Customer Service High School

Location:

Posted:

June 21, 2010

Joseph Felicies Delgado

Kearny, NJ 07032

Objective: Seeking to find a position with a company where I can use my current knowledge

and experience as a forklift operator and warehouse specialist, as well as demonstrate a strong

work ethic and prove to be a reliable employee.

Employment: Keystone Automotive Industries, Totowa, NJ February 2009-present

Returns Supervisor/Warehouse Specialist

• Receive and inspect returned merchandise.

• Determine final disposition of returned merchandise and the authorization of customer

credit.

• Conduct reports of adjusted inventory.

• Follow procedures for all vendor claims.

Identify warranty issue of returned merchandise.

Pack, weigh and ship warranty merchandise back to vendor.

• Skilled in forklift and order picking operations.

• Experience in daily operations such as receiving, loading of containers, stocking, picking

and scanning orders, manifesting orders, staging of merchandise, and cycle counting.

• UPS shipping experience.

Hobart West, Newark, NJ Oct 2008-Feb 2009

Warehouse Worker

• Receiving and unloading containers

• Forklift operator

Acorn Marketing, Wayne, NJ Sept 2008-Feb

2009

Phone Agent

• Customer Service

• Telemarketer

Education:

• Ashford University Bachelors program. May 2010-present

• Cresskill High School. Sept 1989-June

1993

Skills:

• Bilingual: English/Spanish.

• Microsoft Word.

• Prelude/ ADS System.

References upon request.