Project Manager Management

Maria Harris Phone: 505-***-****

*****-******@****.*** Las Vegas, NM ( Willing to Relocate

Quality, Process, & Performance Improvement Leader

Business Process Manager ( Business Systems/Process Analyst ( Change Management

Multicultural Leader Results Driven Consultant Global Change Agent

Offering diverse and valuable perspective to help Expertise:

companies seeking a valued leader who can: Profit Growth & Margin

Minimize waste, implement best practices, and maximize Improvement

efficiency... Productivity & Efficiency

Proactively and efficiently manage operations... Improvement

Increase system reliability and solve root causes of Organizational Strategy &

failures... Strategic Planning

Improve facility safety records by creating a People & Project

safety-focused culture... Management

Anticipate and avoid bottlenecks with the ability to

change direction in demanding environments with rapidly

changing priorities.

Professional Experience

Service- and client-focused leader - offering international experience and exposure

to diverse technologies, cultures, and business operations. Extensive experience

within operations: service, business development, logistics/procurement, product

management/development, sales, and cross-functional business improvement.

Proven record expediting innovative solutions and building consensus-driven

environments that bridge the gap between perceived technological limitations and

business/management expectations. Expert at assessing, assigning, and optimizing

project resources while leading teams to peak productivity through clear goals and

well-developed documentation.

My ability to challenge the status quo combined with my expertise at refocusing

programs has significantly contributed to the following results:

Developed a department for improvement projects which involved cost saving

initiatives such as reducing the financial reporting cycle from 3 weeks to 2 days

and reducing the material cannibalization by 50% with an improved value chain

process, system alignment, and control measures.

Reduced the inventory system user access from 200 total to 75 core users, which

improved the project accountability and material allocation / utilization. The

additional 125 users were reallocated to other areas within their expertise.

Integrated the logistic support processes of two international companies resulting

in a $2B (AUD) contract award and increased chances of future in-service support

contracts by 80%.

Career Progression

BAE Systems Australia - Melbourne, Australia

Business Improvement Process Manager, 2/2007 to 1/2010

Brought into a newly formed Business Improvement Group to facilitate planning,

communication, and execution of the business unit vision, mission, and goals.

Embedded continuous improvement culture by leading initiatives, projects, and

workshops with early and adequate stakeholder management for effective change

support.

Key Accomplishments -

Developed Maritime's Business Improvement Group. Defined strategy, methodology, and

framework for conducting improvement and change projects at BAE Maritime. Advanced

the group's capabilities to becoming Maritime's center of excellence source for

Improvement and Quality Assurance. Services offered range from organizational

strategy development, metrics & measurement alignment, business integration

activities, change management support, business process improvement and quality

assurance support / education.

Maria Harris R sum ( Page 2 of 3

BAE Systems Australia - continued

Facilitated the integration effort post acquisition to keep Tenix and BAE cohesive

with their strategies, processes, tools, and metrics. This ensured due diligence of

intellectual property, streamlined reporting and continued evaluation and

improvement. Focused on an effective communication program to get the right message

to the right people, motivate staff, and stabilize the new organization for better

buy in and continued support.

Led business process activity for the company's Enterprise Resource Planning

Implementation. Embedded new change by aligning the system with the business

processes and managed the change results by effectively engaging, communicating,

and training staff on new processes and documentation.

Mentored Maritime's Supply Chain project leads in an end-to-end process review for

the purposes of integrating into the corporate process flow. Guided the group in

the application of the Maritime Improvement Methodology to identify best of breed

processes. Also guided in maintaining the change and quality program by educating

the leads on communication, process change impact analysis, measurement, new

process training, documentation structure and alignment, and process quality

assurance.

Developed the Maritime Business Systems Dashboard to provide senior management with

overall view of business systems and status of any associated projects

(replacement, upgrade, integration). Strategic improvement decisions for the

business systems are based off the results of this tool.

Project Manager, Integrated Logistic Support, 12/2005 to 2/2007

Hired to take on vital ILS activity for the $2B (AUD) Landing Helicopter Dock

tender. Led a team of eight in requirements analysis, process alignment, company

integration, contract negotiation, and stakeholder management. Superior performance

of the ILS team contributed to the successful contract award.

