Customer Service Management

Su Zanne Wong

*** * ******* *********, ***. *, Madison, Wisconsin 53705

608-***-**** . *******.*****@*****.***

Qualifications Summary

Skilled and focused emerging professional, leveraging related education

and demonstrated success contributing to operations to excel as an

actuarial analyst.

. Actuarial Science, Finance & Risk Management: Bachelor of Business

Administration, with triple major in Actuarial Science, Insurance &

Risk Management, and Finance. Developed and applied expertise in range

of actuarial and financial analysis, as well as preparing detailed

evaluation of marketing strategies for products. Passed Actuarial P &

FM Exams. Strong statistical skills and insurance knowledge; adept at

compiling and analyzing data to prepare reports.

. Operations: Contribute to productive operations; proven record in

office operations and project management. Collaborate effectively with

team members on all levels. Strong time-management skills; multitask

and prioritize competing responsibilities to meet deadlines.

. Administration: Highly organized and detail-oriented; able to

accurately manage information, maintain databases, and conduct

research. Proficient in Microsoft Office (Word, Excel, PowerPoint) and

ACT!, with knowledge of C++, R, and SQL.

. Key Strengths: Committed to high performance and supporting overall

goals. Able to quickly learn and excel in new responsibilities.

Excellent communication, presentation, and relationship management

skills. Fluent in English, Mandarin, Cantonese, and Malay.

Educational Background

Bachelor of Business Administration (2010)

University of Wisconsin-Madison, Madison, WI

American Degree Transfer Program (2007)

Taylor's University College, Malaysia

P & FM Actuarial Exams

Professional Experience

BizFilings, Madison, WI

Business Development Intern (2009 - Present)

Contribute to business growth by identifying potential clients, qualifying

leads, and conducting market research. Analyze major sources of client

leads. Manage information and track client business requirements /

activities. Maintain and update database and CRM system with current and

potential client data.

. Effectively applied analytical and business skills gained

during education to support overall goals.

University of Wisconsin-Madison, Madison, WI

Business Administration (2006 - 2010)

Completed triple major in Actuarial Science, Risk Management & Insurance,

and Finance, Investment, & Banking, including coursework in Life

Contingencies, Financial Economics, Loss Models, and Statistics. Developed

and applied knowledge of probability and different distribution models.

Solved actuarial and finance problems using Microsoft Excel, to include

calculating cumulative distribution function, interest rate, and expected

return for stock. Served as Treasurer of Malaysian Student Association,

maintaining ledgers / accounts and managing budget.

. Completed group analysis of potential effects of cap and

trade system for Senator Bernie Sanders.

. Collaborated on group finance projects, to include

preparing financial advice and creating spreadsheets to

analyze stock market and recommend purchases.

. Prepared marketing recommendations for Vaseline Men in

group project, including targeting and segmentation and

strategies / tactics.

. Served as founding member of Actuarial Student Association

during previous education at Taylor's University College,

promoting awareness of profession in Malaysia.

. Consulted for Associated Students of Madison Shared

Governance on management practices and potential

improvements.

North American Lake Management Society (NALMS), Madison, WI

Membership Services / Office Management Intern (2009 - 2010)

Conducted research on potential members. Assisted in member recruitment /

retention, utilizing phone, e-mail, and Website information to contact

members. Managed office requirements, including filing, printing, and

mailing, as well as arranging bookstore. Maintained Website and database,

as well as program files. Processed NALMS Store orders and generated

invoices.

. Successfully identified all potential members in Minnesota.

***

Additional experience as Telemarketer / Customer Service Representative,

Synovate Marketing Research Company

Contact this candidate