Engineer Customer Service
Resume:
RAYSHUN C. DORRIS
Dallas, Tx. 75240
*******.****@*****.***
NETWORK ENGINEER
Delivering value through leadership, experience and technical expertise
SUMMARY
Network Engineering Professional with demonstrated technical,
interpersonal, and leadership skills, utilized in demanding client
environments. Skilled in working with various technical and business
functions; always a valuable addition and leader for any team.
A spirit of inquisitiveness and a deep desire to gain and apply knowledge
result in a drive toward creating working yet elegant solutions. The
leadership and project experience along with dedication to staying ahead of
the technology curve has fully prepared me to use my experiences to improve
any situation.
. Gifted as a network engineer and as capable a leader. Skilled at
providing functionality reports and data with relevant and timely
analysis. Able to break down challenges to their basic and fundamental
roots, an insightful employee with an eye toward problem solving in as
economical and effective a manner as is possible. Ready, willing and
able to function in any role necessary to insure project success and
on time project delivery.
. Highly focused on teamwork and customer service. Well aware of the
bottom line and exceeding both internal and external customers
conditions for success. I believe that challenges are to be sought out
and met, tested against, and ultimately overcome through hard work and
insight gained through making challenging technical contributions.
CORE COMPETENCIES
Process Definition . Process Documentation . Leadership Experience . Cisco
Certified (Currently Pursuing)
Juniper Routers . Routing Protocols: EIGRP, BGP, OSPF . VPN . Switches .
Data Analysis . Protocols . DS1
SSH . DS3 . Project Management . ISDN . LAN/WAN . Enterprise Networks . C++
. MPLS . TCP/IP . Cisco
Performance Optimization . Voice/Data Networks . System Administration .
UNIX . Filtering . CRYPTO
Cisco Router, Bridges . TELNET . Vanguard Router . NEAX 2400 PBX
DIRECT EXPERIENCE
CompuCom Systems, Inc. Dallas, Texas
2007 - Present
Provides distributed desktop products and network integration services to
fortune 1000 customers.
Network Analyst (Level 2)
Successfully delivered network solutions for client issues on a vast array
of networking protocols and networking devices. Recognized for developing a
high level of familiarity, understanding and problem solving techniques.
Successes have led to opportunities to train new and existing employees
concerning customer policies, troubleshooting steps, ticketing system
(Clarify), and employer's policies.
. Focus on customer problem identification and classification of issues
to determine if the cause is the telephone company, power, cabling or
equipment-related. Provide problem resolution on cabling or power
issues
. Demonstrate technical skills through utilization of company systems
and diagnostic tools and Juniper, Cisco and Vanguard Router
configurations. Troubleshoot and function as subject matter expert on
DS1, DS3, MPLS circuits, and DSL connections
Shawn Dorris
Page 2
Experience Continued
. Highly proficient in the use and training of networking software such
as ProComm and Putty. Programs used to verify circuit issues for
latency, bounces and serial interface errors.
. Technical problem solving for client issues on the following
protocols: BGP, EIGRP, CRYPTO, and OSPF
NEC UNIFIED SOLUTIONS Irving, Texas
2006 - 2007
Helps companies unify their business communications through software,
applications, tools, and services
Field Service Engineer III
Initial point of contact supporting NEAX 2400 PBX systems, IP Networks,
peripheral, interface and test equipment along with other PBX related
applications. Delivered training to new and existing associates and
customers in a classroom setting.
. Simulated and evaluated equipment and software malfunctions and
recommended appropriate solutions
. Made multiple client site visits to provide technical support on
system installations
UPS Dallas, Texas
2001 - 2006
One of the world's largest delivery services
Training and Operations Supervisor
High level of management and supervisory interaction with route drivers and
warehouse personnel. Top area production sector in the building, winner of
supervisor of the week award and maintained a consistently high level of
morale among direct reports.
. Regularly delivered training for new and existing employees on
ergonomic and safe way to perform duties.
. Led by example, coached up to standards and set expectations as high
but attainable.
EDUCATION AND CERTIFICATIONS
Bachelor of Science Degree
Networking and Communication Management
Devry University, Irving, TX.
Associates Degree
Computer Networking
Westwood College, Schiller Park Ill.
CCNA (Currently Pursuing)
Contact this candidate