Customer Service Oracle
Resume:
Samuel Ediwe
Severn, MD *****
Cell: 301-***-****
******@*****.***
OBJECTIVE:
To secure a challenging and detail oriented position that tests my ability,
utilizing my educational background, analytical and interpersonal skills to
the productivity of my employer.
Expert IT Skills
. Oracle9i and Oracle10g database administration and management.
. SQL*Plus, SQL and PL/SQL programming and development.
. UNIX Systems ( Solaris, Linux) administration
. Shell Scripting
. Data and Application Architecture, performance tuning and monitoring
. Extensive use and knowledge of oracle databases running on multiple
platforms (Linux, Unix, Windows NT, and Sun Solaris)
Technology/Soft applications Snapshot
SQL, SQL*PLUS, PL/SQL, UNIX, Solaris UNIX, Linux, Windows NT, DOS, RMAN-
backup and recovery, Data pump( for data migration- import and export),
SSH, remote desktop tool, OEM (Oracle Enterprise Manager),
PROFESSIONAL/EDUCATIONAL EXPERIENCE:
BOLTOS SOLUTION
November 2009 - Present
Database Administrator
. Planning and migration of Oracle 9i database to 10g database.
. Used various Oracle Utilities and tools such as import and export for
database backups to
Manage the database
. Tuned the database and applications for faster and better performance
. Used various Oracle Utilities and tools such as import and export for
database backups to manage the database.
. Schedule jobs using various Oracle tools such as Oracle OEM, DBMS
JOBS, SCHEDULER
. Implemented the use of Oracle Recovery Manager (RMAN) and Oracle
Recovery Catalog to backup the databases.
. Provide network troubleshooting and administrative support for the
development staff.
. Installed Oracle 10g Grid Control to manage all the Oracle databases
on the network.
. Performed database auditing.
. Manage oracle 10g databases on UNIX and Windows operating systems
. Applied Oracle Critical Patches to each database
Charis Systems
January 2007 - November 2009
Database Administrator
. Performed Oracle 10g database installation of all kinds on Windows NT
Server and Unix(Solaris 8 and 9), Linux Platforms
. Installed, configured, and managed several Oracle 10g databases on two
environments comprising of Production and Staging.
. Granted privileges and manage privileges through roles
. Performed Backup and recovery for numerous Oracle 10g databases using
RMAN
. Used SQL statements to modify, alter, and upgrade the database
. Performed data migration- import and Export of database data
. Performed routine database tuning and administration activities for
several Oracle databases
. Created stored procedures and triggers using PL/SQL scripts
. Assisted with implementation, maintenance, database design and system
security
. Analysis of Oracle trace and alert log files
Oasis International, Washington, DC January 2004
- September 2006
Customer Service Support/ Helpdesk Support
. Provided telephone, email, web support to all customers for all
technical issues
. Created technical documentations for articles and as correspondence
. Resolved workstation, network, and server connection issues
. Connected remotely to site using PC anywhere, web-ex, and go to
meeting to trouble shoot issues
. Troubleshot, researched, and resolved software and hardware problems
. Tested Software for implementations department remotely and on site
. Created and modified tablespaces, tables, schemas for customers
relational databases
. Used SQL to modify, alter, and upgrade data in different support
databases
. Provided training of products to clients and customers
. Logged, documented all calls and implemented solutions as needed in
ticketing system
. Escalated/dispatched customer issues to appropriate departments
. Performed other technical support duties as required
EDUCATION/TRAINING:
Oracle Database Administration training
Boltos Solution, Laurel, MD
University of Lagos
Actuarial Science
INTERPERSONAL SKILLS:
Excellent verbal and oral skills, enthusiastic and willing to learn, team
player, professional demeanor.
REFERENCES:
Available Upon Request
Contact this candidate