Customer Service Manager
Resume:
Olive Branch, MS ****2
***************@*********.***
Chandra McKinney
SUMMARY OF QUALIFICATIONS
Certified Supply Chain professional with exceptional leadership,
interpersonal and communication skills including an extensive background in
the following broad-based competencies:
Procurement / Purchasing Customer Service
Accountant
Financial Analyst / Auditor Program/ Project Management
Inventory Analyst
Production Planner /Analyst Supervisor / Management
Supply Chain / Logistics Analyst
PROFESSIONAL EXPERIENCE
Smith&Nephew, Inc. - Memphis, Tennessee
March 2008 - February 2010
Distribution Inventory Analyst
Responsibilities include driving operational efficiency, process
improvements. Reconciled the General Ledger (G/L) based on project
expenditures, cost reduction and improved quality in the Distribution
Center. Collect and analyze data related to the operation of the
Distribution Center. Performed cost/benefit analysis and troubleshooting
activities. Lead quality and continuous improvement projects. Recommended
corrective actions plans based on trend analysis and forecasting. Partnered
with all areas of Supply Chain to implement problem resolutions.
. Ensured that all aspects of the expenditures related to the GDC's
project are reconciled properly to the General Ledger. Reviewed and
submitted all invoices to the accounts payable department for
processing. Ensure that all invoices and financial statements related
to the GDC project is accurate based on contractual agreements.
. Developed project plans, including objectives, cost and benefits
analyses. Lead / participated on process improvement teams that
involve and impact internal and external customers. Completed and
documented processes and procedures for the entire warehouse flow.
. Supervised the labeling of 100,000 storage bins at Global Distribution
Center to meet standard(s) of accuracy required by SAP project
members. Project had a completion deadline of August 15th. Conduct
projectile research during in the SAP testing phase include but not
limited to necessary factors involving the transition of product from
existing warehouse (DELP) to the GDC. The project was completed,
inspected and approved by Director of Global Distribution Center and
Inventory Manager on July 18, 2008. Facilitated several Kaizen events
and KAN BAN system for process improvements.
. Utilized MS Visio / MS Excel to design and execute a new slotting
program (inventory levels) and metrics that compiled activities such
as productivity, inventory movements, outbound, and receiving.
. Worked with SAP catalyst team on several projects formatting the WMS
and IMS entities of the software. Completed the processes and
procedures that attributed to the Business Requirement Documentation
(BRD). Established the transportation plan in order to transition
materials from the DELP to the new GDC.
Carrier/ United Technologies Corporation - Collierville, Tennessee
April 2007 - April 2008
Materials Analyst
Responsibilities included ensuring material availability in support of
production operations. Broadcasted and communicated material requirements
to international and domestic suppliers. Coordinated and ensure on-time
delivery. Controlled inventory levels in support of financial objectives.
Maintained an effective interaction with management team in order to
coordinate an efficient and "Just in Time" (JIT) logistical flow from
supplier. Participated in process improvement initiatives utilizing the
ACE tools and processes. Reconciled commodities budgets as well as
allocated invoices and charges appropriately to the GL. Maintained an
annual commodity budget of $2.5 million.
. Monitored and ensured that the correct information is keyed into MRP
systems. Processes included but not limited to "non-stock", "direct
inventory", order entry/ purchase order, warehouse transfer
maintenance, margin related issues (standard cost). Established
teams for Kaizen events to facilitate change(s).
. Composed reports in MS Visio, Excel and Access that detailed
analytical change in inventory value by product line, variance
accounts, plant productivity, efficiency, rework, backlog, work in
progress status, cost center activity, etc. Facilitated relationships
among the various teams to complete tasks and projects.
. Established MIN / MAX levels for inventory at supplier's warehouse(s).
Established safety stock levels both internal and external shelving.
Provided assistance in warehouse related projects, such as utilization
of KAN BAN system, bar-coding, RF technology, warehouse management
systems, and SKU slotting.
