Customer Service Office

VICTORIA PHILLIPS

****B. West Braker Lane ? Austin, Texas 78758 ? Phone: 512-***-****

? *****@*****.***

[pic]

OFFICE ADMINISTRATION

Bright, responsible, organized, individual with extensive office experience

seeking to utilize my professional skills while maintaining the highest

level of strong interpersonal skills. Outstanding client service/visitor

care while demonstrating a friendly and cooperative attitude. Possess a

keen sense of observation and a knack for detail which helps in maintaining

a high degree of efficiency.

PROFESSIONAL EXPERIENCE

Fish & Richardson P.C February 2006 -

November 2009

Austin, Texas

Boston based law firm employed twenty six attorneys in Austin office

Austin office closed December 2009

Administrative Receptionist

. All reception and front desk responsibilities

. Manage conference room calendar

. Arrange food and catering orders for office meetings and events

. Maintain and update office intranet portal

. General administrative and clerical support

. Prepare and update documents

. Assist office manager with various daily tasks; event coordinating;

internet research

. Assist recruiting department; graphic office invitations; prepare

attorney candidate interview folders

Returned to school for further training after layoff

March 2005 - February 2006

Crossroads Systems, Inc. November

1999 - March 2005

Austin, Texas

Publicly traded technology company employed two hundred fifty employees

Company downsized dramatically after major layoffs

Administrative Receptionist

. All reception and front desk responsibilities

. Manage conference room calendar

. Issue security badges for customers, guests, and visitors

. General administrative and clerical support

Jackson Walker L.L.P. Law Firm

January 1995 - September 1999

Austin, Texas

Dallas based law firm employed twelve attorneys in Austin office

Acquisitioned years later with local law firm resulting in employee lay

offs

Administrative Receptionist

. All reception and front desk responsibilities

. Manage conference room calendar

. Assist with travel arrangements

. General administrative and clerical support

Sutherland Asbill & Brennan L.L.P.

February 1992 - January 1995

Austin, Texas

Atlanta based law firm employed twenty attorneys in Austin office

Austin office closed and employees joined Jackson Walker L.L.P.

Administrative Receptionist

. All reception and front desk responsibilities

. Manage conference room calendar

. Assist accountant with preparing reports

. Monitor and prepare weekly time status reports of legal and support

staff

. Assist attorneys with travel arrangements

. General administrative and clerical support

Milgrim Thomajan Jacobs & Lee L.L.P. March 1988

- February 1992

Austin, Texas

New York based law firm employed eight attorneys in Austin office

Austin office closed and employees joined Sutherland Asbill & Brennan

Executive Assistant/Receptionist

. Assist with opening Austin office

. Assist Managing Principal with miscellaneous & highly confidential

tasks

. Assist Office Manager "as needed"

. All reception and front desk responsibilities

. Manage conference room calendar

. Assist with travel arrangements

. General administrative and clerical support

Education

Northern Arizona University - Attended

Skills

. Variety of phone systems

. Type 50 wpm

. Microsoft Office; Word, Power Point, Excel; Outlook; Internet

proficient

. Able to quickly learn new software packages

. Proven accuracy, reliable, detail-oriented and capacity to shoulder

higher responsibility

Honors & Recognitions

"The Chairman Award" (January 2001) - Crossroads Systems customer service

award nominated by

CEO/Chairman of the Board and granted in recognition of customer service

excellence

National Walk to Work Day 2008- Fish & Richardson News Media Event

Idea and permission to draw news media coverage, including story, video,

and interview between reporters and attorney, who kayaked most days across

Lady Bird Lake to and from work. Scheduled and arranged the media coverage

of the office participation event

Contact this candidate