Sales Representative Software

M.Omar Belinfanti

Permanent Address: **** Plunkett Rd, Lithonia, GA 30038

E-mail Address: ****.**********@*****.***

Phone: 770-***-****

EDUCATION

Morehouse College

Degree: Bachelor of Science in COMPUTER SCIENCE May 2007

COMPUTER SKILLS

Microsoft Databases (2 years), Relational Databases (2 years), SQL (2

years), Network Troubleshooting/Configuration skills, C++ (4

years), Microsoft Office Suite

EXPERIENCE

Support Technician: 7/2009

- Present

Radiant Systems

Alpharetta, GA

. Enhanced Radiants' proprietary software by finding and

reproducing recurring errors and escalating the errors to

development in order to be patched or resolved in a later

version.

. Utilize tools provided and other documentation as necessary

in resolving technical issues or reproducing problem cases.

. Expanded SQL skills in order to read stored procedures.

. Created customer SQL queries in order to resolve client

issues.

. Extensive troubleshooting in a Windows XP environment.

. Developed network troubleshooting skills (hubs, IP pinging,

routers, etc).

. Record the client problems as required in the case

management process and detail the issues.

. Resolved client support issues from case logging through

management of escalation or resolution.

. Required to learn Radiants' proprietary software as well as

troubleshooting software with no formal training.

Technical Support/Sales Representative

11/2009 - Present

MS Marketing

. Communicated face-to-face with storeowners in order to

resolve issues with Touch-N- Buy software or hardware.

. Configured sites internet connectivity with Internet

Service Provide then ran wires to necessary network

hardware (hubs, switches) in order to configure Touch-N-Buy

terminal on DSL connectivity.

. Learned to configure Touch-N-Buy software by working with

Blackstone Inc. technical support.

. Allowed CEO to increase productivity by managing all

installations of terminals and supporting already installed

terminals.

Technical/Application Support

7/2007 - 8/2008

Meta4USA

Alpharetta, GA

. Efficiently troubleshoot issues related to databases

(Oracle/SQL server), code defects, product configurations,

networking, platform, hardware configuration or other

issues commonly encountered in systems operating in a

networked environment.

. Implemented data repairs or application fixes in a

production environment, requiring extreme care and

attention to detail.

. Increased product knowledge on applicable

products/applications via training, documentation and

personal research.

AWARDS AND ACTIVITIES

Awards:

. Presidents Honor list

. Graduated with Honors

. Math Student of the Semester for Linear Algebra

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