Customer Service Management

C: 908-***-****

*********@*****.***

** *** ******

Somerset, NJ 08873

Dennis McCabe Jr.

Objective: To obtain a position in the Information Technology

field where I can utilize my technical skills and customer service

experience while gaining knowledge of new systems and

technologies.

Education: The Chubb Institute (now The Anthem Institute)

North

Brunswick, NJ

Diploma, Computer Networking & Security

December 2007

Major GPA: 3.67

1200+ hours of hands-on training

Technical Skills:

System Administration of network operating Building, testing, and troubleshooting of

systems including: Windows Server 2003/2008, computer hardware components to include:

SBS 2003, Linux Fedora Core 2 and Suse9 CPU, RAM, peripherals, nics, and external

devices.

Linux: Samba & Apache Configuration / basic Microsoft Client Operating Systems

command line / troubleshooting knowledge including XP, Vista, 7, 2000 Pro, Windows

9.x and DOS

Windows 2003/2008 DNS / DHCP / IIS / Active Troubleshooting / Installation and

Directory Services including: creating and Configuration of Cisco Routers and

modifying users, setting up and configuring Switches; IOS 12.1, Including ACL's,

policies & permissions VLAN's, Frame-Relay, RIP, RIPv2, IGRP,

EIGRP & other major routing protocols

Exchange 2003/2007 Installation/Configuration TCP/IP addressing and troubleshooting

and Administration

ISA Firewall Management; Including BES - configuring & creating/modifying

Installation & Configuration, applying ACL's, users - activation/troubleshooting of

VPN access blackberries

Software : Microsoft Office Suite 2003/2007, NT Backup, Symantec/Veritas Backup Exec,

Symantec Antivirus and Endpoint Protection, Norton Anti-Virus & Ghosting, Microsoft

Visio 2003/2007, APC, Postini, Snap Servers, BES, VM Ware

Professional Experience:

J.H. Cohn LLP

Roseland, NJ

IT Consultant

February 2008 - December 2009

. Oversaw (HP ProLiant/Dell PowerEdge) server builds from quotes all

the way through builds/on-site installs & configurations

. Functioned as the first line of defense through phone support for

all clientele - remotely via GoToAssist and on-site troubleshooting

- Major Desktop Support role

. Managed and monitored clients through MSO Zenith InfoTech

maintaining a proactive relationship with servers, desktops,

firewalls, backups, and uninterruptable power supplies to keep

future errors to a minimum

. Participated in the roll out of a new BDR solution

Milltown Board of Education

Milltown, NJ

Assistant Network Administrator

(Internship) June 2007 - September 2007

. Installed, configured, and maintained servers/clients in an educational

environment

. Monitored reliability of network infrastructure and operating

systems on multiple platforms

. Diagnosed and repaired network problems

Waste Management, Inc

Whitehouse Station, NJ

Route Auditor

June 2003 - August 2006

. Trained and supervised drivers in the use of new inventory management

tool

. Ensured the proper removal of waste materials as described by company

statutes

. Assisted the company in obtaining a savings of $18 million in 2003 and a

savings of $44 million in 2004

Certifications: MCP/MCTS in Microsoft Windows Vista. CCNA / MCITP in

progress.

References are available upon request

Contact this candidate