Customer Service Real Estate

ANTHONY FERRAZZANO

*** ********** ** ( Parsippany, NJ 07054 ( ******@*******.***

( C: 862-***-****

SUMMARY OF QUALIFICATIONS

A progressive and accomplished background in a large corporate environment.

Highly trained in credit & collections, account reconciliations, financial

analysis, credit risk, training staff & overseeing all internal and

external client relations within a Shared Financial Service Center.

Demonstrated strong multi-tasking, communication, analytical and

organizational skills on various assignments administered by upper

management while building exceptional long lasting rapports.

PROFESSIONAL EXPERIENCE

DSM Services Corporation, Parsippany, NJ (Nov 08 - Nov 09)

Senior Credit Risk/Control Analyst

. Responsible for the credit risk evaluation of corporate affiliates

while monitoring each respective customer and their credit lines for

over 15k accounts across the United States and Canada. Accounts

included Nestle, Post, Kelloggs, Dr. Pepper, Snapple, Coca Cola, Pepsi,

Vitamin Water, JM Smucker, Johnson and Johnson, Friskes/Alpo and Kraft

Foods just to name a few.

. Duties included the release of all orders for all 15k accounts. Each

order placed by customer service in the United States and in Canada as

well as the customers themselves via the web shop on the internet had

to be evaluated for past dues, if the customer was over their credit

line and or if they were a cash in advance customer. Once each

customers account met corporate protocol the decision was made to

release the pending orders in which were handled solely by the Sr. CCA.

. Provided direction and support to our internal cash application team

while ensuring a strong cash management structure. Reconciled and

recorded daily cash, and ensured proper allocation of all currency to

all accounts within the business units. Reviewed and oversaw all cash,

suspense overages, deposits, electronic fund transfers and wires that

were deposited to our customers dedicated lockboxes. After all monies

was allocated journal entries were made in SAP to ensure proper

tracking for research and reconciliation purposes.

( Conducted diligent follow-ups to recover outstanding

receivables from customers across the country, conveying corporate

requirements and utilizing effective communication skills to elicit

high levels of cooperation and expedite cash flow. Negotiated terms and

conditions of various instruments, such as promissory notes, security

agreements and deal point letters while reviewing customer's financial

statements, P&L, Balance Sheets and cash flow documents.

( Performed financial analysis on new and existing customers, and

approved new or renewal business stipulations and addendums within

departments approval guidelines. Utilized Dun and Bradstreet

applications and worked with the accounts CFO's to obtain financials,

credit status, and rating to properly assign the account the correct

RAC score (Risk Level) and credit line if one was possible to extend.

( Met monthly with senior management to review accounts within

their collection portfolio, providing updates and financials for their

respective customers of the top twenty five for each of the four

divisions which were grouped by Foods, Dietary Supplements, Nutritional

Products, and Animal Health. As well as represented the company

stateside and overseas during meet and greats, business summits,

conferences and conventions.

( Credit lines and set terms were evaluated constantly and adjusted as

the Sr. CCA saw fit, due to future open orders exceeding the given

credit line or past dues were exceeding the terms that were set fourth

whether being thirty, sixty or ninety days or not meeting special

stipulations.

Page 2

Realogy Corporation (Formally Cendant Corp.) Parsippany, NJ (Jan 97 - May

07)

Credit & Collections Senior Manager

( Maintained credit risk & collected on over one thousand

customer accounts for all four real estate brands including: Century

21, Coldwell Banker, ERA Real Estate and Sotheby's International.

Handled all accounts receivable and billing issues for all four brands

involving the mid-western states.

( Primary point of contact for assigned customers for all

AR/AP related issues and inquiries, and performed monthly

reconciliation of the key General Ledger accounts & Suspense while

distributing daily bank statements and review wire transfers upon

receipt from Bank of America and Northern Trust Banks.

( Completed new customer account investigations to insure proper

reporting via electronic payable systems, processed reconciliations of

invoices to market data inventory and timely payments in line with

contractual obligations, & ensure compliance with section 404 of the

Sarbanes-Oxley act.

( Maintained databases for user accounts, and generated monthly

Affiliate Production Reports (APRs) as well as monitored brokers

payment status and solicits payment on overdue accounts.

( Acted as a financial liaison between all real estate brands and

multiple company departments, including Sales, Franchise

Administration, Legal, Cendant Mortgage, and Audit. Provided valuable

support with all monthly management reports, such as production

summary, trend awards, statements, etc.

( Engaged in a wide range of duties, which included account analysis,

reconciliation of offices, implementation of audit trails, processing

cash receipts into the company's integrated system, verifying invoices

and generating reports.

( Worked with Cendant Mortgage, Originate mortgage loans, Explain the

requirements of various loan programs, Consulted with prospective loan

applicants and meet their financial needs, Consulted with loan

applicants thoroughly and request proper documentation in order to make

a loan decision, Follow up with applicants to assist and guide

customers through the loan process in a timely fashion, and provide

quality customer service to both internal and external customers.

EDUCATION

CCM, Randolph, NJ - A.S. Program in Business Management (97-99)

B.S. Program in Finance (00-04)

Chubb Institute - Information Technology, Computer Science (99-01)

COMPUTER SKILLS

Computer skills include MS Word, Excel, Access, PowerPoint, SAP, Oracle, Ad-

hoc, GL, Vista, Internet, AS400, Windows Vista, Windows XP, Quickbooks, Mac

programs and D&Bi Credit advisor.

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