Management Administrative Assistant

Yolanda D. Raybon

***** ******* *****, ***** *****, IL 60429-2449 ?

********@*********.*** ? 708-***-****

Objective: To contribute to an organization that can use my extensive

background related to administrative support, office management,

supervisory management, computer operations and accounting skills.

Education

University of Illinois at Chicago - 1982 - Bachelors of Arts Degree

Studied Psychology and Business Administration Courses

Computer Skills and Training

Windows Outlook & Productivity ? Windows XP and Vista ? Microsoft

Applications (Word, Excel, PowerPoint, Project, Access Accounting) ?

Project Management Fundamentals Project Management Foundations ? Project

Management Leadership ? Internet Proficiency ? Invoice Processing

Career Achievements

. Lead in coordinating and training of seven new hires of administrative

assistants. Organized meetings of inter-office secretarial /

administrative assistant pool throughout corporate offices to facilitate

sharing of ideas and common concerns.

. Developed a vendor-client database consisting of over five thousand

companies in MS Access.

. Commended for supporting top executives visiting from the CNA Field

Offices with preparation of meeting agenda documents, diverse meeting

materials and providing lunches at a moment's notice.

. Directed the seamless relocation of the CNA Infrastructure Technology

department from one floor to another, requiring close contact with the IT

telephone staff and computer installation support team to set up a large

number of workstations and telephones within a rapid timeframe.

Work Experience

CNA Insurance, Chicago, IL 05/1998 - 06/2009

Office Manager, (2003-2009) Efficiently handled a wide variety of

office operations and secretarial functions which include supervise

clerical staff, assign and monitor clerical functions, coached and

trained of new hires, monitored office efficiency, performed accounts

receivable and payable, vendor management, client billing and reports,

maintained office equipment and supply maintenance and was the liaison

or point of contact for all office/facilities issues.

Sr. Executive Assistant, (1998 - 2003): Provide exceptional executive

administrative support to the corporate level executive of

Infrastructure Technology Services at CNA Insurance. Arrange high-

profile meetings and events for four executives and their business

partners. Organize office and design systems to maximize operations.

Arrange and maintain sensitive documents in compliance with security

procedures. Prioritize and manage multiple projects simultaneously,

and follow through on issues in a timely manner. Responsible for high

volume calendar management, appointment scheduling, screen email,

screen and direct phone calls, prepare correspondence and meeting

agendas, provide travel coordination-both domestic and international,

generate and process expense reports, process invoices, vendor

contract and handle special projects.

Computer Sciences Corp, Chicago, IL 04/1997 - 05/1998

Executive Assistant: Provide executive support to the Vice President of

Infrastructure Operations and his direct reports by utilizing a variety of

administrative tasks including calendar maintenance, schedule meetings and

appointments, travel coordination, prepare presentations, invoices,

financial reports, expense reports and other documents using Microsoft

Word, Excel, MS Access and MS PowerPoint. Worked onsite at CNA Insurance

and was later transitioned from Computer Science to CNA IT Organization.

Technical Skills and Experience

Provide dedicated support to one Coordinate business travel.

or more professionals. Manage Prepare, complete and submit

calendars and assist in time expenses reports.

management for the executive

Track charges/ maintain Review General Ledger and Reports

departmental budgets.

Arrange Meetings and Meeting Invoice processing. Develop and

facilities between VP and / or maintain spreadsheets, databases

Director. Screen email and phone and reports.

calls for the executive.

Prepare Meeting Minutes and Manage office supplies and

agendas. Type correspondence and equipment.

memos. Preparation of Manage office to make sure it is

presentations. Manages projects clean.

Supervised other administrative

assistants.

. Proficient in Microsoft Office Computer Applications (Word, Excel,

Access, PowerPoint & Quicken)

. PeopleSoft, Crystal Reports and Project 2003

. Proficient in the operation and troubleshooting of office equipment

including fax machines, copiers and multifunctional printers.

. Typing speed 65 wpm. Data Entry: 10,000 kpm

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