Customer Service Maintenance
Resume:
____________________________________________________________________________
________________________
VIOLET BJELOPAVLIC
**** * *** ***** ***, Tel: (480)
Chandler, AZ, 85249 Email:
************@***.***
____________________________________________________________________________
________________________
OBJECTIVE
To excel in my role by meeting the needs and accelerating the success of my
clients.
WORK EXPERIENCE
Nov 2008-current ( Kelly Services, CWO):
Managed, developed, and supported relationship between customer hiring
managers and 40 plus vendors supporting the program. Actively engaged in
expanding and implementing full global deployment for VMS Solution for our
customers. Developed training sessions for both suppliers as well as hiring
managers. Managed procurement process from requisition creation to
contractor on-boarding/off-boarding. Managed compliance to customer
requirements and SLAs. Deployed marketplace benchmarking and competitive
bidding processes to ensure ongoing cost containment and value-adds.
Developed and ensured greater reporting capabilities/processes within
chosen VMS technology, IQNavigator. Actively engaged in maintaining low DSO
numbers and retained effective expense management
2007- (Phoenix, AZ):
Recruiter for Kelly Engineering where my commitment to providing
exceptional customer service is realized. My scientific background and
experience in demanding, fast paced, high technology environments has
enabled me to consistently match the customer's needs with the best
employees. The most important facet of my job is to represent Kelly
Engineering in a professional manner and to ensure that our customer's
needs are met by using documented processes and measures to meet their
needs. My Key Responsibilities are:
- Identify job profile skills and create recruiting plans to build a
pipeline of relevant candidates. Creating a recruiting plan that
includes tactics that target both active and passive candidates.
- Filling job orders efficiently and effectively by recruiting
qualified candidates via recruiter web-sites, networking, in-depth
interviewing and through reference checks to ensure a compatible
match between the candidate and the job.
- Conduct background screens as required by the customer.
- Accurately document job orders in candidate tracking systems and
create effective job postings that inspire a candidate to respond.
- Facilitate customer retention through feedback which includes
arrival calls and quality control calls.
- Provide administrative support including scheduling appointments,
filing paperwork, payroll administration.
- Protect brand and company image.
- develop and retain business by providing exceptional customer
service
- I serve as the primary contact for candidates throughout the
interview process (ie. communicate status, answer questions).
Significant achievements include becoming the highest revenue earning
branch in the Western US region.
April 2007:
I worked as a Consultant for Rohm and Haas to improve their capabilities in
the area of wafer analysis. This involved auditing of laboratories and
making recommendations for their improvement, Scientist and Technician
training, and development of analytical methods and written procedures. The
aim of this work was to bring a world class analytical capability in the
area of wafer analysis to Rohm and Haas.
2006 - 2007 (Cincinnati, OH):
I am employed at SUMCO as a Senior Laboratory Specialist. Duties involve
measurement and analysis of properties of silicon in the corporate
Analytical Labs. I am responsible for sample preparation and measurement on
several instruments (e.g. ICP/MS, AAS, GC) and for the quality of the data.
I am also responsible for writing Engineering Reports, preparing
presentations, and summarizing and drawing conclusions from the analytical
measurements. I have the following additional responsibilities;
- Communicating equipment maintenance needs and scheduled PM's.
- Developing and following practices and policies for sample
collection, analytical procedures and methods, including
identification of sampling plans for specific as well as non-
routine, evaluation tests.
- Developing and writing FMEA, OCAP, SOP and DMR (discrepant material
reports) documentation.
- Managing sample delivery, data approval, coordination of data
uploading into database systems for general distribution and
data/sample archiving.
- Communicating out-of-control quality data to Process and Quality
Engineers, including scheduling additional measurements as needed.
- Participating in problem resolution and quality improvements.
- Ordering of spares and materials to keep the laboratory functional
using the Corporate SAP system.
Significant achievements include;
- Designed and equipped new metrology labs in keeping with corporate
budget plans and time lines.
- Set up and qualification of new analytical instruments.
- Trained Technicians to perform routine analytical measurements.
- Developed new analytical methods for wafer analysis to improve
capability.
- Implemented SPC methods under six-sigma principles to monitor the
operating status of analytical instrumentation to ensure they were
under control.
2005-2006 (Midland, MI):
I was employed at Dow Corning working in the Corporate Analytical Group.
Duties involved performing non-routine analyses of internal customer
samples using equipment such as ICP/MS, ICP/OES, XRD, etc. In addition, I
was also responsible for sample preparation, data interpretation and
analysis, and writing of reports and tracking data using the company's LIMS
system.
