Customer Service Sales

LINDA L. SMITH

**** ***** *****

Arvada, CO *****

H: 303-***-****

C: 303-***-****

**********@*****.***

OBJECTIVE:

To obtain a position as a customer service representative, utilizing my

ability and talent for solving complex customer relation problems,

knowledge in all areas of customer service, along with several years of

experience in providing excellence and team leadership.

. Exceptional listener

. Strong leadership skills and capability to motivate and manage staff

to accomplish great results

. Understanding the importance of customer satisfaction

. Dedicated to growing the company and being a team player

PROFESSIONAL HIGHLIGHTS:

Denver Instrument Inc. Arvada, CO: 1984-2009: Manufacturer of

precision laboratory equipment.

. Director of Customer Service: 1999 - 2009

. Customer Service manager: 1987 - 1999

. Receptionist/Customer Service Coordinator: 1984 - 1987

QUALIFICATION SUMMARY:

. Supervisor of high performing customer service team and receptionists

. Responsible for the recruitment and training of all customer service

representatives

. Supervised technician team and coordination of all service work orders

and projects

. National and international telephone support of outside distributors

. Technical troubleshooting of problems with products and set up returns

for service orders

. Provided effective and timely resolutions; solved service issues ahead

of

schedule and under budget

. Sales and service of all products and parts

. Generated repeat business through successful client follow-up

. Assisted Sales and Marketing team functions in training product

representatives nationwide

. Coordinated trade shows and product training sessions

EDUCATION:

High School diploma: Alameda High

COMPUTER SKILLS:

Microsoft Windows XP, Windows 7

Microsoft Office Word, Excel, PowerPoint, SAP, Web-point, Avante

HOBBIES:

. Vacationing in the mountains

. Avid reader

. Cooking

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