Chandra McKinney's resume continued
Addias - Reebok International - Memphis, Tennessee
April 2006 - May 2007
Inventory Control Supervisor
Responsibilities included creating and managing procedures / processes,
monitored the perpetual and physical inventory, processed systematic
inventory adjustments and other related duties. Further duties included
managing a diverse team of individuals which consist of Cycle Counters,
Selection Exception Clerks, Inventory Control Clerks, Coordinators, and
Material Handlers while providing support to other departments such as
Shipping, Receiving, Packaging, Order Selection, as well as representatives
of corporate Addias / Reebok. Create various reports by using MS Excel and
MS Access that provide detail information regarding inventory variance,
root cause (s) analysis, total cost of goods and other analytical reports
as needed. Work daily with one of the Inventory Coordinators in which she
profiles the product / units in locations based on customer demand as well
as location sequence in order to make the order selection process smooth
for the Selection Department.
. Train associates on how to audit receiving, shipping, and custom
packaging documentation. Audit process includes detail tracking of
product movement from the receiving process to rack locations as well
as monitoring the movement of product to the custom packing,
distribution, and shipping stations.
. Composed various analytical reports / databases in order to track
inventory variances, results of cycle counts, inventory audit trails,
cost of goods being adjusted and verifications of product shipments.
. Support the team by providing support and creating spreadsheets and
databases in order to expedite and reconciliation process. Assist
the Selection Exception Clerks research product not in location
including provide the Material Handlers with daily updates on product
moves.
. Work with both Inventory Control Coordinators daily in order to de-
profile locations in order to create locations in order to profile
the daily wave of orders as well as immediate fill orders. In
addition provide guidance with the Master slot Report and Receiving
Discrepancy Log.
Accountemps / Thomson (Microsoft) - Memphis, Tennessee
December 2004 - April 2006
Inventory Accounting Supervisor (Temporary Staffing Agency)
Responsibilities included creating and managing procedures / processes,
monitored the perpetual and physical inventory, processed systematic
inventory adjustments and other related duties. Further duties included
managing a diverse team of individuals which consist of Cycle Counters, an
Administrative Assistant / Clerk and Inventory Analyst while providing
support to Microsoft (customer) Distribution Team, Custom Packaging and
Inventory Control departments. Created various reports that provide detail
information regarding inventory variance, root cause (s) analysis, total
cost of goods and other analytical reports as needed. Reconciled the
inventory levels in both SAP and JBA daily.
. Audited receiving, shipping, and custom packaging documentation by
maintaining huge Excel spreadsheets. Auditing process includes detail
tracking of product movement from the receiving process to rack
locations as well as monitoring the movement of product to the custom
packing, distribution, and shipping stations.
. Composed various analytical reports / databases for the vendor (MS)
that provide various inventory variances, results of stratification
and blind cycle counts, inventory audit trails, tracking, cost of
goods sold (COGS) and verifications of product shipments.
. Supported the Microsoft team which consisted of a Vice-President of
Distribution, MS Distribution Manager, MS Distribution Inventory
Manager and MS Inventory Analyst as well as provided support to the
Thomson's (Technicolor) Receiving Department, TC Inventory Control,
and Distribution.
. Assisted all internal departments as well as Microsoft with inventory
accuracy procedures, product location, as well as purchasing of
various corrugates utilized by Custom Packaging.
. Instrumental in the formation of the HYBRID CYCLE COUNT PROGRAM.
This program requires a team effort between Inventory Control and
Inventory Accounting in ensuring that every product /sku within the
facility have been counted as well as accounted for and that all
bulk, house and flow rack locations have been verified monthly.
International Paper - Memphis, Tennessee
January 2004 - December 2004
International Order Management Account Executive (Foodservice)
Managed major accounts such as YUMS (KFC, Taco Bell and Long John Silvers),
Mc Lane Distribution(Wal - Mart and Sams) and Sysco Food Service including
all of the International Accounts by entering orders; provide account
detail tracking, consolidating orders into truck load shipments as well as
provide load detail for international containers, including issuing Return
Material Authorization (RMA). Communicated daily with Freight forwarders /
Brokers in order to arrange the shipping / transportation of product to
International customers via ocean vessel or air transit. Maintained an
annual transportation budget of less than $900,000 by strategically working
with various freight forwarders in order to maximize load builds and
sourcing optimum pricing.
