Customer Service Manager
Resume:
Ramona Trujillo
Denver, Co. **219
e-mail *********@*****.***
PROFILE:
I am a dedicated organized individual with 12 years customer relation experience.
I posses a wide range of customer service, products, billing accounts.
Specialize as an account manager and client service representative.
Qualifications:
Computer literate, intermediate with Microsoft and Windows XP, Outlook, exc.Multi-
task oriented with excellent organizational and communication skills.
Work History
First Advantage Background services 7/2003 12/2009
Account manager-Client Service Specialist for Background screening, Fingerprinting service,
Substance abuse testing.
Duties & Responsibilities:
Six years of experience providing customer support in busy call center environments. Taking 50-
100 inbound calls and also outbound calls daily. An unwavering commitment to customer service,
with the ability to build productive relationships.
Investigate and resolve customer complaints both international and domestic.
Coordinate clients' problem resolution with co-workers and supervisors.
Demonstrated ability to make quick and accurate decisions. Also may require research skills to
trouble shoot customer problems. Received letters of commendation for work performed under
stressful conditions.
Global Crossing 06/2000-1/2003 -Conference Center
Duties & Responsibilities
Customer Care Specialist I,II / Inbound Call Reservations.
Three years of experience providing customer support in busy call center environment for
Webcasting/Video Streaming. Handled a high volume of inbound/outbound calls daily.
Led a team of operations; mentoring entry-level employees and customer resolution
Calculated and billed customers according to contract agreement.
Unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win Customer loyalty. Strategic-
relationship/partnership-building skills -- listen attentively, solve problems creatively,
and use tact and diplomacy to find common ground and achieve win-win outcomes.
Stevinson Chevrolet 2/1998-5-2000
Business Development Center
General Office/Business Development Center
Duties & Responsibilities:
Business Development Center Assistant
Duties include receiving and placing telephone calls. Maintains solid customer relationships by
handling their questions and concerns with speed and professionalism. Performs data entry and
uses software programs. Also may require research skills to trouble shoot customer problems.
Excellent communication abilities are essential.
Relief Receptionist.
Curtis Burns Packaging Co. 3/1993-4/1998
Customer Service/Packaging
Effectively handled both in-bound and out-bound calls.
Retrieved phone numbers and addresses for company database.
Inputs information from a variety of sources into a computer database. May take customer orders
and enter them into a pre-established tracking system.
Education:
Zinger Miller Customer Service Courses
Basic Principle for a collaborative workplace, Giving and receiving constructive
feedback, The leader in each of us, Personal strategies for navigating change, Proactive
listening, Coaching: bring out the best in others
Future Business Leaders Of America Course 6/2001
Certificates
Quality Service Provider Award - 6/2001
Central Reservations Certifications -6/ 2001
Denver West High 1975 -Emily Griffith 2/1979
References:Available upon request
Letter of recommendation upon request.
Contact this candidate