Manager Customer Service
Resume:
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Stephanie M. Rabon
Mount Pleasant, SC 29464
*********.*****@*******.***
OBJECTIVE: To secure a position in accounting and/or business management.
QUALIFICATIONS
10 Years experience in administration, accounting, customer service
Experience in management of multiple person staff
Strong organizational and multiple task skills
Excellent communications skills
Experienced in government grants
Experienced in light Human Resource duties
Strong motivator with emphasis toward the empowerment of all people
Loyal employee
Responsibilities have included:
The hiring and training of staff
Maintaining professional relationships internally and externally
Developing and teaching collection pathways
Complete invoices for payment and collection of those invoices
Maintain office records and preparing weekly and monthly reports
Bring new clients to the business and to help sell franchises
Worked with financial reporting and made bank deposits
Helped forecast budgets
Managed a staff of 10 employees
Did motivational classes with employees
Did extensive amount of work with potential clients
Worked closely with attorneys to file liens and judgments against clients
Extremely successful in drastically reducing accounts receivable
EDUCATION
1995-1999 College of Charleston, Charleston, SC, Bachelor’s degree
1991-1995 Conway High School, Conway, SC
SOFTWARE
Windows, Microsoft Word, Excel, Quickbooks, Oracle, Internet
EMPLOYMENT
March 2009-June 2010 GenPhar, Inc., Mt.Pleasant, SC, Financial/Business
Manager. I did bank reconciliations, cutting checks for AP, worked on AR, worked
with government grants and became certified with DCAA compliance. I also worked
closely with our external accounting and auditing firms, and I also did Human
Resource duties.
Jan 2005- Dec 2008 Stantec, Charleston, SC, Collections Assistant of the
SouthEast. I was the collector of all the offices in the SouthEast from Virginia to
Florida and Tennessee to the west. I drastically decreased their accounts receivable
and worked with Project Managers, office leaders, upper management, the
accounting department, and their clients. I established their Collections Pathway
and directly worked with our local attorney, placing liens and judgments. I was a
leader in the Charleston office, as well.
2003- Dec 2004 Sunbelt, Charleston, SC, Collections, Franchise Sales
Coordinator, and Call Center Manager. These are all of the positions that I have
held while with this company. I have held supervisory positions throughout all of
my tenure. I created the collections program that is held here and I sold 15
franchises while here. I also helped to create and establish the Call Center here that
was set-up for services for the individual offices. I was an assistant to the Marketing
Director and planned the Annual Meeting for over 200 people that was held in San
Diego, California back in July. I also worked very closely with the COO and the
President.
1999-2003 Comcast Cable, Charleston, SC, Financial Assistant/Collections.
I worked for Comcast and this is where I began my career post-college. I did
everything from manage new employees to handle work orders for customers to
working directly with the credit agencies that we used for Accounts Receivable. I
created the internal and external collections programs that we used and that they
still use to this day. I worked on microfiche to research accounts and was on the
council that worked on internal company projects like the company picnic and the
Christmas party. I was also in charge of the big move Comcast had when they
moved into their new building.
1995-1999 Broadway T-Shirt Company, Myrtle Beach, SC, Assistant Store
Manager. This is a job that I held during the summers of my college tenure. I
helped customers, ordered merchandise, sold merchandise, made the schedule,
made bank deposits, etc. This is a job that I used to make money for college and to
get some managerial experience and people-skills.
STATEMENT OF INTENT
I am a very hard worker with much experience in management, serving
people, and working with other staff members to make a company as successful as
possible. I am comfortable in an environment where I can be of assistance to the
staff and to the clients that I am working with. I am a fast learner with much drive
to succeed to the next level in management. I am a team player, but I also have
personal goals that I strive to achieve in any professional setting. I am young,
vivacious, and well experienced for any job opportunity. I have a love for God that
surpasses any other accomplishment. I am ready for the next challenge in my
professional career, and I can surpass any level of prior achievement. My loyalty
and job stability are evident and my perseverance and drive just augment my
accomplishments.
References:
Dr. Danher Wang
600 Seacoast Parkway
Mt. Pleasant, SC 29464
*****@*******.***
VP and Lead Scientist with GenPhar, Inc.
Liz Morgan
Johnnie Dodds Blvd
Mount Pleasant, SC 29464
***********@*****.***
(prior) Accountant with Stantec
Alison Van Horn
860 Stiles Drive
James Island, SC 29412
******@********************.***
Prior Marketing/PR Manager with Sunbelt
Shelly Grimes
4400 Belle Oaks Drive
North Charleston, SC 29405
Collections Manager with Sunbelt
Alecia Reese
Broadway at the Beach
Myrtle Beach, SC 29577
*************@***.***
Prior Manager of Broadway T-Shirt Company
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