Customer Service Medical
Resume:
Pete A. Liberopoulos
*******@*****.*** . *** E. *2nd St, Apt 5-W, NY, NY 10128 .
Objective and Qualifications Summary
Driven, experienced, and resourceful individual with a passion for
utilizing and teaching information technology seeking an IT or
administrative position that reflects my organizational, technical,
and analytical skills. Experience has included trend analysis,
auditing, reporting, database maintenance, software evaluation, end-
user technical support, end-user training, medical imaging support,
troubleshooting, and systems or network administration.
Work Experience
Jul 2008- Aug 2009
BigThumb IT Consultants Columbus,
OH
Information Systems Manager
Implemented and maintained a Tier 1 hospital information system
(HIS) for use of medical billing and reporting, as well as
interface compatibility with external radiology information systems
(RIS).
Wrote and edit standard operating procedures (SOPs) to normalize
common everyday job functions, as well as to use as training
material for new and existing staff members.
Trained and oriented new and existing staff members through medical
billing workflow, end-user software interaction, and company
productivity expectations. Also trained new and existing technical
staff on systems and imaging data flow.
Traveled on location to setup, configure and/or troubleshoot
systems, applications, networks, and hardware for medical and non-
medical clients, as well as train end-users on hardware and/or
software.
Through a variety of tools, remotely supported or assisted
technical and non-technical end-users for medical and non-medical
clients in a variety of aspects including: application or software
support and troubleshooting, hardware or peripheral device support,
and network support.
Researched cost-reduction or ease-of-workflow methods, software,
and/or software releases/patches to implement internally or for
external clients.
Devised and implemented procedures to automate work processes, thus
reducing costs, improving worker productivity, and minimizing human
error.
Held weekly departmental meetings to receive staff input on work
complications, errors, or suggestions from a workflow and/or
dataflow perspective. Initiated resolution acts for these issues
or assigned appropriate personnel to do so.
Nov 2001- Aug 2007 Ohio
State University Medical Center
Columbus, OH
Data Manager, Feb 2006 - Aug 2007
Developed and maintained databases and reports through various
tools to derive information including, but not limited to; fiscal
information, budgeting costs, worker productivity, assessment of
needs, and distribution of resources.
Collected, assessed, manipulated, and interpreted data to be used
in reporting of information to co-workers, management, and
directors.
Through research and statistical analysis, recommended and
implemented alternative work methods to improve communication,
reduce costs, and make better use of time management.
Assisted with office functions as needed, as well as adhere to any
immediate or project requests for data, auditing, reporting,
timekeeping or any other as-needed duty from Clinical Resources
department as well as any other hospital departments.
Performed bi-weekly timekeeping review for internal and external
Dialysis units (appx. 25 employees)
Staffing Coordinator, Dec 2002 - Feb 2006
Collected and collated staffing requirements from hospitals' units,
and in turn assigned supplemental staff based on unit census,
acuity, staffing grids, staffing guidelines, staff competencies,
and in accordance with all current bargaining agreements.
Coordinated student and agency sitters throughout all hospitals and
addressed performance and quality issues as needed.
Served as focal contact to internal staff regarding all policies
and procedures related to clinical resources.
Developed and maintained JCAHO auditing database, and assisted in
creation of PowerPoint presentations for use during hospital's
Magnet designation.
Maintained communication, provided customer service, and worked in
conjunction with external and internal staff including, but no
limited to; charge nurses, nurse managers, nursing liaisons,
hospital administrators, management and directors, unit clerical
associates, agency personnel, and floor staff.
Staff Coordinator/Supervisor, Nov 2001 - Dec 2002
Served as supervisor for the diagnostic transportation unit and
provided transportation for patients who needed various tests
within the hospitals, whilst positively resolving any issues that
arose during transport of patient(s) to and from test(s).
Quickly and accurately assigned jobs to transporters providing for
an efficient patient transport.
Collected and interpreted data from main server database to use in
custom-made Excel and Access reports.
Trained end-users throughout the hospitals on use of the online
entry transport program.
Technical Experience
OS/Platforms: Windows Server 2000/2003 including SBS/2008,
Windows 2000/XP/Vista, 2X ThinClientOS, VMware, Linux,
UNIX, Mac OSX+, Windows XP Embedded (novice).
Systems Administration: Active Directory, Exchange, SharePoint
2.0 w/Companyweb, Terminal Services, IIS, Group Policies,
IE 6/7/8 security, 2X ThinClientServer
administration, System Backup/Recovery/Restore.
Networks/Protocols: LAN/WAN, TCP/IP, DNS, WINS, RDP, SMTP, POP3,
DHCP, Static, Wireless, VOIP, FTP.
Software: MS Office Suite (Outlook, Access, Excel, Word, Visio,
Project, PowerPoint, etc.), MS Visual Studio, Symantec,
Timbuktu, VNC, Bomgar, Belarc, IPswitch WhatsUp Gold,
Crystal Reports, Adobe Acrobat, Adobe Photoshop,
Laserfishe, Kronos, Abacus, Open Office, MySQL, SPSS,
internal-built company software.
Languages (novice-most): Visual Basic.Net, Java, Dreamweaver,
SQL (intermediate), VBA, HTML/XHTML.
Medical-Specific Technical Experience
PACS Systems: GE Centricity, Sectra IDS7 and IDS5, Siemens.
Systems Administration: NextGen, Rosetta, Cloverleaf IDE,
McKesson PPM, ANSOS One-Staff, Shiftwise, ClairVia,
Gatewayedi.com, Ingenix.com.
Languages/Formats: HL7 messaging, 837 files, 277 files, 835/ERA
files, CMS 1500 forms.
Education
The Ohio State University
Columbus, OH
Pursuant to Bachelor of Business Administration, focus of
Management of Information Systems.
-References Available Upon Request-
Contact this candidate