Manager Support

DIEGO LORENZANA

480-***-**** [Cell]

**********@*******.*** [Email]

SKILLS:

Ability to manage large and small projects as well as managing large and

small IT Departments locally and across the globe. Ability to troubleshoot

and repair computers down to the component level. Experienced with Veritas

Volume Manager, Windows 2000 Server and Workstation, Windows NT 4.0 3.5

Server and Workstation, Windows 95, Windows 98, Windows 3.1, Windows for

workgroups 3.11, UNIX, Solaris 2.6, Solaris 2.7, Solaris 2.8, Oracle

Database 8, Oracle 8I, Oracle 9I, SQL, SQLplus, DOS, Novell 2.2 and above,

knowledge in COBOL, Pascal, C and C++, Network design and maintenance, LAN

and WAN, Video teleconferencing, ISDN, Fiber Optics, DSL, COAX, RJ45, T1,

HUBS, Routers, Repeaters, TCP/IP, NetBEUI, Dial-up Networking, Systems

Administration, Network Analysis. Experienced in numerous software titles.

Fluent in Spanish.

WORK EXPERIENCE:

CGI 2008 to present

US Tier 1 UNIX Team Manager 2008- 2009

US Tier 1 UNIX and DBA Manager 2008 - 2009

US Tier 1 Server Support Manager 2009 - 2010

Responsible for Phoenix Data Center, Manage team of 25+ IT professionals

located locally in Phoenix and across the United States of America. Direct

multiple high visibility projects. Provide day to day support in multi-

client environment. Create new processes, policies and procedures.

Responsible for 200+ AIX, Solaris, RedHat systems. Responsible for 400+

WINTEL, ESX, VM systems. Responsible for multiple instances of Oracle and

SQL Databases. Coordinate multiple resources to meet demand. Ensure

compliance of processes, policies, procedures and standards. High

involvement with client, internal and external audits. High involvement in

IMC process. Managed IT leveraged resources for 35+ clients with systems

located at Phoenix Data Center.

INTERACTIVA DE ALIMENTOS SA DIANA

IT Manager October 2005 - 2008

Manage staff of 13 IT Professionals. Manage national IT programs and

supervise 3 district supervisors. Conduct weekly, monthly and quarterly IT

meetings, develop goals, and coordinate all local, regional, and national

training efforts. Design and implement new Domain, configure Active

Directory, design and implement new sales database. Configure, test and

implement company wide PC rollout. Directly responsible for high level

support to CEO and VP's. Coordinate the install of new network in new

building. Responsible for vendor management. Responsible for day to day IT

operations.

PEMSTAR PACIFIC CONSULTANS

IT Manager, February 2004 to October 2005

Manage staff of 27 IT professionals. Responsible for Multiple High Level

Projects, site migration from NT4.0 to Windows XP Pro, Domain Migration and

Upgrade from NT 4.0 to Windows 2000, Phone System Migration from non

supported Definity System to Nortel Option 61c, PIX configuration and

install, creation of isolated LAN for high level security, for government

contract, create site to site secure VPN for government contract Backup

implementation, Disaster recovery plan and proof of concept, Email virus

protection plan, test and implementation, instituted 24x7 support schedule,

design and install secure wireless network for San Jose Site. Support 250

employee office, Support all network infrastructure, Support of 25 Windows

2003 servers, Support 2 Lotus notes Servers, Support 2 2003 Exchange

Servers, Support and maintain 2 Domains, Support multiple LINUX

workstations. Last point of escalation for user base and primary contact

for Executive staff. Manage all day to day Server and Support

administration tasks such as adding, updating, evaluating, monitoring,

removing and changing User accounts, Email Accounts, User privileges, User

Groups, Distribution Lists. Introduce multiple Change Management procedures

and processes. Stream line the user ticket request process flow. Provide

mentoring for Jr. Admin staff and technical support staff.

COUNTY OF SANTA CLARA SOCIAL SERVICES AGENCY

IT Manager, July 2001 to February 2004

Managed a team of 3 Wintel Systems administrators and 2 UNIX System

Administrators Responsible for managing multiple projects including CALWIN

integration, Windows 2000 Professional Migration for clients, Migration for

Windows 2000 Advanced Server, Exchange 2000 migration, Relocation of 2000

plus users from 1725 Technology Dr. to new HQ site 333 W. Julian also to

include 40 Win 2000 advanced servers, 5 Exchange 2000 Servers, 20 Sun

Solaris 2.8 Servers, Backup implementation, Disaster recovery plan and

proof of concept, Email virus protection plan, test and implementation.

Administer 40+ NT / 2000 Advanced servers, PDC, multiple BDC's, Print

Servers, 3 Microsoft Exchange 5.5 servers, File Servers, FTP servers.