Key Accomplishments -

Bridged communication deficiencies and addressed process gaps to integrate a single

in-build strategy between the European prime subcontractor, Navantia, and BAE. This

single, cohesive strategy has successfully placed BAE to win future in-service

support contracts.

Acted as change agent between LHD project and wider business unit to ensure new

project strategy aligned to overall BAE capability. Helped define appropriate

measures to gauge project performance against BAE's financial and customer goals.

Clean Technology Solutions (CTS) - Melbourne, Australia

Software Trainer (Consultant), 1/2005 to 11/2005

Trained users in the use of CADSIM Plus, the process engineering simulation tool,

for various manufacturing and process-engineering clients.

Remote Vision Solution (RVS) - Melbourne, Australia

Aircraft Maintenance Tooling Consultant, 1/2005 to 10/2005

Consulted on airplane maintenance planning schedules and procedures to ensure

proper airworthy standards. Assisted managers and directors on implementing

strategic documents and solutions to increase sales of RVS' Remote Inspection and

Surface Deformation Laser Measurement System (SDMS).

The Boeing Company - Seattle, WA

Efficiency Improvement Consultant / Design Requirements Engineer, 4/1997 to 7/2004

Position defined procedures that reduced costs and increased quality and safety.

Hired to provide customer airline support by consulting on tooling requirements as

well as operational and procedural solutions to improve efficiency, quality,

safety, and cost savings. Provided timeline analysis for efficient turnaround

solutions and guidance on industry standards for ramp operational safety. Also

developed airplane maintenance tooling documentation in support of facility

evaluations and customer requirements to ensure service-ready and airworthy

aircraft.

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The Boeing Company - continued

Key Accomplishments -

Chosen representative to the Flight Safety Foundation team, a think tank developed

by the aviation industry to provide common industry standards to prevent accidents,

incidents, and damage during ground operations.

Selected subject matter expert for the 757-300 World Tour, presenting to airline

executives (customers) worldwide and discussed operational efficiencies that

resulted in increased sales of the B757-300 aircraft.

Consulted airlines on best practices for ramp and terminal operations, which

effected a savings of $8M (USD) and boosted aircraft utilization of up to 30

additional flight-hours per day for some airlines.

Oversaw the first revenue-generating tool for the organization and standardized the

process for future revenue generating ground support equipment.

Managed design and development of high wind condition mooring tools. The FAA

certification tool set the footprint for future models.

Education

Master of Science: Computer Information Systems

University of Phoenix - Seattle, WA - 2003

Bachelor of Science: Mechanical Engineering

University of New Mexico - Albuquerque, NM - 1996

Skills Snapshot

Management/Strategy: Department Setup; Acquisition Integration; Restructuring;

Turnarounds; Business Process Reengineering; Continuous Improvement; Business

Transformation; Change Management; Education & Training; Strategic Planning;

Program Development/Management; Project Development/Management; Systems

Integration; Cross Functional Initiatives; Business Development/Improvement;

Organizational Development; Performance Improvement; Efficiency Enhancement;

Service Management; Operations Management; Performance Metrics; Quality Frameworks

& Best Practices; Project Lifecycle Management; Executive Presentations; Cost Risk

Analysis

Supply Chain: Operational Improvements; Value Chain Analysis; Inventory Management

Practice; Sales and Operations Planning; Demand Management; Standardization; Waste

Reduction; Culture Management (Continuous Improvement); People; Teams; Lean

Principles

Engineering Integrated Logistic Support: Bid Proposals; Contracts and Negotiations;

Product Reliability and Maintainability; Aftermarket Spares Support; Product

Training Support; Product Warranty Management; Technical Publication Support

Methodologies: Lean; Six Sigma; 7Sim; CMMI; Balanced Scorecard

Computer Software: MS Office Suite (Word, Excel, Access, Publisher, Project,

Visio); Oracle Databases

Languages: English (native speaker), Spanish (competent speaker), French (basic

knowledge).

Contact this candidate