Chandra McKinney's resume continued
. Coordinated logistics with various freight forwarders / international
brokers for International delivers which included oceanic voyages,
deliver of product to various ports via truck, air trans forwarders
and rail road transporting. Remained abreast on changes within the US
Customs Dept. as well as changes in other areas of transportation
industry. Arranged various loads such as LTL, Containers, and Full
Truckloads.
. Processed export and import documentation including all wire
transmittals to various banking institutions for International
customers. Prepared and submit clearance documentations to various
port authorities.
. Monitored international production orders for all facilities which
include both domestic and international facilities. Composed product
trend reports as well as international production matrix.
. Created load plans for all sized containers in order to minimize the
customer's expenditures delivering the maximum amount of product in
one deliver.
Jacobs Engineering - Memphis, Tennessee
April 2002 - February 2004
Executive Assistant / Project Procurement Manager I (Engineering /
Construction Firm)
Prime focus was to provide support to Project Manager, Engineers,
Production Supervisors, and Coors' Management team, various contractors /
vendors and Teamsters. Purchasing of equipment as well as parts needed to
complete various tasks, schedule various construction projects, including
negotiating price / cost was only a few of my responsibilities. Processed
employee's payroll, per diems, purchasing, invoices, and bills of laden.
Ensured that all projectable activities reconciled to financial terms and
agreement noted in the contractual agreement.
. Utilized SAP, Oracle and Microsoft Office suite in order to complete
various duties. Create purchase orders within the Coors
production/distribution operation system (SAP) in order to schedule
various construction projects. Worked with engineers, project
management team and other support members to complete constructions
and engineering tasks.
. Maintained and reconciled the G/L according to the accounts payable
and receivables based on the each projects as defined by the
contractual agreement. Ensure that the financial responsibilities
designated to the various local projects reconciled to the information
noted on properly to the corporate accounting department.
. Composed contracts as well as reviewing job bids. Maintained and
reviewed warranty contract with various vendors, contractors as well
as monitoring all cost associate with warranty repairs at the Coors
Brewery Limes, 1 & 5 Bottle Conversion, as well as other projects
completed at the Coors Brewery Company site located in Memphis.
Purchased parts, raw materials and equipment utilized in the various
construction projects from domestic and international vendors,
wholesalers and manufactures.
Thomas & Betts/ American Electric Lighting - Memphis, Tennessee
September 2000 - April 2002
Customer Service Team Lead / Collections
Maintained all accounts for the Northeastern region of the United States as
well as Mexico and Canada. Performed collections on delinquent accounts for
both international and domestic customers / vendors. Provided support /
assistance to the production team, sales representatives as well as
engineering team. Prepared weekly reports for management team, logistics
teams, and sales representatives which provided synopses of RMA, product
inventory, account status, production orders and weekly sales. Facilitated
all training classes describing all products, ordering systems and customer
account(s) knowledge.
. Collected payments from various international and domestic vendors and
customers.
. Prepared import and export documentation including calculate and
request payment for import duties and taxes. Composed daily
International Production Matrix
. Purchased raw material and other components for production. Provided
and arranged transportation for all materials used in production.
COMPUTER SOFTWARE KNOWLEDGE
AS400 MS OFFICE SUITE MS DYNAMICS
CRYSTAL REPORTS
GREAT PLAINS ORACLE SAP
LAWSON
GLOVIA JD EDWARDS MS VISIO
BUSINESS OBJECTS
EDUCATION
Walden University - Memphis, Tennessee (graduated June 2009)
Master of Business Administration - Majoring in Finance
Crichton College - Memphis, Tennessee (graduated May 2003)
Bachelor of Science in Organizational Management / Accounting
Georgia Institute of Technology University - Atlanta, GA
Certification received in Supply Chain and Logistics Management
CSCP Certification - The Association for Operations Management (APICS) -
Memphis, Tennessee Chapter
Certified Supply Chain Professional
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