Technical Support Help Desk

L a Shawnda Brown

***** **** *** *., *******, WA 98198

206-***-**** / abml2y@r.postjobfree.com

Education

Green R iver Community College – Aubu rn, WA, Ce rtificate received June 11, 2010

Certificate in Help Desk Technician program GPA: 3.7/4.0

University of North Carolina at Charlotte, Charlotte, NC

Bachelor of Science, E lectrical Engineering Technology, J une 2000

Expe rience

Student, VetCorps/AmeriCorps September

2009 – Present

Green River Community College, Auburn, WA

Establishing a Veteran’s Club on campus

Created a Green River Veteran’s Website

Developed a Resource Guide of Veteran Resources

Help ing veterans navigate the college system

Help Desk I n te rn M arch

2010 – May 2010

Sea Mar Community Health Center, Seattle, WA

Build machines for surrounding clinics

Troubleshoot machines brought in for repair

Client Care Representative

J une 2008 – June 2009

Premiere Global, Bellevue, WA

Take conference reservations, and send confi rmations.

P rovide Technical Support for Web Conferences.

Technical Support Representative September 2007

– May 2008

Wave Broadband, Kirkland, WA

Provide phone technical support to customers In ternet, Cable & Phone problems.

Effectively communicate technical information to non-technical customers, improvising tools on-hand

to meet diverse customer needs.

SMT Operator

J uly 2005 – May 2007

Schippers and Crew, Seattle, WA

Loading and operating the proper components onto pick and place machine .

Verifying of components placement by machine to ensure correct assemblies .

Using manual, semi-automatic solder paste stencil machine to print circuit boards .

U nited States Army

T i k r i t, I raq

January 2003 to May 2004

Provided Postal Support to Troops

Certifications

CompT IA A+ received on M a rch 25, 2010

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