Management Information Technology

INFORMATION TECHNOLOGY DIRECTOR

Accomplished, innovative and "hands-on" Information Technology Leader with

** ***** ** ********** ********** in planning, developing, and creating

robust IT infrastructure. Proven ability to identify problems, analyze

possible solutions and determine best course of action to meet business

objectives. Develop and execute strategic plans for implementation of

policy, tools, and processes designed to maintain compliance with corporate

and regulatory requirements.

QUALIFICATION HIGHLIGHTS

Technology and Project Management Service Orientated Architecture Mgt

(SOA)

Budgeting / Cost Containment / P & L Strategic / Business Planning

Contract Negotiation & Management

Risk Management & Audit Assessment

Change Management / Process SOX / COBIT / ITIL Best Practices

Improvement

QA/QC / Validation / Policy Enterprise Procurement / Asset

Generation Management

Telecom & Network Engineering ERP / eBusiness Management

Datacenter Management Disaster Recovery Assessment

Telecom / Data Network Design Enterprise WAN hardware, Storage,

Enterprise Messaging / Collaboration Routing

Virtualization, High-Availability

VoIP, PBX, Unified Messaging Design, Design

Blackberry Enterprise Microsoft, Cisco, HP, Riverbed, EMC,

Implementations Oracle, Novell, Linux, Mac, Citrix,

VMware, Symantec

PROFESSIONAL EXPERIENCE

CIO Solutions LLC, Phoenix, AZ

01/2010 - Current

Strategic C-Level IT consulting services with focus on medium to large

scale infrastructure environments. Services include: project management,

Technology Management, IT Infrastructure Planning/Engineering,

Telecommunications Design and Collaborative Services Design/Integration.

Principal Consultant / Owner

V Gila River Indian Community - Contracted to complete initial due

diligence and feasibility study to retrofit old casino complex into

potential Tier 4 Datacenter.

V Bidwell family (AZ Cardinals) - Contracted to assist with technology

planning and communications to outfit their new commercial development

projects.

V Jewish Community Campus - Contracted to engineer IT infrastructure for

150k sq ft commercial space. Project scope was to provide an

infrastructure design for Data, Voice, CCTV, Security and Media

services encompassing all six inhabitants of the complex.

V Designed, planned, and executed significant IT projects to deliver new

capabilities that support business requirements.

V Developed, maintained and enhanced project management processes to

develop and deliver projects that meet prescribed benefits, budgets,

and dates.

V Tracked and reported project task progress and completion in a

regular, systematic manner.

CMX, Inc., Phoenix, AZ - Manalapan, NJ

10/1998 -12/2009

$250 million international company providing private, municipal and

commercial clients with engineering and consulting services in the land

development, transportation, and real estate industries.

"Successive career progression in increasing roles of responsibility."

Principal Director, Information Technology ( 2007-2009

Head of global IT; responsible for strategic IT planning, implementation,

and support worldwide. Delivered multiple large scale projects on time and

within budget while defining key strategic business objectives leveraging

CMX's IT capabilities.

V Created and maintained an infrastructure roadmap to provide company

with redundant, reliable, and highly-available technology

infrastructure within the limits of budget.

V Prepared and managed annual departmental budgets and prepare quarterly

forecasts.

V Partnered with stakeholders to gather requirements, allocate

resources, report progress, provide guidance, and solicit feedback.

V Maintained a long-term, big picture view; foresaw obstacles and

opportunities from a technology systems perspective; generated

breakthrough ideas; obtained buy-in, and executed in a timely and cost

effective manner with a lean number of resources.

V Developed metrics to monitor the team's success for on-time and on-

budget performance as well as meeting the planned return on

investments.

V Maintained and enhanced the existing programs for physical asset

protection, access control systems management.

V Negotiated contracts with vendors and managed the relationships to

ensure contractual requirements were met.

V Maintained high standards in legal compliance, security, and IT

governance.

V Worked with senior management, Information Technology personnel, and

outside resources to design and develop effective disaster recovery

and business continuity plans.

V Developed, implemented, and maintained an IT change management

strategy compatible with fiduciary oversight and audit

responsibilities (e.g., SOX, ITIL, etc.).

V Guided employees and oversaw their work to ensure compliance with

corporate policies and procedures, ethical practices, and the

guidelines of government and accrediting organizations.

V Hired and managed geographically dispersed staff of differing

organizational cultures and weaved them into cross functional teams.

Screened, interviewed and made recommendations for hiring potential

employees. Coached and provided leadership, direction, motivation and

supervision of direct reports. Appraised performance, provided

performance feedback, took corrective actions, and oversaw training

and development of staff. Directly managed 25 senior managers.

