Manager Real Estate

Tony Nolen

**** ****** **, ******, ** *****

Tel. Home 972-***-****

Email: *.*****@*******.***

CELL 214-***-****

Objective

A responsible and challenging position that will utilize my education and

background, expand my knowledge, and offer opportunities for personal and

professional growth.

SUMMARY OF KNOWLEDGE AND EXPERIENCE

Help Desk Operations Supervisor Desktop Analyst

Diagnostics Component

Microsoft Windows95/98/2000/XP Microsoft Office Microsoft

Networking

VB Programming VB Scripts SQL SMS

Scripts

Active Directory Ghost Outlook 95/98/XP/2003 Active

Directory

Remedy Heat Citrix

Timbuktu

Lotus Notes Attachmate Project 98

and 2000

WebEx Cisco VPN System

Administration

Professional Experience

May 2006 - Present

Zixcorp, Dallas, TX Tech Support

. Support Web based E-prescribing Program for Doctors

. Track prescription from user PDA to the pharmacies

. Troubleshoots user problems over the phone and through emails

. Troubleshoot PDA Wireless network issues

. Troubleshoot Printing issues from Wireless PDA

. Update Wireless Network configuration in the Heat system

. Use Remedy for ticket system

August 2004 to May 2006

Independent Contractor

. Worked 9 Months as a Help Desk Technician for EMC Mortgage

. Responsibilities included troubleshooting PC problems, repairing

computer systems hardware and computer peripherals

. Installed all the PCs and printers at Baylor Hospital's new location

in Plano, Texas

. Worked at multiple companies doing PC upgrades and roll outs

. Worked as System Admin writing SQL scripts to extract data to a file

. Upgraded the concession area, box office and manager's office for a

large movie theater chain "Regal Cinemas" in California and Dallas

Area

Reason For Leaving: Company was shut down

May 1999 to August 2004 Supervisor Desktop Support III

Transamerica Real Estate Tax Dallas, TX

. Assisted the SMS Administrator with writing scripts for SMS rollouts.

. Minor Programming and System Administration

. Wrote SQL scripts

. Maintained, analyzed, troubleshot, and repaired computer systems,

hardware and computer peripherals.

. Documented, maintained, upgraded or replaced hardware and software

systems.

. Maintained computer hardware. Experience in replacing various PC

components such as Network cards, Hard Drives and Motherboards

maintaining all users' desktops supporting a wide degree of Microsoft

Operating Systems Windows95, 98 Windows NT 4.0 and Windows 2000/XP.

. Handled an average 15 Tickets a day.

. Supported 1300 in house users and 300 - 500 field users.

Reason for Leaving: Workforce Reduction

April 1996 to May 1999 Desktop Support Specialist

Excel Telecommunications, Dallas, TX

. Install and Troubleshoot Windows NT Workstation 4.0, Hardware and

Software for 800 to 1000 Users.

. Replaced PC components including Network cards, Hard Drives and

Motherboards.

. Responsible for Maintaining all Users Desktop running Windows NT 4.0

Workstation and Windows 95

. Responsible for software installation and configuration of various

software including Microsoft Office Suites Handled an average 20

Tickets a day

Education

DeVry University Dallas, Texas

Bachelor of Science in Computer Information Systems

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