core 1 - 6
CentOS 4, 5
Rational Database Management System
Oracle 7.2 - 9.2, 10G RAC
SQL Server 7.5 - 2005
MySQL
Postgre
Programming
SQL
TSQL
PL/SQL
Korn/Bash/C shell
Visual Basic
ASP
XML
XSLT
ColdFusion
Javascript
Server Hardware
Sun Enterprise 4500 - 5500
Sun Fire v100 - v1280
Sun B1600 Blade Chassis
SUN B100s Blades
Dell single/dual socket servers
Compaq single/dual socket servers
HP single/dual socket servers
HP c7000 Blade Chassis
HP BL490C blade server
IBM AIX 6000
IBM BladeCenter S Chassis
IBM HS21 Blade Servers
Dell M1000e Blade Chassis
Dell PowerEdge M600 Server Blade
Storage Hardware
EMC Celerra Series
EMC CX Series
NetApp F840C, FAS3050, R200
Sun A5000, A5200, StorEdge
HP EVA Series
HP MSA Storage Works
Virtualization
VMware Vsphere/ESX Infrastructure
VMware VirtualCenter
VMware Converter
VMware Consolidated Backup
VKernel Charge-back,Analyzer
VMWare Workstation, Server
MS Hypervisor
MS Virtual Machine Manager
Voice Over IP
Cisco Unity 7.0
Nortel
Shoretel
Mytel
Professional Education
Oracle Certified Professional 8i/9i
September 2005
Additional
Fluent in Spanish
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