Manager Customer Service
Resume:
Leanne Kirby
abml72@r.postjobfree.com
Objective: Highly analytical and detail oriented individual
seeking to obtain a challenging position within an organization
that can utilize my extensive technical skills, data mining
expertise, and accounting knowledge.
Experience: Feb 2009 - Present Take Care Health
Systems Franklin, TN
Revenue Accounting Manager
Areas of responsibility include client billing, accounts
receivable, and daily cash posting. Ensure all revenue is
accounted and clients are accurately invoiced. Manage six
monthly bill cycles for approximately 200 clients. Served as
account manager for large clients, personally researching,
communicating, and resolving any billing issues. Analyze and
report on budgeted variances by client. Complete monthly and
annual revenue projections using multiple sources of data.
Compile quarterly, semi-annual, and annual client profitability
analysis. Reconcile daily cash settlements from clients,
ensuring all payments are properly posted against accounts
receivable. Follow up with clients on outstanding accounts
receivable. Forecast monthly cash flow, project AR balances and
days outstanding. Develop ad hoc reporting for senior
management as needed. Served as subject matter expert for
general ledger and billing software conversion. Perform direct
report evaluations, encouraging mentoring and personal
development. Manage staff of five.
Mar 2007 - Feb 2009
Metavante/Link2Gov
Nashville, TN
Financial Analyst II
Perform budget variance analysis, research variances, and
provide explanations to upper management. Perform client
profitability analysis and contract valuation analysis.
Complete month end close process, including preparing journal
entries, G/L account reconciliations, and bank account
reconciliations. Reconcile daily settlements from transaction
processors, ensuring all transactions are properly paid.
Forecast cash balances based on daily activity and trends.
Perform daily merchant reconciliations using SQL and Access
databases. Compile, review, and approve all daily ACH
transactions for payment to merchants. Perform ad hoc reporting
and special analysis as needed, including extensive data mining
in Access and SQL. Assist with the development and
implementation of departmental policies and procedures in
compliance with SOX.
Nov 2005 - Mar 2007 Leanne A. Kirby,
Esq. Nashville, TN
Attorney
Self employed attorney in the Nashville and surrounding
counties. Areas of practice include family law, juvenile law,
contract law, personal injury, workers comp, minor criminal
defense, and probate. Facilitated mediation in complex,
contested divorce cases.
Jan 1995 - Nov 2005 Dollar General
Corporation Goodlettsville, TN
Payment Services Manager
Prepared and monitored departmental budget of over $5 million.
Provided monthly analysis and forecasts on company expenditures
to senior management. Prepared journal entries and
reconciliations for month end close. Performed financial
modeling using Access and Excel. Implemented and managed the
reconciliation process for credit, debit, and EBT card
transactions for all retail store locations. Facilitated the
collection process of consumer returned checks. Supervised
collection center consisting of customer service representatives
and data entry specialists. Trained retail managers across the
company on proper card and check acceptance procedures. Managed
a staff of ten. Prior job titles included Return Check
Manager, and Financial Analyst in the Budgeting and Financial
Planning department.
Education: 2000 - 2005 Nashville
School of Law Nashville, TN
Doctor of Jurisprudence. Completed courses in family law,
contracts, torts, criminal law, property, worker's compensation,
civil procedure, evidence, employment & labor law, remedies, and
taxation.
1990 - 1996 Western Kentucky
University Bowling Green, KY
B.S. in Accounting with a minor in Finance. Completed some MBA
classes.
Skills: Advanced MS Excel and MS Access skills, SQL, MS
Word, MS PowerPoint, Microsoft Dynamics SL, Lotus Notes,
ReconNET, AS400, Lawson, Crystal Report Writer, FRX.
Contact this candidate