Customer Service Manager

CRAIG R. ARNOLD

*** ****** ****

Madisonville, KY 42431

270-***-**** home

270-***-**** cell

**.******@*******.***

Executive Summary

Accomplished and enthusiastic Logistics/Materials Manager with over 17

years of leadership in the automotive industry. Achievements include a

proven record of team development, excellent customer delivery ratings,

skillful planning to meet key performance metrics, effective project

management and efficient cost control. ERP systems experience using BPCS,

JD Edwards and SAP. Results oriented, highly motivated with strong team

building and communication skills. Effective analytical and business

problem solving skills; including Six Sigma, TPS, Lean Manufacturing, 5S,

Value Stream Mapping, KANBAN and Kaizen.

WORK EXPERIENCE

Hella Electronics: Flora, IL; January 2009- January 2010 (Production

moving to Mexico and China); Logistics/Materials Manager for $103M (Sales)

production facility, SAP ERP system including LMS and Data Warehouse, over

500 employees, supplying Toyota, Honda, Nissan, Ford, GM, Chrysler, BMW,

Mercedes and Tier Companies with electronic parts, managing 62 people

utilizing Six Sigma, Kiazen Improvement and Lean Manufacturing tools.

. Achieved 99% Inventory Accuracy with over 8,000 active production (3K)

and service (5K) part numbers.

. Effectively managed $4.4M bank build to cover 3 months sales for

Freightliner Junction Box production line move to Mexico.

. Managed 2 Supervisors, 5 Operational Planners, 3 Customer Service

Planners, 3 Schedulers and 49 warehouse associates to achieve customer

delivery objectives.

. Met inventory objectives by lowering total on hand inventory by $4M

from $12.7M to $8.7M January through fiscal year end.

. Implemented supplier milk runs for Grand Rapids and South Carolina

deliveries to increase frequency of shipments and lower freight costs.

. Successfully managed physical inventory lowering cost of inventory by

40%, achieving results within $90K on $8.7M total inventory @ 99%

inventory accuracy.

. Lowered indirect overhead by 36% to meet lowered sales due to Chrysler

and GM bankruptcies.

. Effectively managed worldwide critical components shortage working

with global taskforce to support production and meet customer

delivery.

IAC - International Automotive Components: Madisonville, KY; October 2007-

July 2008 (major down-sizing); Materials Manager for $79M (Sales)

production facility, SAP ERP system, over 300 union employees, supplying

Toyota, Honda, Nissan, Ford, GM, Chrysler and Seating Companies with

Headliner / Blow Molded parts, managing 25-30 people utilizing Lean

Manufacturing tools.

. Achieved 100% delivery ratings for major customers, Honda,

Nissan, GM, Lear and Toyota.

. Improved inventory turns to 32+, utilizing sight management,

kaizen work teams, supplier milk-runs and KANBAN pull systems.

. Lead successful Kaizen event to improve warehouse material flow,

implement min-max replenishment and reduce inventory.

. Reduced inventory and reduced warehouse to achieve reintegration

of outside warehouse to reduce costs.

. Directed integration of material planners and pull coordinators

in order to effectively manage RM procurement, enhance

communication and improve material availability.

Autoliv ASP: Madisonville, KY; April 2001-August 2007 (Production

moved to Mexico and facility closed); Production Control Manager, Six

Sigma Champion and Logistics Manager for $128M (Sales) production

facility, JDE ERP system, over 400 non-union employees, supplying

Ford, Chrysler, GM, Honda and Automotive Seating Companies with

Automotive Safety Products, managing 34-42 people using TPS

principles.

. Achieved 98.1% on time Delivery Rating for Ford, 100% for Honda

and 96.9% for Chrysler.

. Awarded Chrysler Gold Pentastar for 2002 and 2003.

. Leading Improvements For Excellence - LIFE Expo Team Leader 2004

and 2005 for successful Six Sigma Scrap Reduction and Cross Dock

Implementation Kaizen Projects.

. Ford SCORE Ratings maintained at over 1250, Honda Delivery for

Small Lots achieved 100% ASN performance, Chrysler DRIVE Ratings

maintained at over 95%.

. Developed KANBAN Systems, Value Stream Mapping Improvements,

ILVS Ergonomics for Ford U377 Program, Continuous Improvement

Projects (Kaizen) and JIT Delivery for ABK Site.

. Plant OTD metric over 99.6% for all shipments through Greenfield

startup to present.

. Developed Six Sigma Scrap Reduction program with savings over

$1.6 M for 2004-2006.

. Implemented Raw Material and Finished Goods Cross Dock, saving

over $750 K in 2006 and $1.3 M projected savings in 2007.

. Managed Honda Small Lots start up - Cross Dock Seatbelts, PBP's

and ATL's from Autoliv Tijuana, MX facility, achieving 100%

delivery with zero ASN issues 2005-2006.

. Successful start up of Ford KCAP ILVS and Honda Canada Small

Lots - Cross Dock Steering Wheels from Autoliv Queretaro, MX

facility 2006-2007.

Rieter Automotive North America: Lowell, IN; November 1993-March 2001

(Better opportunity with Autoliv Greenfield start up); Materials

Manager for $78M (Sales) production facility, BPCS ERP system, over

350 union employees, supplying the Ford, Chrysler and GM with

acoustical sound insulation parts to support EDI customer

requirements, managing 30-32 people. Chrysler Gold Pentastar award

earned 1996-1998 maintaining 4.8 CSR (out of 5.0).

. Average annual inventory turns of 35 plus maintained.

. Auditor for QS9000 Certification achieved in 1997.

. Achieved Q1 Rating as Ford supplier partner with a 98% plus

customer service rating.

. Core member of Cost Reduction Team, averaging $2 M in savings

annually.

. ERP Rapid Implementation Team core team member for Y2K ERP

conversion to BPCS.

. Provided motivation, leadership and disciplinary action to

achieve plant objectives.

. Successfully managed inventories through 2 union contract

negotiations with Teamsters Local 142, achieving excellent

results during customer-mandated bank-builds.

. 100% scanning implemented from inbound receipt through ASN,

achieving over 95% inventory accuracy plant-wide.

EDUCATION

Indiana University: Bachelor of Science degree from Indiana Business

School -1977

Purdue University: Production Scheduling Masters level classes -1983

Prairie State College: QS9000 Internal Auditor Certification -1997

TRAINING

Hella Electronics: ESD Handling Certification, Lean Manufacturing and

Kaizen training 2009

IAC Kaizen College: Kaizen, Lean Manufacturing and Visual Management

training 2008

Dale Carnegie: Effective Communications and Human Relations 2007

APS University: Value Stream Mapping 2001, Learning to See 2002,

Continuous Improvement 2003, Six Sigma Training 2004 (Mentor Level),

Negotiations Training 2005 (Chester Karras), 7-Habits of Highly

Effective People 2006 (Franklin Covey)

Saturn University: Administrative Process Improvement and Labeling

Workshops -1999

Chrysler 8-D Training: CTC Seminar on Problem Solving -1998

Ford Training Seminars: Lean Deployment training-1997, Kaizen training

-1996

APICS Certification: Production Activity Control -1986

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