2003-2005 ( St.Louis, MO):
Research Assistant in the R&D Laboratories at MEMC Electronic Materials.
Main duties involved running of the ICP/MS lab for the analysis of silicon
wafers (substrate and epitaxial) as well as polishing slurry chemicals for
bulk metals contamination. This included sample preparation, database
maintenance, running experiments according to test plans, reporting of data
to help determine the disposition of finished product, documentation of any
issues, online literature searching for new experimental methods pertaining
to the ICP/MS, and general lab upkeep. I also ensured continual operation
of critical equipment by completing preventive maintenance such as
following calibration procedures, general maintenance of the ICP/MS and
calling for repairs when needed. I was also responsible for writing new
procedures and developing new analytical methods to maintain the efficiency
and accuracy of running the lab. In addition, I maintained the inventory
of chemicals, equipment and supplies necessary for the performance of
testing. I was also responsible for managing SPC charts and associated
databases, and reporting out of control occurrences to manufacturing and
application engineers.
2002-2003:
Sleep Research Technologist at Midwest Sleep Diagnostics. Duties involved
patient preparation, electrode placement, diagnostic machine calibration
and trouble shooting, patient monitoring, administration of continuous
positive airway pressure (CPAP), and laboratory upkeep and cleanliness.
Additional duties included recording data and interpretation of results.
1999 - 2001:
Home duties. Stayed home full time to look after my two children.
1996 -1998:
Undewriter for AAMI Insurance (the largest insurance company in Australia).
Duties involved registering new policies for both home and car insurance,
as well as cross-selling our services to new and existing customers. A
large portion of my responsibilities included underwriting of new potential
customers. I was also responsible for resolving customer concerns over
billing issues through problem solving and dispute resolution in a manner
which was sensitive to the customer's needs. I was also responsible for
collation and statistical analysis of monthly sales figures. I was
responsible for implementing, coordinating and disseminating information
from major competitors in order to help maintain market advantage.
EDUCATION
1991 -1995:
B.Sc.: Awarded 1995, graduated May 1996, Flinders University of South
Australia. (GPA 3.4/4.0 equivalent).
1985 -1990:
Attended Croydon High School, Australia.
ACADEMIC AWARDS
Mathematics, History and English awards in final year of High School.
VOLUNTEER WORK
1996
Daw Park Veteran's Memorial Hospital, Australia, in the sleep research
laboratories, monitoring patient charts.
1990
Queen Elizabeth Hospital - histopathology lab
I undertook general laboratory work such as slicing and preparing specimen
samples and placing specimens onto slides for analyses. Other duties
involved laboratory maintenance and placing orders for chemicals.
SKILLS
As a result of my higher education background and prior work experience, I
am competent in general laboratory skills and practices and have excellent
analytical skills. These include the handling of laboratory glassware, use
of optical microscopes, titrations, use of pipettes, basic organic and
inorganic chemistry, solution preparation, chemical handling as well as lab
maintenance and upkeep. I am experienced in the operation, trouble-
shooting, and advanced level maintenance of ICP/MS, ICP/OES, FTIR and
microwave digestion equipment.
I am very good at organization and have very strong communication skills. I
also have excellent problem solving skills and am able to think quickly to
solve tasks. In addition, I also have strong skills in statistical
analysis, data collation and dissemination, and report writing and
presentation. I am also competent with Microsoft Office (Word, PowerPoint
and Excel), statistical analysis software and SAP. I have excellent record
keeping abilities and am able to work efficiently either independently as
well as within a team. I also have a strong desire to succeed in all that I
do.
REFERENCES
1) Mike Livingston (3)
Bob Crepin
Senior Analytical Chemist R&D Lab
Manager
Dow Corning Corporation MEMC
Electronic Materials
2200 W. Salzburg Road 501 Pearl
Drive
Midland, MI 48686 St. Peters,
MO 63376
Ph: 989-***-**** Ph:
Email: ****.**********@**********.*** Email:
*******@****.***
2) Dr. Andrei Stefanescu (4)
Dr. Patrick Taylor
Chemir Analytical Services Director
of Quality
2672 Metro Blvd. Isonics
Corporation
Maryland Heights, MO 63043 120001B
NE 60th Way
Ph: 314-***-****
Vancouver, WA 98682
Email: ***********@******.*** Ph: (360) 254-
0221
Email:
********@*******.***
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