Customer Service Management
Resume:
Phallyn Thornton
***************@*****.***
PROFILE
. Excellent verbal and written communication skills
. Proficiency in the use of PC software tools (Microsoft Works,
Microsoft Office, Internet and Intranet) for communication and
presentations
. Strong organizational and multi-tasking skills to include effective
time management in all key responsibilities of job
. Flexible for travel and relocation
EDUCATION
Prairie View A&M University, a member of the Texas A&M system
College of Business, Prairie View, TX
May 15, 2010
Bachelor of Business Administration in Management
RELAVENT COURSE WORK
Management Information Systems, Introduction to Business, Strategic
Management and Business Policy, Principles of Management, Fundamentals
of Speech, Business Communication, Human Resource Management,
Productions Management, Management Systems, Small Business Management,
Quantitative Methods, Principles of Marketing, Legal Environment of
Business
WORK EXPERIENCE
Marketing and Management Office Assistant
August 2007 - May 2010
Prairie View A&M University, Prairie View, TX
. Perform normal office duties assisting in filing, compiling
spreadsheets, answering telephones and customer service
. Aid business students with peer to peer class selection advice during
regular registration
. Participated in research projects guided by department head and college
professors to maximize knowledge in various business related areas.
. Assist with the hiring process of student office assistants to add to
the departments team
Victoria's Secret Store Management Retail Intern
June 2008 - December 2008
The Limited Brand, Dallas, TX
. Planned goals and objectives in conjunction with staff members that
generated improved customer satisfaction with a reduction in
complaints.
. Consistently maintained an accurate before and after shift count of
several $400 tills never exceeding the over/under limit.
. Performed daily routines recovering the store, organizing and sorting
retailed products for the store department
. Allocated paperwork, used "Octel" to send information from one store
to another within the brand, allowing for real time communication to
check for new promotions of sales, products, and promotional launches
Seasonal Cashier April 2006
- December 2008
Wal-Mart Super Center, Cedar Hill, TX
. Provide customer service to several customers at once, offering
promotions
. Operated cash register; accept cash, check, or charge payments for
goods
. Occasionally assisted in the layaway department accepting payments,
retrieving merchandise for customers, and organizing layaway stock
room
ACTIVITIES AND HONORS
Dean's List
Panther Advisor Leaders
Paw Essay Contest Award Recipient
Big Brother Big Sister Mentoring Program
Student Leadership Institute Award Recipient
Epsilon Beta Chapter of Phi Beta Lambda- Secretary
National Black MBA Association- Secretary
Pre-Law Institute for Mentoring Students
INROADS Internship Program Alumni
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