Software Training

Edward M. Griffin, Jr. * Patricia Lane, Amherst, NH 03031

603-***-****; ********@*****.***

Skills Summary Seasoned technical writing professional with 10 years of

experience of delivering accurate, well organized, and

easy-to-understand documentation. Military officer with

training, project management and leadership expertise.

TECHNICAL Adobe FrameMaker Microsoft Office

SUMMARY Adobe PhotoShop (Word, PowerPoint, Excel)

Adobe RoboHelp HTML Paint Shop Pro

Employment Technical Writer April 2001 - June

Progress Software Corporation 2010

Bedford, MA

Worked with documentation managers and software developers

to plan, develop and implement documentation strategies

for software product releases.

Researched, planned, and wrote product documentation and

online help, including:

The OpenEdge DataServer guides, providing software

developers with the tools needed to transfer data between

Progress databases and non-Progress data sources.

The OpenEdge SQL developer's guide and reference manual

providing software developers and database administrators

with guidelines and procedures for creating and

maintaining the Progress OpenEdge databases using SQL

programming language.

DataXtend Semantic Integrator, which enables

interoperability between applications and services

operating in complex enterprise environments.

Contributed to manuals produced for the OpenEdge ABL

programming language, database management, product

installation and configuration, troubleshooting, and

security.

Technical Writer April 2000 - March

Teradyne Corporation 2001

North Andover, MA

Wrote online documentation in HTML for electronic test

equipment hardware and software.

Worked as member of a product development team to plan and

prioritize documentation.

Interviewed hardware and software engineers to understand

user needs and product operations.

Commissioned Officer May 1985 - Present

United States Army Reserve

Fort Devens, MA

Lieutenant colonel serving as senior instructor for U.S.

Army Command and General Staff College. Prepares and

implements leadership and operational training for

National Guard and Army Reserve officers.

Iraq War veteran. As part of a multinational training

team, served as advisor to Iraqi military leaders in

Southern Iraq.

Current Secret Security Clearance.

Education B.A. in Communications

Norwich University, Northfield, VT

Technical Writing Certificate

University of Massachusetts, Lowell, MA

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