Customer Service Medical
Resume:
Morris Pride
Riverdale, GA ***74
***********@*******.***
____________________________________________________________________________
__________
OBJECTIVE To obtain a position in health information that will
provide professional challenges and
growth opportunities.
EDUCATON: Macon State College Macon, GA.
Associate of Science
Major: Health Information Technology
RHIT (Registered Health Information Technician)
EXPERIENCE
Visiting Nurse Health System 3/09 - Present
Director Health Information Management/Customer Service
. Responsible for directing, implementing, and coordinating all
programs, policies and procedures within the HIM Department
. Responsible for implementation of McKesson Horizon Home Care system
including conversion of HIM department from paper to electronic format
organization wide.
. Responsible for training HIM staff and support areas on use of
electronic medical record system and interfacing applications.
. Management of workflow through the use of appropriate technical and
working knowledge of optical imaging, chart management and other
systems both computerized and manual.
. Coordination of health information systems and processes to assure
cost effective and quality operations.
. Responsible for day to day operations for customer service and
intake division.
WellStar Health System Austell, Ga. 2/08 - 3/09
Imaging Supervisor
. Management and coordination of daily operations for Health Information
Management department and Document Capture process for the health
system.
. Performed and supervised personnel management functions such as
hiring, training, scheduling, counseling, evaluating and terminating
employees for 21 FTEs and 3 PTEs.
. Conducted quality control audits and prepared internal statistical
reports as needed.
. Responsible for system administration functions of McKesson Horizon
Patient Folder application
Northside Hospital Atlanta, Ga. 6/05 - 2/08
HIS Coordinator
. Manage staff functions for all shifts, i.e., Birth Certificates, ROI,
Document Imaging Operations (prep, scanning, QC Indexing), Record
Procurement, analysis, physician assistance, dictation processing and
charting, Perform routine system checks for McKesson Horizon Patient
Folder.
. According to employee schedule, monitor functions coverage, including
call-ins and arranging for cross coverage.
. Monitor courier delivery and pick-up
. Responsible for ensuring productivity standards are met for each
function during shift.
. Responsible for ensuring General office policies are enforced.
. Perform system checks for Horizon Patient Folder, NTR,
Lexicode/encoder and scanner.
. Conduct quality control audits and prepare internal statistical
reports as needed.
Southern Regional Medical Center Riverdale, Ga. 1/03 - 6/05
Record Imaging Supervisor
. Supervise and coordinate the record imaging process, monitor workflow
to ensure accurate and timely imaging.
. Participate in planning, monitoring and updating work processes and
systems in area of responsibility to meet the needs of
internal/external customers
. Apply appropriate technical and working knowledge of optical imaging,
chart management and other systems both computerized and manual.
. Perform and supervise personnel management functions such as hiring,
training, scheduling, counseling, evaluating and terminating
employees.
. Manage assigned projects, prepare management reports and implement
work plans.
. Monitor payroll functions for accuracy and adherence to system
guidelines
. Responsible for developing and updating policy and procedures for
optical imaging processes.
. Responsible for developing and monitoring productivity standards for
optical imaging processes.
Kaiser Permanente Atlanta, Ga.2/02 - 12/02
Data Quality Analyst /Coding Consultant
. Responsible for conducting internal audits for all Medical Record
facilities within the Georgia region.
. Conduct complete analysis of data to assure compliance with Medicare,
NCQA, and HEDIS documentation standards.
. Instruct Physicians on regulations regarding E&M, ICD-9-CM, and CPT
coding rules and regulations.
. Responsible for accurate coding of outpatient Medicare records for
regional specialty facility.
Southern Regional Medical Center Riverdale, Ga. 1/01 - 2/02
Performance Improvement Coordinator
. Monitor bill hold (DNFB) report, updating the Coding Manager on status
of uncoded records.
. Coordinate retrieval of medical records for coding audits/reviews.
. Review medical records for compliance with JCAHO/Medicare
documentation standards.
. Coordinate open record review activities with other clinical
specialties.
. Perform data entry for area and applies appropriate codes to routine
outpatient accounts.
Anchor Hospital. College Park, GA. 9/00 - 12/02
Release of Information Coordinator
. Consulted with physicians, government agencies and third-party
payers regarding requests for health information.
. Analyzed all requests for the release of confidential medical
information while adhering to federal, state and institutional
guidelines.
. Performed quantitative and qualitative analysis of patient data to
ensure requesters receive complete medical information.
. Assisted Director of Health Information Services with monitoring
compliance of regulations regarding admission criteria.
Additional Opportunities
Board of Directors, Valley Oaks Skills Development Center.
References Available Upon Request
Contact this candidate