Amritpal Singh

** ******* **, **** *********

New York, 12061

Phone # 201-***-****

Email: abml3g@r.postjobfree.com

Profile

Senior manager with over 14 years of experience in Information

Technology, outsourcing oversight, application development and staff

management. Innovative, analytical individual with proven skills in

infrastructure and application design with background in business

processes and workflow automation.

Core Competencies

Project planning and Regulatory compliance

scheduling management

New system design and

Budget planning and development

administration Operations and process

Team building mentoring and re-engineering

leadership Staff development and Vendor

Problem solving and change management

management

Selected Professional Experience

Director of Electronic Communications, Wellpoint, Albany NY (May

2001 - Present)

Projects:

- Vendor management for storage, applications and IT Operation

outsourcing.

Regular meetings with vendors to ensure proper support and service.

Working closely with vendors to true up licensing, consulting and

maintenance costs.

Single point of contact for escalations.

- Budget and Finances

Forecasting and setting budgets

Ensuring moneys are being spent at the right time and within the

budgeted amounts

Working closely with finance department to keep numbers on track.

Cost analysis on new technology

Managed over 5 million budget every year.

- Setting high level architecture design and road map

Work closely with vendors, and other teams to put together a road

map.

Presenting road map to senior management.

Setting new policies and procedures.

- Project and resource Coordinator

Single point of contact for other IT and business operation teams.

Act as business analyst to gather requirements and work with IT

groups.

- Improved blocking of SPAM by 20%

Evaluated the whole interfacing email environment to find gaps

Worked with various teams like Information Security and Networking

to block open holes.

Provided relief to the internal email environment with reduced

SPAM.

- Managed an enterprise wide email archiving solution

Due to Legal mandate to archive and store all emails being received

and sent out of the company implemented Legato email archiving

solution for the enterprise.

Provide day to day support for the Legal department.

Managed over 300 Tera bytes of data on different tiers of Storage

(Hitachi, Clarion, Centera)

- Managed a team of creative video creation and marketing

presentation

Creating videos for Sales and marketing departments for offsite

presentations of products to potential clients.

Creating presentation for marketing department

Creating Videos from Senior management in the company to

communicate important messages to associates.

Support of IPTV streaming videos and live events to employees

desktops.

- Virtualization of Domino environment

Worked closely with virtualization team to migrate enterprise wide

Domino servers to VMware.

Build development environment on VMware.

- Lead an integration team after company merger to integrate two

different email systems(Lotus Notes to Exchange).

Migrating from Lotus Notes to Exchange.

Managing staff of 10 and keeping track of deadlines.

Meeting with different operations managers to gather requirements

and coordinate work.

Understanding and resolving short coming of both products.

Tested Connector software in both companies environments.

Implementing Connector software to allow seamless communication

between both companies.

Coordinating with network teams for bandwidth requirement.

Coordinating with Information Security for firewall rules.

- Departmental responsibilities

Oversight of our outsource partner for day to day messaging

operations of 75000 mailboxes.

Oversight of Blackberry environment of 6500 Blackberry users.

Oversight of SPAM filter and internet facing mail relay.

Operational support of Office Communicator operations.

Operational support of Zix secure email system.

Operational support of Lotus Notes and Quickplace

environment.

Operational support of Legato Archiving email platform.

- Improved Electronic Communications reliability

By implementing procedures and policies for the department and

setting up strict policy's to test all products before they get

deployed to production, I was able to improve Electronic

Communications reliability.

- Created a test environment that mimics production environment.

Managed staff of seven employees.

Managing over 100 servers and 42000 users in all different time

zones.

AVP Lotus Notes, Merrill Lynch, Two World Financial Center, NY (Nov

2000 - May 2001)

Projects:

- Managing and maintaining domino web servers.

- Revamping the Lotus Notes domino infrastructure.

- Migration from R4 to R5.

- SSL enabling the domino applications.

- Migration of Outlook users to Lotus Notes.

- Use and support LEI and DECS in the applications.

- Using Lotus Notes clustering and ICM for web clustering.

- Created designee departmental website using Domino.

- Creation of new policies and procedures.

Chief Lotus Notes Administrator, Empire Blue Cross Blue Shield, NY

(Jan 99 - Nov 2000)

Projects:

- Web enabling access for the Sales teams for easier

access to their email.

- Setting direction for Empire Blue Cross Blue Shield in

the Lotus Notes Domino environment.

- Documenting and standardizing best practices to be

followed.

- Migrating users and application from a Mainframe based

email system to Lotus Notes.

- Clustering Servers to maximize uptime and performance.

- Email Domain change.

- General Administrative tasks.

- Setting up Sametime servers.

Systems Engineer, Ethicon Inc., Johnson and Johnson Company, Somerville, NJ

(Jun 96 - Jan 99)

Projects:

- Installation of new Windows and Print servers.

- Migrating Notes Applications from version 3.X to 4.5.

- Server clustering for all the production servers in the

domain.

- Notes Administrative tasks.

- Notes installation & User Support.

- Supporting Document Management System (DMS).

- Gathering User requirements.

- Developed notes Domino databases.

- QA Validation.

Education

- Bachelor of Science in Computer Information Science at Montclair

State University. Dec 1996

- Pursuing Master of Business Administration degree at Albany

University in NY. Present

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