Quality Assurance Engineer

Vandana Durga

*************@*****.***

Home: 925-***-****

OBJECTIVE

Seeking a responsible and challenging position in Quality Assurance.

Professional Summary

Nine years of experience as a QA Engineer.

Four years of experience as QA Lead.

Involved in System Design Specification analysis and Test Plan formulation.

Involved in Manual Testing, Regression Testing, User Acceptance Testing,

Automation Testing and Quality Assurance of Client/Server applications.

Developed user interface and functional specifications and application

rules from conceptual designs based on user community requirements.

Managing a team of 23 people - both on-site and off-site at AT&T for the

past 3 years.

Has good oral and written communication skills - Toastmaster.

Team Player - Fits into any team & adapts to environment quickly.

Very quick learner and works well independently.

MBA Graduate.

TECHNICAL SKILLS

OPERATING SYSTEMS MS DOS, Windows 95/98/2000/NT/XP.

LANGUAGES SQL, PL/SQL.

DATABASES Oracle 7.x, 8.0, 8i & 9i, MSSQL

2000, DB2 9.1

FRONT END TOOLS Visual Basic, Developer/2000.

REPORTING TOOLS REPORTS 2.5, Crystal Reports, Business objects,

QC (Quality Center)

AUTOMATION TOOLS Win Runner, Silk

DEFECT TRACKING TOOLS Scopus, Razor, Vantive, QC

HARDWARE IBM Compatibles, RS - 6000, HP 9000.

BROWSERS Internet Explorer, Mozilla and Netscape

Navigator.

Experience

AMDOCS May, 2007 - Aug, 2009

Group Lead

Wholesale Ordering Solutions has been outsourced by AT&T to AMDOCS on May

15th, 2007. Currently I am an AMDOCS employee working as a contractor with

AT&T. I perform the same functions with AMDOCS which I performed previously

with AT&T.

Additional responsibilities include conducting Performance Management

reviews with my team that I supervise.

AT&T June, 2002 - May, 2007

Senior Analyst/Release Lead

Environment : Main frame based Wholesale Ordering solutions.

SQL, QMF, Winrunner, Quality Center, Express.

AT&T is a Telecommunications company, which supports Operations

Support System (OSS) organization. The OSS organization is responsible for

the development, implementation and support of quality systems for the

pre-ordering and ordering of the wholesale/resale services to the

customers.

AT&T offers both wholesale and resale business. Resale is a bundled

service where in the CLECs (Competitive Local Exchange Carrier ) lease the

entire AT&T network (Switching port and Loop). In whole sale each of the

network elements of AT&T are offered separately at a discount.

Started with AT&T as an Analyst and was promoted as a Senior Analyst, but

acting as a release lead for the last two years.

Responsibilities Include:

Release Lead

- Managing a team of 15 onsite and 8 offshore employees for the

Quarterly Releases, making sure that all deliverables and timelines are

met.

- Responsible for managing supply & demand of the team

- Responsible for committing to projects based on the available resources

for Tri-Annual

and Maintenance release.

- Responsible for assigning work amongst the team members based on their

skills and

Experience and following up with any delays and/or missed deadlines.

- Keeping the team informed of new data requirements that come into the

release and creating new accounts if they do not exist in testing yet.

- Providing the management with test metrics, reports and schedules as and

when

necessary and participated in the design walkthroughs.

- Responsible for preparing Estimated hours Vs Actual hours report.

- Auditing test cases/results/documentation to make sure they are in

compliance with

the SOX audits.

Functional Testing

- Proficiency in Mercury Quality Center tool

- Involved in reviewing Business Requirements and the Technical

Specifications.

- Responsible for writing test plans, test cases, test scripts, test

scenarios for The Quarterly releases (CR'S) and Maintenance releases

(DR'S) for the Whole sale Integrated Ordering Testing System (WIT).

- Documented test cases based on corresponding business/user

requirement documents and technical specifications and other operating

conditions.

- Determine the impact from new requirements on PMO test conditions and

design

regression test cases accordingly

- Responsible for procuring correct data for test scenarios.

- Responsible for writing numerous sql queries to pull the data from the

DB2 database

- Responsible for trouble shooting issues for the rest of the team.

- Performed Integration Test Procedures (ITP) and System Acceptance

Testing (SAT) for the application.

- Performed Integration and System Test in different stages of

Software Development Life Cycle (SDLC).

- Performed End-to-End testing for the Wholesale Ordering system.

- Involved in GUI testing, Functional testing and Regression testing

for the Wholesale applications.

Defect Management and Test Facilitation

- Make sure that defects are assigned to appropriate teams and are fixed in

a timely manner

- Write clear and concise defect reports, citing specific requirements

relevant to the defect

- Co-ordinate and manage working sessions to resolve issues with various

Development/Business/CLEC Test groups.

- Reporting 13 State status and test metrics on time and accurately.

Production-Support Testing

- Assess, recreate and retest production defects during Implementation

Weekend Testing

- Work closely and assist User Acceptance Testing (UAT) group

- Work closely with developers and clients to resolve issues

- Pager support during Warranty weeks for Severity 1 fixes

- Simulate CLEC'S submitting order requests on a test environment that

resembles the live production environment.

Mentoring and Training

- Mentor team members on requirement analysis, test case creation and

defect

determination

- Mentoring new employees and currently training off-shore team

Worked on various versions of the application. When I started with AT&T the

version of the application was 03.05 and currently it's at 10.00. Also

worked on monthly maintenance releases. Also worked on many special

projects for AT&T for Quality of Work & Life Committee (QWL), Mass Market

Systems (MMS) Communications etc.

White Pajama March'2000 to April'2002

Senior Quality Assurance Engineer

Environment : Web based ASP model CRM Application. Oracle,

LDAP, Infranet, Internet Explorer, Netscape,

Razor,

Winrunner 7.0.

Worked as a QA Engineer. Tested the web based Customer Contact Services

Application developed by the company. Worked on every major part of the

application, concentrating on Billing Application, Administrator's Console,

Agent's Console, testing Chat server and testing all the Phone servers and

also was involved in testing the voice quality of telephone system. Was

involved in the initial design and specifications of the application. Wrote

Test Plans and Test cases. Testing involved:

- Creating Tenants using the Internal Billing Application

- Testing the consistency of LDAP and the Database

- Testing the Administrator's and Agents' responsibilities

- Testing the Chat Server and the functionality

- Testing the Voice Quality & the functionality of Telephone System

- Reporting issues in their bug tracking system - Razor

- Verifying/regressing fixed bugs

- Helped in writing Winrunner scripts

- Helped co-ordinate the patch releases

Worked on 4 major versions and lots of Patch releases of the application.

Reviewed and actively involved in the designing of the application and

wrote test plans and test cases depending on the specifications.

Contact this candidate