Customer Service High School

Cynthia Holguin

*** * **** **

Mesa, AZ *****

Phone 602-***-****

E-mail **********@****.***

Summary of qualifications

Customer service expert with more than 14 years experience in MS office,

word, excel, access, publisher, outlook, lotus notes. I can type 65wpm

without error and am a reliable, honest, hardworking employee.

Work History

Vangent(Census 2010) 2010 to 2010

Document Preparation Clerk

This position required clearance of the Department of Commerce Suitability

Determination. Prepared forms for scanning by smoothing forms, reviewed

data for discrepancies to ensure quality standards and met productivity and

accuracy goals.

Walmart 2009 to 2009

Customer Service Supervisor

My duties included overseeing all front end procedures to ensure smooth

operation. Scheduled breaks and lunches, gave change or receipt tape,

performed price checks and cash drawer audits, handling customer

complaints.

BAX GLOBAL INC. Phoenix, AZ 2005 to 2008

Customer Service Sr. rep

Took inbound customer service calls or emails scheduling pick up and

delivery of freight. I would also coordinate packing or unpacking of

freight if necessary.

Intellirisk management corp. Chandler, AZ 2004 to 2005

Customer Service rep

Took inbound customer service calls for a cell phone company, maintaining

customers accounts and establishing new accounts. Answered any and all

customer questions from billing to programming the phones.

Around the world Travel and Treasures Mesa, AZ 2000 to 2004

Travel Consultant

Opened the doors every morning at 8am, took inbound customer service calls

as well as walk ins, assisted new and existing customers with all their

travel needs customizing packages when necessary.

Joannes Deserama Hairstylists Mesa, AZ 1995 to 2000

Receptionist

Answered phones, greeted customers, set appointments, cleaned up and

assisted with shampooing necessary.

Shoneys Mesa, AZ 1993 to 1995

Waitress

Greeted customers, took food and drink orders, delivered orders to

customers.

Education

* 1995 Graduated from Red Mountain High School in Mesa Arizona.

* 1999 Studied at Everest College in the accounting program for about a

year.

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