Information Technology Help Desk

Location:

Posted:

June 16, 2010

Stephen Pardue

*******@*************.***

Seeking a position in the capacity of:

Network & Security Administration

INFORMATION TECHNOLOGY SYSTEMS SUPPORT

. Analytical, detail oriented with strong programming skills; work

diligently on long, tedious assignments.

. Maintain excellent interpersonal communication, time management, and

problem resolution skills.

Languages: Visual Basic, HTML, PHP, MYSQL

Software: Windows 98/2000, Windows XP, Windows Vista, Windows 7, linux, OS

X, Microsoft Word, Excel, Access, and Power Point.

Profile

. Effective & positive team player

. Effective listener/communicator & fast diligent learner

. Detail oriented

. Productive worker under pressure & highly motivated

Relevant Experience

FONVILLE MORISEY REALTY, INFORMATION TECHNOLOGY DEPARTMENT, 08/2004

RALEIGH, NC -Present

Help Desk Support

. Work closely with a help desk team, providing hands-on support to end

users with hardware and software problems including WAN connectivity,

upgrades, configurations, data recovery, and extensive printing issues.

. Document requests for help desk support and outcome resolutions to

monitor and track recurring problems.

. Interface between technicians and employees to identify problems and

formulate solutions.

Education

ASSOCIATE DEGREE, NETWORKING & SECURITY MANAGEMENT / MAY 2010; GPA 3.8

Salary Requirements

MY SALARY REQUIREMENT IS IN THE $40,000 - $45,000 RANGE.

References can be furnished upon request