Customer Service Data Entry

OPERATIONS SPECIALIST

I am a performance-driven professional with a proactive approach and over

** ***** ** ********** ** data entry, reconciliation, customer service and

general office work. Skills are proficient in computers, analyzing,

interpersonal, written and verbal communications, and fully capable of

effectively interacting with all levels of management, staff and the

public.

PROFESSIONAL EXPERIENCE

NYC DEPARTMENT OF HEALTH AND MENTAL HYGIENE - New York, NY

2008 - 2009

Bureau Of Food Safety and Community Sanitation, Principal Administrative

Associate 1 (2008-2009)

. Managed and approved staff's time, attendance and tardiness on CityTime.

. Provided quality customer service by answering calls from the public on

the DOHMH's main phone line and servicing the public at the front desk of

the Bureau of Food Safety and Community.

. Received documents from Food Service Operators for case folders to assign

to senior inspectors in order re-open establishments.

. Performed a wide variety of clerical tasks including data entry, document

scanning, maintaining hard copy and automated files.

. Utilized MS OFFICE to complete and manage special projects assigned by

management. Enhanced and merged multiple MS Excel weekly productivity

workbooks into one workbook in order to tabulate and analyze data to aid

senior management.

JP MORGAN CHASE - Long Island, NY

1987 - 2006

Centralized Investigation Unit, Reconciliation Specialist (2005 - 2006)

. Reconciled un-posted Federal tax payments in order to post debits and

credits to customers' records.

. Reproduced lost tax payment coupons in order to post to the appropriate

customers' Federal tax records.

Return Mail Department, Operations Supervisor (2001 - 2005)

. Trained and supervised staffs of eight to fifteen analysts responsible

for the research for better address of returned mail and checkbooks in

order to file, destroy or re-mail them via interoffice, U.S.P.S. and

FedEx.

. Cross-trained and scheduled staff assignments to ensure sufficient

coverage to meet department productivity and Service Level Agreements

with internal and external customers.

. Performed one-on-one coaching and annual evaluations. Managed staff's

time, attendance and tardiness manually and on a web-based timekeeping

system. Reviewed and tracked employees' productivity and error rates of

completed work.

. Maintained procedures and controls to ensure department and bank policies

were adhered to by all staff.

Retail Bank and Middle Market Account Maintenance Department, Operations

Supervisor (1992 - 2001)

Trained and supervised the daily operation of three separate units: Fee

Capture Unit, NDS Data Entry Unit and Chase Fax Unit with total staff of

thirteen.

. The Fee Capture Unit processed the data entry of night drop bag fees

for Retail Banking branches.

. The Data Entry Unit processed the data entry of new accounts, account

maintenance and quality assurance reviews.

. The Chase Fax Unit generated daily deposit statements by fax to

merchants.

. Disaster Recovery Coordinator for the department.

Retail Bank and Middle Market Account Maintenance Department, Data Entry

Operator (1987 - 1992)

. Previewed documents for completeness in order to open deposit accounts,

process various account maintenance transactions and performed quality

assurance reviews.

Temp Force Temporary Employment Agency - New York, NY, Data Entry Operator

(1984 - 1987)

. Temporary data entry operator and customer service telephone operator.

EDUCATION

. Queens College-Queens, NY (2008)

Fundamentals in Payroll

. New York Technical College-Brooklyn, NY (2007)

Essentials in Bookkeeping, Computerized Accounting

. Cornell Off Campus College Program-Brooklyn, NY (2004 - 2005)

Business Writing, Dynamics of Interpersonal Behavior, Public Speaking

. New York State Department of Education-Brooklyn, NY (1983)

General Equivalent Diploma

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