Customer Service Management

EKATERINA TURK

Tel: 786-***-****

Email: ****.****@*****.***

Geospatial Professional: Photogrammetrist, Analyst, GIS Specialist, Mapping, Surveying

PROFILE

• Strong working knowledge of ESRI Arc GIS 9.3.1 and extensions.

• Strong knowledge of data formats and coordinate systems, geospatial models and

modeling principles.

• Solid knowledge of all aspects of land surveying including GPS/GIS/LIS mapping

techniques.

• Proven ability to work well independently and as part of a team and learn new

software and techniques.

• Fully bilingual English/Russian (mother tongue).

• MS in Photogrammetry.

• US Citizen.

•

ACADEMIC BACKGROUND

MS in Photogrammetry, Academy of Engineers in Geodesy, Aerospace, Survey and Mapping

(Novosibirsk, Russia) 2004

BS in Geodesy

IAAO Course 600-Principles and Techniques of Cadastral Mapping, 2008

EXPERIENCE HIGHLIGHTS

Broward County Property Appraiser’s Office (Fort Lauderdale, FL, USA)

GIS analyst Jan

2008-June 2010

• GIS Analysis: Develop or assist in complex research data analysis according to

specifications given using ArcGIS 9.3.1. (internal and external requests)

• Map creation and Tax Roll data compiling for variances and reconciliations

between databases (tax-roll and GIS).

• Site Plan management: Management of 10-12 site plans, by keeping the site

plans up to date accordingly to deed processing and GIS parcel editing (cutting

out units).

• Research: Different research assignments on bogus numbers recurrent in the Tax

roll database or GIS database. Research, identification and correction of

incorrect line work or legal descriptions.

• Customer service: assistance to tax payers in different endeavors in a wide range

of subjects from providing general information to taking requests for GIS related

projects.

• Phone assistance: to tax payers in the use and operation of website and

management of office’s produced data

• Creation of training material (GIS) for future cross-training among coworkers.

Amtrust bank (Deerfield beach, FL, USA)

Customer banking specialist June

2006– Jan 2008

• Compliance with security policies and procedures, customer service standards, and

corporate guidelines.

Consultation with customers to identify financial needs and recommendation of

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appropriate products and services through profiling.

Defines the features and benefits of products/services, providing customers with

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information on rates, service charges, restrictions and other related information

• Receives, pays out monies, and processes daily transactions including deposits,

withdrawals, check cashing and payments, maintaining an accurate record of all

transactions.

Opens and maintains accounts. Initiates, completes, and maintains customer

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profiles

Originates and closes Home Equity Lines of Credit loans and ensures an efficient

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progression.

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Oniks Inc. (Novosibirsk, Russia)

Cartographer/surveyor intern Sep

2004-May 2005

• Topographic and as-built survey (lab and field work).

• Research of previous survey evidence, maps, physical evidence and other

records.

• Performing a variety of cartogrsphers tasks in the development of digital

databases and the creation of usable data documents, maps and reports.

• Map digitizing, georeferencing, generalization etc. using ArcGIS software.

• Participation in research, control, compilation, draft, review and production

stages.

Contact this candidate