Human Resources Project Manager

MARIA BAPTIST

** ******** ***** 917-***-****

Livingston, NJ 07039 *********@*******.***

SUMMARY

Creative and results-driven Human Resources Professional with proven track

record in building organizational capability and driving business process

improvements. Demonstrated ability in influencing key decision makers and

driving large-scale organizational change in multiple industries.

Recognized as having excellent client-relationship abilities and project

management skills. Principal strengths include leadership development, 360

feedback systems, talent management, succession planning, e-learning,

instructional design, facilitation, recruiting, employee relations, and the

ability to translate conceptual issues into pragmatic and actionable follow-

up initiatives.

EXPERIENCE

Girl Scouts of the USA, New York, NY January 2009 - Present

Organizational Development Consultant

Lead wide array of Organizational Development and Talent Management

initiatives which support organizational and employee capacity building at

national headquarters and throughout 109 national Girl Scouts Councils.

. Lead creation, strategy, marketing and launch of inaugural corporate

university with robust portfolio of learning opportunities to meet 500+

employees' professional development needs. Facilitate selected offerings

both in-person and online, including Situational Leadership, Managing

Difficult Conversations, Building Your Personal Brand and Effectively

Managing Virtual Teams.

. Successfully design and facilitate high visibility executive level

courses for council CEOs, CFOs and COOs (more than 100 to date) around

the country.

. Create extensive selection of career development tools and resources for

both individual contributors and managers, featured on intranet and new

web portal.

Bliss World, LLC, New York, NY 2007 - 2008

Human Resources Manager (Consulting Assignment)

Oversaw all Human Resources and performance improvement initiatives for the

high-end spa division of Starwood Corporation during Director's extended

absence. Managed staff of six.

. Led strategic initiative to revamp recruiting, development, and retention

of front-line staff throughout organization.

. Designed professional development program for spa managers to increase

competencies in behavioral interviewing skills, leadership, financial

acumen, business communications, strategic thinking and problem-solving.

. Coached executives and managers to meet the business needs through

effective people management.

Chubb & Sons Insurance, Warren, NJ 2006 - 2007

Performance Specialist

Provided learning and development support to 30 branches nationwide and

internal business departments involving organization assessment, change

management, large-scale surveys and leadership development.

. Designed, launched and managed a 10-month management development program

for high-performing employees with a focus on improving leadership

skills, financial acumen and creating career development strategies which

increased retention and morale. Increased retention of Emerging Leaders

by 25%.

. Conducted needs assessments, designed and facilitated training for

leadership teams focusing on business and strategic planning, effective

business execution, team-building, leadership development and managing

generational differences in the workplace.

. Improved communication by creating an interactive website marketing

project where clients could view comprehensive video clips that

effectively highlight and summarize Learning & Development department's

services.

. Initiated company's first-ever Learning & Development department

conference for 100 employees which provided improved department

integration and provided networking and professional development

opportunities for staff.

MARIA BAPTST

Page 2

Palisades Insurance, Berkeley Heights, NJ 2005 - 2006

Senior Human Resources Generalist/Project Manager, Learning & Development

Oversaw areas of organizational development and training and provided HR

support in the areas of performance management, employee relations,

diversity management, strategic planning and recruiting.

. Identified need, created proposal, generated "buy-in" from key stake-

holders, secured funding, designed and implemented company's first

Corporate University to increase bench strength of 500+ employees.

. Executed company's first 360 Feedback Program. Evaluated software,

developed workshops and provided individual coaching to create

development plans for 40 members of management team.

. Developed Performance Management Program aligned with corporate

objectives to improve business and individual performance goals.

. Partnered with VP of Finance to assess department and overall business

needs. Created plan for new organizational design. Conducted full-cycle

recruiting process for eight new positions and provided new development

opportunities to others in department thus bolstering effectiveness and

morale.

. Consulted with executives on organizational change, acceleration of

development plans, recruitment & selection, retention, succession

planning, competency assessment, diversity, and cross-functional team

development.

. Designed system to monitor and analyze metrics to determine ROI on all

company training programs.

PRIOR EXPERIENCE

Town Sports International, New York, NY 2003 - 2004

Human Resources Representative (Full-time, while attending Graduate School)

Kroll Worldwide, New York, NY 2003 - 2002

Human Resources Assistant (Part-time, while attending Graduate School)

Bates Worldwide, New York, NY 2000 - 2001

Analyst, Management Development Program

EDUCATION & PROFESSIONAL DEVELOPMENT

Masters in Science, Human Resources & Organizational Development, New

School University, NY, NY

Bachelor of Arts, International Studies & Spanish, Emory University,

Atlanta, GA

Certified in:

Clark Wilson 360 Feedback Surveys - The Booth Company

Managing Personal Growth - The Success Connection, Blessing White, Inc.,

Managing Personal Brand & Managing Leadership Brand - The Personal Brand

Company

Six Thinking Hats & Lateral Thinking - The de Bono Group

The Effective Facilitator - Leadership Strategies

PROFESSIONAL MEMBERSHIPS

American Society of Training & Development

The Organizational Development Network, Northern NJ Chapter

Society of Human Resources Management

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