Sales Customer Service

Laura A. Estee

*** ******** ****, *******, ** ***55 978-***-**** ******@*****.***

EXPERIENCE

**/**-**/** *********** Partners Inc.

Amesbury, MA

Marketing/Program Development Manager

. Responsible for the writing, editing and production of program

proposals, agreements, sales presentations and company

communications (such as marketing materials and newsletters)

. Managed and negotiated contracts with vendors on behalf of

clients and DPI

. Created proposal templates, master costing sheets and sales

reference guides

. Planned weekly production schedule, priorities, and communicated

critical deadlines and execution strategies to sales and

management

. Delivered sales lead generation and program up-selling efforts

. Researched new products, services and industry trends

. Directed on-site program management and execution of large and

small scale corporate events

11/06-04/09 Best of Boston

Boston, MA

Marketing/Product Development Manager

. Developed creative in-depth program proposals and presentations

for corporate clients

. Managed pricing to achieve both targeted budget guidelines and

profitability

. Researched new products to provide clients with industry trends

. Maintained in-depth knowledge of proprietary Best of Boston

products/services

. Conducted competitor analyses and researched industry best

practices

. Partnered with sales managers to acquire new business mandates

. Developed and maintained strong relationships with clients and

external vendors

. Conducted on-site due diligence to evaluate new business

opportunities for client presentations

06/05-10/06 Northwestern Mutual - Northwestern Benefit Associates

Boston, MA

Marketing Associate

. Developed presentation templates and produced formal

presentations for clients and management

. Analyzed and developed client proposal/renewal strategies for a

leading group benefit consulting firm

. Optimally matched clients and carriers according to their

respective needs and carrier plan designs

. Uncovered cross selling opportunities within the existing client

base and presented proposals

04/02-06/05 AmSan New England

Chelsea, MA

Marketing Manager

. Designed and published all literature, newsletters and web-based

materials for company, vendors and customers

. Planned and managed the annual trade show event; booth sales/set-

up and attendee registration

. Responsible for the successful launch of first private label

brand

. Coordinated customer and product feedback to ensure quality

control and consistency

. Managed all corporate client accounts and worked closely with

clients as their primary contact

. Tracked sales revenues and managed multiple ongoing sales

promotions

03/01-04/02 Sherman Consulting Services, Inc.

Burlington, MA

Marketing & Sales Coordinator

. Prepared client presentations, proposals and maintained database

for clients and leads

. Served as the primary customer relations contact for key clients

. Sourced, qualified and developed sales leads to generate new

business

. Planned, coordinated and executed training classes, seminars,

turn-key programs and promotions

. Supervised the company training facility and conducted marketing

campaigns for the training program

07/99-01/01 PurchasingCenter.com

Burlington, MA

Customer Service Representative

. Member of an entrepreneurial, 20-person team at online startup

venture selling industrial supplies

. Implemented online site tours, usability training and tailored

customer catalogs

. Conducted product and competitor analyses to devise new sales

strategies

EDUCATION University of Massachusetts

Amherst, MA

1995-1999 Bachelor of Arts and Sciences, Communication

SKILLS Proficiency with Microsoft Word, Excel, PowerPoint, PageMaker,

Adobe Photoshop, Publisher, ACT!, Outlook; experience with

DreamWeaver, HTML and MS Access

ADDITIONAL Promoted, planned and produced large venue concerts and events

when interning for 100.7 FM WZLX (Classic Rock Radio) in 1998-

1999

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