Customer Service Software

Mitesh Shah

***-* ****** ****** *****: (***)

***-****

Roselle Park, NJ 07204 Email:

********@*****.***

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Objective: To obtain a position in a diverse organization which will best

utilize my skills and provide opportunities for advancement and

learning

Education: Kean University-Union, NJ

B.S-Graphic Communications, Minor-Management

(January, 2010)

GPA 3.2

Related Experience:

05/2010-Present Canon Retail Specialist/Best Buy (Canon

Printers) Union, NJ

. Presents various types of Canon printers to customers while

demonstrating the capabilities of each

. Demonstrates to customers an array of printer jobs that can be

generated by each Canon printer

. Provides exceptional customer service skills both on the phone

and in person

. Organizes printer displays throughout the store

04/2010-06/2010 Xerox/MetLife, Contractor (Printer Rollout)

Bridgewater, NJ

. Installed network printers- (Xerox Work Centre

4150/4250/5765/5775/5790/7120/7435

Black and White)

. Installed network Color Laser Printers-

(3250/3300/6125/6180/8860/8560)

. Configured and tested printers from client's PC's

. Tested data drop utilizing a fluke to determine active ports

. Set-up and tested secure print, adhering to the company's policy

05/2009-06/2009 ConvaTech, Contractor (Data Migration Rollout)

Skillman, NJ

. Upgraded and Configured Avaya phones converting them into Cisco

phones

. Upgraded HP & IBM computers while adding them to the domain

. Utilized data migration tools to convert Novell client login to

Windows login and ensuring that all users had accessibility to

necessary applications

. Resolved Windows & Internet Explorer issues on both desktops and

laptops

. Performed Citrix Migrations to clients who were using outdated

software

08/2008-06/2009 IBM/Johnson & Johnson, Contractor (Level II Support)

New Brunswick, NJ

. Performed maintenance on Lenovo Desktops M50 M55 series and

Laptops T60, 61, T400, R61, X61 series

. Installed computers with images along with the latest security

software and Microsoft Office 2007

. Tested and installed software patches using MSI Tool

. Installed and configured the VPN and PKI Tokens on IBM laptops,

as well as Outlook e-mail

. Provided phone support to clients while retaining their hard

drives

Professional Skills:

. Excellent communication, written and organizational skills

. Team and goal oriented

. Ability to type 45 WPM

Professional Certifications:

Certified in Computer Help-Desk Administration and Computer Hardware

Jankalyan Computer Saksharta Mission (Baroda, India)-03/20/2010

Languages Spoken:

English, Hindi and Gujarati

References will be furnished upon request

Contact this candidate