V Established ITS steering committee with representatives from internal

business units and IT to improve focus and communication for critical

business and technology issues.

V Expert knowledge of Microsoft technology stack systems configuration

and management (Windows Server, Active Directory, .NET, IIS, Exchange,

OCS, SQL Server, etc.).

National Director, Information Technology ( 2005-2007

Charged with providing critical direction and strategic leadership to fuel

expansion through technical advancement and availability of business

resources. Actively managed numerous concurrent contracts both internally

and third party clients while maintaining ongoing effort to obtain new

engagements. Leverage expertise in project management, communications,

negotiations, business development and team leadership.

V Aligned IT teams with business units to develop business expertise and

improve quality and responsiveness in support of continual domestic

and international company growth.

V Championed development of testing and QC lab that provided training

environment for help desk staff. Resulted in time-to-resolution

reduction in first six months, with 65% calls closed in 5 minutes and

72% closed in <10 minutes.

V Championed the overall direction, planning, and execution of all

support teams including: Network Engineers, Administrators, Help Desk,

Database Administration, Collaboration Services, Telecom Services,

Software Development, CAD Management / Support, Fleet, Office

Services, and Purchasing.

V Drove creation of standard solutions impacting efficiency, eliminating

single-effort tasks by automating complex business processes and

merging like data into a web-based ERP solution that each department

could access, eliminating redundancy and allowing for real-time

interaction between business units.

Director, Information Technology ( 2002-2005

Directed the Southwest IT operations and Mexico. Managed voice/data

networks, solutions design, client/server migrations, applications

development, productivity, and implementations. Supervised 35 total staff

including management/supervisors, DBA, contractors, and IT professionals.

V Demonstrated experience with obtaining excellent results (meeting

SLA's, project dates, benefits, budget management, etc.). Reconfigured

internal Service Level Agreements (SLA). Created process to validate

vendor and service provider SLA response times and support for

consistency and accuracy.

V Implemented a nation-wide VoIP network with Cisco and Mitel equipment

linking 27 sites, spanning 7 states and two countries. Annual savings

in voice toll charges between sites: $44k.

V Designed and implemented high-availability failover and reduced

physical server count and storage requirements 70% by implementing

VMware Enterprise coupled with Symantec Enterprise Vault.

V Implemented Riverbed WAN optimizers and a managed MPLS WAN company

wide. Resulted in a bandwidth increase of 50% (cumulative) and a

communications cost reduction of approximately 40% while increasing

productivity tenfold.

Manager, Information Technology ( 1998-2002

Fast-tracked through roles demanding technical and management capabilities

for long-term initiatives at CMX and its client partners; delivered end-

user support and fulfillment of system/network management.

V Cut licensing costs 40%+ with strategic forecasts and negotiations of

software, hardware and consulting agreements.

V Increased reliability, expanded performance, and cut support expenses

nearly 20% with consolidation of underutilized remote equipment into

centralized function.

V Monitored all aspects of the IT infrastructure (Servers, Networks,

Storage, Telecom, Data Center) to ensure that core systems were

available, scalable, and secure per company requirements.

V Developed, maintained, and enhanced the IT security policies relating

to information systems.

IDC - CH2M HILL, Phoenix, AZ - Portland, OR - San Jose, CA

04/1996 - 10/1998

Regional IT Manager ( 1996 - 1998

V Led multiple high visibility design projects for Intel, Applied

Materials, Motorola, HP, ST Microelectronics, and Kikkoman.

V Supported international design and sustain projects in France, Mexico,

Ireland, Israel, China, Scotland, and Singapore.

V Ensured system uptime, performance, and availability service levels

were defined and maintained at target levels at all times for all

production systems.

CADTEL Systems, Phoenix, AZ

01/1995 - 04/1996

IT Manager ( 1995 - 1996

V Monitored status of company phone and data services. Ensured

redundancy measures have been implemented to permit recovery from

single-system failure.

V Defined and managed an effective data backup and retention policy

consistent with the company's budget and recovery needs.

V Performed regular system capacity planning to ensure that company

infrastructure was adequate to handle the requirements of near-term

growth, and is aligned with long-term plans.

EDUCATION & LEADERSHIP DEVELOPMENT

Bachelor of Science, e-business / Information Technology

University of Phoenix, Phoenix, AZ

Certified Netware Administrator

Certified Microsoft Systems Engineer

Management & Leadership Seminars

Crestcom Management Training / American Management Association

Executive Committee Member / Chair, ITS Steering Committee

Community & Advisory Affiliation

Advisory Board Member, ITT Technical Institute, Information Technology

Advisory Board Member, ITT Technical Institute, Computer-Aided Design

Technology

Advisory Board Member, ITT Technical Institute, Construction Management

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