Training Management

Robert B. Lancon

**** ***** **** **.

Sealy, Texas 77474

******.******@***.***

979-***-****

OBJECTIVE: To continue my career path in Information Technology

with a

progressive and innovative company in a

position that I can utilize my Desktop, Helpdesk and

Network support abilities. In addition

to offer constant learning environment,

personal challenges and

opportunities for professional growth and advancements.

CAREER HISTORY:

Baker Hughes Support Services, Houston

Texas

September 1993 - June 2009

EDUCATION: Associate in Applied Science - Microcomputer Technical

Institution

Houston, Texas 1988-1990

HARDWARE: All aspects of troubleshooting and repairing the desktops,

laptops,

printers, PDA, Bar code scanner, Scanners,

Lab equipment, Audio

Video Devices, mobile computing, wire

closets, pocket routers,

Panel,wireless and hard wired connectivity:

in addition to

deployeements, upgrades and Asset

management on obsolete

equipment.

.

SOFTWARE: MS Office (95-2003) suites, MS project, MS frontpage, MS

works

Power Quest, JD Edwards, Nortons, McAfee,

Java, HP Radia, Adobe

Reader and Creator, Visio, VPN, Photoshop,

AutoCad, Corel, AS 400

SAP, Outlook Exchange, early ver. Lotus Notes,

HP, Ghost-WIN oem

Imaging, Veritas Backup, Tivoli, Magic, CA,

AD,TCP-IP support

Remote Access Client Access, Baker Hughes

Proprietary softwares,

worm, Trojan, worm tools, also to mention the

many applications that

have become obsolete or discontinued.

OS: Novell, (MS 3.0 - Vista), MS NT Workstation, NT

4.0 Server,

MS 2000 - 2003 Server, DOS

CERTIFICATION: Compaq DT-LT, Dell DT-LT, Toshiba LT, Austin DT-LT

MS Server 2000, MS Server 2003, MS XP

Professional,

MS Office 95-2003, A +

TRAINING: HP printers, Xerox printers, Baker Hughes Proprietary

applications,

BHBSS-Helpdesk, Remote control tools w

/unicenter remote, bar

Code devices and applications, change

management applications,

Customer Awareness-4C's, first in class,

AD safe boot applications

More then a gut feeling, SEC Security

Compliance, Asset Change

Management, Dale Carnegie-Effective

Presentations, 2 Factor

Authentications, Effective Meeting

Facilitation, Baker Hughes

Core Values, Safety Training - Integrity

training.

RESPONSIBILITIES: Developed broad understanding of ( Desktop - Server )

hardware

and software, including installation,

configuration, repair,

upgrade for all local-remote support.

Demonstrated technical

competence within all areas of

expertise, with advanced

analytical problem solving.

Participated in Projects on SW/HD -

Infrastructure upgrades in

USA, Canada, South America and

Australia

Managed HW/SW Assets with internal

inventory stock control,

documentation and decommissioning of

obsolete HW/SW

Participated on all cross-training

exercises and on-call rotations

Independently developed an approach to

perform multi-tasking

Assignments along with giving guidance

on unusual or complex

task.

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