Management Manager

Gerald L. Hawkins

*** ******** ***** . *********, ********** 94513 . 925-***-**** .

*********@*****.***

IT Release Planner

Release Manager ~ Configuration Management ~ Project Management ~ Strategic

Planning

Highly innovative, seasoned Release Manager with over 10+ years of

experience impacting enterprise bottom line and performance through expert

alignment of technologies with corporate mission. Leverages technology to

promote business efficiency. Provides senior leadership driving IT teams to

deliver key initiatives in the areas of change management, SDLC Process

Management, and software release planning. Keen ability to break down

complex challenges and deliver creative technology solutions focused on

operational excellence. Available for relocation.

Areas of expertise include:

QA Management ( Systems Engineering ( Software Development Lifecycle

Methodologies

Budget/Financial Management ( Work Breakdown Structure ( Risk Management (

Process Re-design

Emerging Technology ( Process Checkpoints ( Risk Mitigation ( IT

Infrastructure Management ( System Analysis

Software Deployment ( Production Readiness ( Agile Development ( Release

Process Management

Active TS/SCI Clearance with Successful Completion of Government Polygraph

TECHNICAL PROFICIENCY

Management Tools: MS Project, Excel, PowerPoint, Visio, Planview,

SharePoint, ClearCase, ClearQuest

Platforms: PowerPC, Intel X86, MIPS

SDLC Methods: RUP, Agile, Waterfall

Environments: Oracle, SQL Server, .Net, Windows 98/NT/2000/XP,

Vxworks/Linux, UNIX, Mac, AIX, Solaris

Languages: Java, C/C++

Professional Experience

LOCKHEED MARTIN - San Jose, California ( 2007-2010

Software Engineer Staff - Release Management

Provided oversight and direction for Firmware and Field Programmable Gate

Array (FPGA) build and release support for DAR Recap program. Designed and

implemented Build Procedures supporting software product development.

Planned, controlled, and managed software releases utilizing appropriate

Release Management Tools. Monitored and controlled baseline build

functions, integrating process improvements in order to streamline

workflow. Built test, functional, and operational baselines for software

deployment.

Key Accomplishments:

. Increased build production by 75% through implementation of virtual

machine technology to the enterprise build environment.

. Boosted software build efficiency 100% through innovative automated build

processes. Established continuous integration processes for release

management.

. Reduced production cluster migration issues 90% by taking ownership of

all major software releases.

. Coached and mentored junior software engineers.

GENESYS TELECOMMUNICATIONS LABORATORIES - San Jose, California ( 2005-2007

Senior Program Manager

Performed strategic account management including client and project

leadership. Served as point of contact between HQ and regional resources.

Facilitated project initiation, planning, and execution for technology

projects. Supported Genesys field personnel from all departments including

Sales, Tech Support, Professional Services, QA, and Project Management.

Ensured on time and on budget delivery of key project milestones.

Key Accomplishments:

. Facilitated direct communication with largest clients and key partners as

well as Genesys executive management, focused on high profile strategic

initiatives and projects.

. Created and implemented benchmarks for operational performance,

established and measured improvements to development processes such as

Release Management, Launch Planning, and Client Satisfaction.

Gerald L. Hawkins ~ Page 2[pic]

ELECTRONICS FOR IMAGING INC. - San Jose, California ( 2001-2005

Senior SCM/Program Manager

Directed Program Management efforts for EFI's embedded/server systems EAL-3

certification process and provided guidance in the authoring certification

related documentation. Ensured that all ClearCase servers were available

and backed up regularly. Maintained integrity of the ClearCase database.

Installed and upgraded ClearCase applications on multiple operating

systems. Defined project scope, led end to end lifecycle project

management, tracked and monitored key task completion, completed

requirements analysis, release management, and stakeholder communication.

Aligned delivery of Common Criteria certification documentation with

internal business partners such as Product Development, Quality Assurance,

Engineering, and Infrastructure Operations. Ensured compliance with all

Software Release Management protocols.

Key Accomplishments:

. Provided 24X7 Tier I IBM Rational ClearCase and MultiSite functional

support for software development teams located in the US, Australia, and

India.

. Identified, analyzed, and mitigated key program risks, implemented

contingency plans while providing impact assessments and project trade-

offs.

. Increased scalability and growth potential for production ClearCase

environment, without adding costs for server hardware through

consolidation of production VOBs.

. Established multi-level VOB and server backup methodology in order to

provide reliable Disaster Recovery safeguards.

EXPERTS EXCHANGE INC. - San Jose, California ( 2000-2001

Senior Release Manager - Project Manager

Created, maintained, and oversaw Software Release Automation for multiple

applications. Directed source code management for all application

development. Led software installation, configuration, upgrades, and

maintenance of source code repositories. Ensured proper documentation for

all procedures. Coordinated software release schedules with vendors and

business partners. Executed software/report promotion between all

environments including coordination of production releases with Operations.

Key Accomplishments:

. Collaborated with QA teams to introduce test automation into build and

deploy processes and facilitate testing and release management

activities.

. Engaged cross functional teams such as Infrastructure Engineering to

design and implement processes for source code repository backups, in

order to ensure data quality.

. Planned and coordinated production readiness meetings for all software

releases and secured proper approvals.

. Ensured collection of release specific metrics to define a quality

release.

. Coordinated efforts across the organization to improve and enforce

release management processes.

ADDITIONAL EXPERIENCE

GLH CONSULTING SERVICES ( 1997-2000 ( Founder/Release Management

Consultant: Started a private consulting company providing software

configuration management and release engineering project services.

Completed several projects for clients such as Canon USA, Synopsys Inc,

3COM, Charles Schwab, and IBM Global Services. Provided ClearCase

architectural guidance for optimal performance.

LOCKHEED MARTIN WDL ( 1995-1997 ( Senior Systems Engineer: Completed

application coding and development for C4ISR Air Force Contingency Airborne

Reconnaissance System/Deployable Ground Station. Performed segment level

testing and evaluation for high profile Air Force programs.

INFOTECH DEVELOPMENT CORP. ( 1991-1995 ( Senior Systems Engineer: Installed

and tested mainframe software systems and databases in multiple Mission

Control Complexes. Represented IBM in design and code inspections,

documentation reviews, software testing, installation, database

development. Provided 24/7 (Tier I) real-time operations support in

multiple Mission Control Complexes (MCCs), for NASA, NATO, Shuttle

operations and other DOD satellite programs, from pre-launch to on-orbit

operations in the Space Operations Center.

CAREER NOTE: Additional early experience as Senior Signals Analyst, US

NAVY - NATIONAL SECURITY AGENCY.

Education & Credentials

Bachelor of Science in Information Systems - University Of San Francisco,

San Francisco, California

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