Manager Human Resources
Resume:
M. ALAN
MADISON
Silktassel Trail
San Tan Valley,
AZ 85143
(618)
*************@*******.***
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Summary
> An experienced management professional with a proven record of success
and achievement.
> Strong Experience in retail, auto and legal collections with results
exceeding the goals.
> Dedicated and dependable high-energy team player with a commitment to
detail & quality.
> Team builder with a track record of low turnover and innovative
training programs.
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Skills
& Abilities
* Experienced & Dedicated Leader * Strong Credit/Collections Background *
Trainer & Developer
* Proven Goal-Breaking Results * Strong Skip Tracing Skills * Customer
Service Excellence
* Detail & Quality Focused * Proficient in Microsoft Office, Word, Excel
& Various Legal Software
Professional
Experience
Cash Time Title Loans, Inc Phoenix, AZ
3/2007 - 6/2010
General Manager - Asset Recovery Department
o Trained and managed a staff of 6 non-exempt legal collection
professionals.
o Took on additional role of Facility Manager at the Glenrosa Call
Center in May 2009.
o Increased monthly departmental recoveries vs. previous year in 33 of
38 months.
o Interviewed, hired and trained for all asset recovery department
openings.
o Reviewed loans and initiated appropriate legal action and/or criminal
reporting as needed.
o Reviewed all inactive accounts for opportunities to increase
departmental recoveries.
o Reviewed associate productivity and work performance daily.
o Maintained consistent monthly department performance while decreasing
operating costs.
o Coordinated all repossession requests and worked to maximize auction
profits.
o Created and maintained Excel spreadsheets to analyze trends and
facilitate business decisions.
o Responsible for maintaining a safe and professional work environment;
ordered supplies as needed.
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May Department Stores Earth City, MO
1984 - 2006
Director - Credit Services
1995 -2006
o Built, trained and directed a staff of 20 exempt & 130 non-exempt
collection professionals; reducing
the bad debt by $766m on average per year.
o Folded in Foley's national collection work with ours resulting in $132m
payroll savings;
accomplished the transition in one month while maintaining file
integrity and focus.
M. Alan Madison
Page 2
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o Wrote the departmental budgets and business plans to coordinate with
the corporate objectives of
annually reducing debt over the previous year results.
o Completed written monthly evaluations on exempt associates to identify
areas for improvement and
worked closely with Human Resources to counsel non-performing
executives.
o Wrote and developed both the training and incentive-performance
programs.
o Finished in the upper echelon of May Credit nationwide in corporate
objectives.
o Built process improvement and quality standards that became widely
accepted practices; achieved
annual expense savings of $400m.
o Consistently improved 90 to 180 Day performances resulting in an annual
decrease of dollars
flowed to write-off of $342m.
o Proactively dealt with turnover and generated $220m in payroll expense
savings by increasing
assigned workload responsibilities without impacting collection
performance.
Collection Manager Earth City, MO 1984 -
1995
o Trained and managed a staff of 6 exempt and 40 non-exempt collection
professionals.
o Coached and counseled associates to provide feedback and improve
individual performances.
o Completed written monthly evaluations on staff to identify specific
areas for improvement.
o Worked closely with Human Resources to aggressively counsel non-
performing associates.
o Monitored assigned supervisors productivity daily to ensure adherence
to departmental standards
which resulted in a 25% increase in the number of quality account
reviews completed weekly.
o Managed the gross total write-off and 60 to 180 day delinquencies.
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Education
Southern Illinois University - Carbondale
Bachelor of Arts - Communications 1981
Member - Alpha Epsilon Rho - National Honorary Society
Outside Interests
o Ainad Temple A.A.O.N.M.S. (Shriners) - Past Ambassador
o Board of Directors - Ainad Uniformed Units
o Ma Cli Bo Circus Unit - Past President
o Silver Lake Shrine Club - Past President
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