Customer Service Manager

Terrell McCoy Mail: * Foley Avenue, Edison, NJ

Phone: 08820

E-mail: 732-***-****

************@*****.***

Objective

Position in Finance Industry, or a comparable position, that will utilize

my educational background as well as my years of managerial experience.

Education

. Master of Business Administration, Centenary College, Hackettstown, NJ

06/2008

. Bachelor of Science in Finance, Kean University, Union, NJ 05/2002

Work Experience

. Bartender/ Server, T&L/ Leon's Catering, Plainfield, NJ

2/2007-Present

. Provides a dining experience that meets or exceeds guest expectations.

. Processes guest orders to ensure that items are prepared on a timely

basis.

. Cash handling experience.

. Observe diners to ensure that guests are satisfied with the food and

service.

. Supervisor, 5th Avenue Restaurant Group, Freehold, NJ

8/2008-Present

. Provide leadership and collaborative direction to my staff.

. Strong ability to promote superior quality customer service, cleanliness

and safety.

. Outstanding guest/employee relations and communication skills.

. Extraordinary time management and organizational skills.

. Meeting Coordinator, Advanced Health Media, Union, NJ 8/2006-

2/2007

. Assisting with planning of medical education events.

. Ensuring that speaker commitments are met on schedule and within budget.

. Coordinate travel and hotel reservations for doctors.

. Ensuring event packs were shipped on timely bases.

. Assistant Manager, Charlie Browns Restaurant, Union, NJ

8/2003-10/2004

. Balanced the day's business on the daily sales report.

. In charge of purchasing, receiving and maintaining inventory of food and

liquor on a daily basis.

. Reconciled the money at the end of the night by preparing a financial

record of business transactions.

. Conducted regular employee meetings for 40 employees and arranged daily

employee schedules.

. Associate Manager, Charlie Brown's Restaurant, Highland Park, NJ 1/1991-

8/2003

. Responsible for maintaining the appropriate procedures while opening and

closing.

. Ensuring accurate and efficient processing of daily invoices.

. Supervised all daily functions of store activity to ensure customer

satisfaction.

. Handled full and part time shift scheduling of employees and other

personnel issues.

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