Administer 25 plus SUN Solaris 2.8 servers, build multiple servers. Provide

3rd level support and last point of escalation to a user base of 4000 plus

users. Responsible for all day to day administration tasks such as adding,

updating, evaluating, monitoring, removing and changing User accounts,

Email Accounts, User privileges, User Groups, Distribution Lists. Introduce

multiple Change Management procedures and processes. Streams line the user

ticket request process flow. Provide mentoring for Jr. Admin staff and

technical support staff.

ORACLE CORPORTION

Regional IT Manager Global IT Education Support Services World Wide Server

Support March 2000 to June 2001.

Manage Latin American team of 8 UNIX System Administrators all located in

separate remote sites through out Latin America, Manage team of 6 UNIX

System Administrators located in remote offices throughout the US West

Coast. Provide 3rd level Solaris support for worldwide server

infrastructure. Administered over 140 NT 4.0 and SUN servers worldwide.

Performed new setup for classes worldwide. Supported classes worldwide

clients running NT 4.0 Workstation. Supported multiple Oracle databases in

classroom environments. Responsible for Managing and performing Latin

American implementation of current US standard, coordinated and completed

all shipping, equipment inventory, PC upgrades, planed, built and installed

NT 4.0 and Sun Servers in Brazil, Venezuela, Argentina, Colombia Bogot ,

Cali and Medellin, Chile, Costa Rica. 3rd level support for Latin America

classrooms. Responsible for weekly reset procedure. 24 by 7 support. Single

point of escalation for all issues related to Latin America Support.

Regional IT Manager Specialist Oracle Education Field Operations Americas

Division February 1998 to March 2000

Provide project management for build outs, upgrades, retrofits. Manage all

vendors, contractors, Manage team of 10 Education coordinators located at

remote sites in the West Coast. Primary responsibility over West Coast

sites and backup for all other US regions. Support multiple sites.

Responsible for hardware, software and A/V support. Responsible for

troubleshooting and resolving hardware, software and network problems

remotely and onsite. Install, support and administer multiple Novell, NT

4.0, Sun Solaris servers. Build and implement LAB for testing and

troubleshooting under classroom conditions. Travel to sites for emergency

issues and twice a year visits to each site.

SONY ELECTRONICS (under contract)

Senior System Administrator July 1997 to February 1998

Setup and support NT 4.0 Servers PDC and BDC Establish trust relationships

for multiple domains and servers, Clarify servers, Oracle database on NT

4.0, Exchange Servers, MS SQL 6.5 Servers, Meeting Maker Servers, Print

Servers, and IIS Servers, CITRIX Applications Server. Provide end user

support to all ASD users running NT 4.0 Workstation, Win 95, UNIX multiple

flavors HP/UX, Solaris, Linux, AIX for the above services. Network

Analysis, research and implement worldwide solutions in order to improve

network speed & Data Integrity.

Senior System Engineer Level 4 May 1997 to July 1997

Support of internal users in CRC. Support of NT 4.0 PDC and BDC establish

trust relationships for multiple domains and servers, PC's, Macintosh,

Laptops and Notebooks. Responsible for network connectivity issues.

Supported users on the following software packages: MS Office, Access,

Windows 3.11, Windows 95, and Windows NT. Trouble shoot network connections

in order to find live or dead status, protocol Token ring or Ethernet

MOSAIX INC. (under contract)

IS Manager December 1996 To May 1997

Responsible for managing IS team of 12 in Alameda site, develop procedure

for help desk support, manage help desk QUEUE, assign calls to engineers,

Administer MSMail, Administer & Install NT 4.0 servers PDC and BDC

establish trust relationship between multiple domains and servers,

Administer & Install RAS Servers, Administer Novell severs, oversee new

Router installations and T1 installations. Responsible for Senior Staff

computer support, Escalation support, Migration of users from MSMail to

Exchange, Migration of users from 3.1 to WIN95 and NT workstation 4.0.

Track Faulty Network connections with use of network sniffers. Completed

full migration of Novell to NT 4.0

SEQUUS PHARMACEUTICALS

IS Help Desk Manager November 1995 to December 1996

Responsible for QUEUE management, distributing calls and organizing desktop

support team of 4, Administer NT 4.0 Servers, Exchange 5.0 Server, running

morning server checks and assuring that nightly backups ran properly.

Responsible for senior staff computer support (CEO, President, and VP's)

with Mac's, PC's, WIN 95, and Windows 3.1 and 3.11. Install, Configure &

Administer Shiva LAN Rover System to enable dial in capabilities to our

facility.

CISCO SYSTEMS

Sr. System Administrator July 1994 to November 1995

Support of internal users in Technical Resource Center. Administer NT 4.0

and 3.5 servers, UNIX SUN/OS Server, Support PC's, Macintosh, Laptops and

Notebooks. Responsible for network connectivity issues. Trained and

supported CISCO users on the following software packages: Meeting Maker,

Eudora Pro, Clarify, MS Office, Access, MS Exchange, Windows 3.11, Windows

95, Windows NT 4.0 Workstation.

Education

BS Computer Science 1990 - 1994

Concordia University

US Citizen

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