Manager Customer Service
Resume:
PHIL C. ARIZECHI
*** ***** ******* *****, *************, GA 30044.
*******@*******.***
HELP DESK SUPPORT/ SOFTWARE IMPLEMENTATION
Support Software Products and Services
*Outstanding Technical Skills/Customer Service
A highly qualified, detail oriented, dedicated, technically skilled with
computer and exceptional troubleshooting skills. Valued experience in all
aspect of maintenance and supporting programs to installation and
modification of customer computer to fit the need based on requirement:
. Remote Support and Using FTP site to transfer data
. Configuring Firewall and Router
. Telephone Support, Multitasking, Problem Solving
PROFESSIONAL SKILLS
> Analyze and update database using SQL 2005, System backup and support.
> Updating customer's information and data on a highly secure network.
PROFESSSIONAL KNOWLEDGE
> Networking: LAN/Wan, TCP/IP, HTTP, WINS, DNS, DHCP, VPN, FTP.
> Programming: VB, VB 2005, VB.net, HTML, C#.
> Systems: WINDOWS (9x), WINDOWS 2000 PROFESSIONAL, WINDOWS XP, WINDOWS
> VISTA, WINDOWS 7,SERVER 2003
> Firewalls: NORTON ANTIVIRUS, MCAFEE VIRUS, NOD 32,
PROFESSIONAL EXPERIENCE
Ryla Teleservices Inc. Kennesaw, GA.
March 2010 to May 2010
Customer Services/ Support
. Telephone Support. Assists clients with problems associated with usage
of Operations and products.
. Taking inbound and outbound calls.
. Processing Payments and verifying customer's accounts for updated
information.
Restaurant Technology Inc. Marietta, GA September
2007 to March 2009
Software Implementation Consultant
. Telephone Support. Assists clients with problems associated with usage
of restaurant operations and financial software.
. Installation of VPN on laptops.
. Usage of TCP/IP and DHCP to help assign IP address
. Client support on POS Systems i.e. Aloha, Radiant, Panasonic MWS
system.
. Documentation. Research and create client-read technical documentation
regarding software usage and implementation. Research and create
informative newsletter articles.
. Client Setups/Implementation - Create and modify databases for clients
beginning to use various software modules using SQL 2005 database.
Assist in the deployment of the software module to the client.
. Assist in the testing of software by the evaluating test cases and
occasional development and execution of test cases.
. Training - Prepare curricula and train clients in a classroom and
online setting.
.
Wendmable inc. Mableton, GA June 2006 to September 2007
Co-Manager
. Preparing weekly work schedules...training, sales and management
personnel. Store maintenance operations.
. Implemented training course for new recruits - speeding profitability
E.B. Enterprise inc Atlanta, GA.
June 2005 to June 2006
Store Manager
. Preparing weekly work schedules...training, sales and management
personnel. Store maintenance operations.
. Implemented training course for new recruits - speeding profitability
Company Software Trainer
Sirockman Ind. Marietta.GA. March 2002 to June
2005
General Manager & Co-Manager
. Increased sales from $1.5 million to $1.9 million.
. Building a creative action plan to maximize the store output.
. Suggested new products that increased earnings by 15%.
. Certification. (SSC).
. Basic Shift Management (BSM).
. Advance Shift Management (ASM).
. Effective Management Practices (EMP).
Restaurant Operations Leadership Practices (ROLP).
EDUCATION
American Intercontinental University, Atlanta, GA
Information Technology Degree
Hamburger University, Chicago, IL
Operation Leadership Practices Degree
Micro Learning Center, Atlanta, GA A+
Computer Hardware Class
Reference Available Upon Request
Contact this candidate